Heritage Mazda Catonsville

Matt is one of the few "professionals" that I have encountered while searching for my next car. He understands your need and works with all the resources to make it happen. He definitely has a great t encountered while searching for my next car. He understands your need and works with all the resources to make it happen. He definitely has a great team that supports him at Heritage Mazda. It was great meeting you Matt. Good luck. More

Matt was extremely easy to talk to and he had a good sense of what I was trying to get out of a car deal. He worked his best in trying to get me the best deal for a CX5 and I am very happy with my purch sense of what I was trying to get out of a car deal. He worked his best in trying to get me the best deal for a CX5 and I am very happy with my purchase! More

Great experience! Great people! Awesome customer service! I would recommend this dealership to friends and family. They listened to what I wanted and made it happen. I would recommend this dealership to friends and family. They listened to what I wanted and made it happen. More

We had a great experience with Matt. He was professional and was able to help me find exactly what I was looking for. Will recommend! and was able to help me find exactly what I was looking for. Will recommend! More

Had the best experience buying a Mazda 3 from Matt at Heritage Mazda!! I was made to feel so at ease with none of the horror stories of a high pressured Salesman. Matt was so understanding of a 76 year Heritage Mazda!! I was made to feel so at ease with none of the horror stories of a high pressured Salesman. Matt was so understanding of a 76 year old woman alone buying probably her last car. I could go on and on and if you want me to just let me know!! Thanks Matt for making this purchase enjoyable! More

Very helpful, knowledgeable and accommodating. Pleasant to work with. Made the car buying experience actually fu! And I’m leaving happy!! And this dealership had the car I wanted! to work with. Made the car buying experience actually fu! And I’m leaving happy!! And this dealership had the car I wanted! More

I had a great experience with Matt. He was professional and was able to help me find exactly what I was looking for. Will recommend! and was able to help me find exactly what I was looking for. Will recommend! More

Matt Durante is a friendly and professional salesperson. Very knowledgeable in the products. I would recommend Matt and Heritage Mazda Catonsville to friends and family. Very knowledgeable in the products. I would recommend Matt and Heritage Mazda Catonsville to friends and family. More

Heritage Mazda Catonsville made purchasing a new car as painless and enjoyable as could be. Matthew Durante was a pleasure to work with and very helpful. He took the time to answer all my questions; when h painless and enjoyable as could be. Matthew Durante was a pleasure to work with and very helpful. He took the time to answer all my questions; when he couldn't answer a question he didn't play games - he immediately got the answer from someone with the authority or knowledge required and conveyed the information back. Everyone I interacted with (Matt, Joe Garner, Mike McGuire, Adam Kendal) was incredibly friendly, polite, and didn't at all give off that sleazy car salesman vibe. There was no hard sale approach, which I greatly appreciated, and they worked with me to give me an excellent deal on the car I wanted. The only "issue" I had was the detailing on the car when I went to pick it up. The leather had marks that had to be rubbed out, the wheel locks hadn't been installed, and the all weather mat wasn't secured on the driver side (which I didn't realize until I had driven the car about 80 miles). However, Mazda Heritage, and Matt in particular, were great - even though it was late at night, they waited while I inspected the car before completing the purchase and Matt made sure all the leather marks were rubbed out and even installed the wheel locks for me under the light in the parking lot. By the time the sale was complete it was an hour and half after the dealer had technically closed, but Heritage Mazda and Matt illustrated their commitment to customers with their actions. Matt offered to stay to help set up any of the features and my devices even though it was an hour and half after the dealer had closed (and it was technically his day off!); while I declined, not wanting to keep him later than I already had, it was a very appreciated gesture. I went to three different dealers, and spoke to countless others and Heritage Mazda won my business because of the quality people they have on staff and their commitment to honest sales. More

I have really enjoyed my service at Mazda Catonsville since Mazda Owings mills was discounted. My car has always received high quality service and great feedback of what to expect to keep my vehicle in t since Mazda Owings mills was discounted. My car has always received high quality service and great feedback of what to expect to keep my vehicle in top shape. Recently, I have purchased a new 2017 Mazda 3 in addition to my 2014 Mazda 6. When I say professionalism was thrown out of the window... I was appalled at the treatment my wife and I received. I scheduled an appointment for service and noted that I had a “WE OWE” sheet I was instructed present for installation of my auto Start. We came in contact with the service manager “Bobby A.” Who proceeded to explain that 1. They don’t do that work on Saturday’s 2. They did not have the parts in stock 3. They did not have a loaner vehicle to give my wife 4. The price quoted was incorrect and asked if I was paying the difference. My reply as the customer who is also a Retail Director of a hospital knows the customer service comes first with the up most hospitality. Also, the price of the auto start was not my issue as a customer. I came with the proper paperwork which should have been carried out while the office investigation as a service manager was handled in the background separate from the customer. That was not given to me. I had to ask for him to reschedule me once the he has loaner vehicle for my wife, but the service had to be done on a Saturday due to our schedule. Even that curtsey was not given to me. I had to reach back out 6 days later to follow up which his reply was that he was not ordering the parts or doing the service until the difference was paid. I asked well as your customers with a 20,000 vehicle who has been a customer of your who has paid for 1 vehicle fully serviced by Mazda already has to do with a $600.00 difference that can be handled between managers and not your customer who has presented the proper paperwork??? Needless to say, My wife 8 year wedding anniversary new car surprise with the bells and whistles has been ruined by Mazda Catonsville all within 1 week..... More