Heritage Mazda Catonsville

Just got my first new car from Heritage Mazda Catonsville and I must say that I had a great experience working with the my sales associate Anthony and the mangers at this dealership. They are very helpful, f and I must say that I had a great experience working with the my sales associate Anthony and the mangers at this dealership. They are very helpful, friendly and gave me a very good deal. I would highly recommend this dealership if you are considering buying a Mazda. More

Jasmine provided fantastic customer service! She was very accommodating, quick to respond, and made scheduling super easy. I really appreciate Jasmine actually used the preferred method of contact that I ind accommodating, quick to respond, and made scheduling super easy. I really appreciate Jasmine actually used the preferred method of contact that I indicated in the inquiry form (SMS text)! It may seem like a small thing... but was super helpful for me in the chaos of the holiday season. Overall, I had a great experience at Heritage Mazda Catonsville. Buying a car is always stressful, but it helped that the team actually listened to my questions and concerns rather than brushing them off or trying to fast-talk me. My only suggestion is that communication between members of the sales team, managers, and technicians could be improved. There were times when information was not properly relayed -- either about the negotiations, the transaction, and/or which preparation stage the vehicle was in. This may be due to the fact that it is a busy time of year (Dec 2020) but it is worth mentioning because it can cause customers uneasiness. That said, everyone was very friendly and professional which is becoming more difficult to find in dealerships these days. I would definitely recommend Heritage Mazda to my friends and family. More

Had a great experience with Kyle Smith.He was patient, Had a great experience with Kyle Smith. He was patient, committed and communicated back to all our questions and requests. Adam in finance was easy Had a great experience with Kyle Smith. He was patient, committed and communicated back to all our questions and requests. Adam in finance was easy to work with as well. More

Jasmine was responsive even on a Sunday!Jordan is such Jasmine was responsive even on a Sunday! Jordan is such an amazing sales man. He was able to answer all of my questions and drove more than 20 miles Jasmine was responsive even on a Sunday! Jordan is such an amazing sales man. He was able to answer all of my questions and drove more than 20 miles to pick me up. He is so humble, honest and cooperative. Tarek is another gem. He's such an amazing sales manager. He was able to get me straight to the best possible price, talked to me about what to expect and even advised me which add ons to add and which not to. Adam, the financial specialist and his manager (I think Tom or Tim) are so helpful and were able to get me the monthly payments the way I wanted. I drove more than 120 miles to get a car from them and I have zero regrets. Such a great experience and I am grateful to all of you. Thanks! More

Jasmine Bell of Heritage Mazda did a fantastic job of not only her top notch customer service, but she was the reason that I bought the car I did from Heritage. Everything I asked for was handled by Jasmine. only her top notch customer service, but she was the reason that I bought the car I did from Heritage. Everything I asked for was handled by Jasmine. She represented Heritage Mazda with superior service and I appreciate that. Also, a huge thanks to Tarek for going out of his way picking me and my girls up from Reagan Airport and taking us to the dealership. Pleasant conversation and even a little geography and cultural lesson was given to us by Tarek. A great customer experience!! Thank you Heritage. More

Recently purchased a 2020 Mazda3. I drove down from NY as Heritage had the best price by far. Anthony was friendly and professional. Great team! as Heritage had the best price by far. Anthony was friendly and professional. Great team! More

Happy with my purchase and really appreciate everyone who helped me through the process and especially Anthony Ramos for helping me understand every detail of the car and made sure I am comfortable all the t helped me through the process and especially Anthony Ramos for helping me understand every detail of the car and made sure I am comfortable all the time in dealership. More

Timothy is a great salesman very professional and helpful . Thank you so much for the wonderful experience timothy keep up the great work . Take care . Thank you so much for the wonderful experience timothy keep up the great work . Take care More

This was my fourth dealership and from the start without me even stepping into the dealership they were professional, worked with me on the price and were transparent with their pricing. I live out of state me even stepping into the dealership they were professional, worked with me on the price and were transparent with their pricing. I live out of state and was going to hire a company to ship the car, but they took the work out of my hands and offered to personally deliver the vehicle to my door for a cheaper price than it would have cost me to ship it. I don't remember the finance guy's name, but all the people that worked on my deal provided me with quality service. Thank you all!! Hope to work with you all again in the future. More

Thank you for a painless buying experience. I was especially pleased with being able to negotiate a price for the car I wanted with Jasmine (internet sales specialist) prior to actually arriving to t especially pleased with being able to negotiate a price for the car I wanted with Jasmine (internet sales specialist) prior to actually arriving to the showroom. Once arriving to the showroom the entire staff at Heritage Mazda Catonsville were friendly and accommodating. Herb Thomas is very knowledgeable and low pressure. Tim Cypress was able to read my level of tolerance for any additional negotiations and made the financing process extremely easy. I would highly recommend Heritage Mazda Catonsville. More