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Heritage Mazda Catonsville

Baltimore, MD

4.5
748 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6616 Baltimore National Pike

Baltimore, MD

21228

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Showing 748 reviews

August 04, 2022

No permanent tags. Temps renewed twice now. Bought the car March 24,2022. Today is August 3, 2022. Unbelievable. More

by tara0073
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Noble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Knolle
Aug 04, 2022 -

tara0073 responded

It’s been over 5 months since the car was purchased. Still no permanent tags. No follow up from sales guy, Jordan. No reply from GM Steve Knolle. Carlos, who supposedly inspected the car but yet it was in the shop TWICE in the 10 days after buying, is worthless—no idea why the permanent tags weren’t requested in March. It’s either a game of “wasn’t me” or total incompetency. Next steps: BBB and attorney.

Aug 05, 2022 -

Heritage Mazda Catonsville responded

Hi Tara. Thank you for taking the time to review Heritage Mazda Catonsville. We sincerely apologize for the delay in receiving your vehicle’s permanent tags, and understand your frustration with the situation. We greatly appreciate you taking our call as well as your patience as our General Manager, Steve Knolle, worked to resolve the matter. If you have any additional questions or concerns, please contact Steve directly at sknolle@mileone.com or 443.865.2765 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and we hope to see you soon.

July 31, 2022

Exceptional service! Very well treated with a great environment. Definitely recommended! Special thanks to Kalyan Anthony Corraya for his cordial behavior and for going o More

by Mohammad Adeel Abbas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Habayatou Diallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kalyan Corraya
Aug 02, 2022 -

Heritage Mazda Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 26, 2022

Tarek is extremely friendly, charming, and honest. Steve was condescending. Started with "Now this isn't me being condescending..." Then went on to talk down to me. He said, "I mean if you don't ca More

by Al
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Garner, Tarek Hakki, Greg Johnson, Steve Knolle
Jul 27, 2022 -

Heritage Mazda Catonsville responded

Hi Al. Thank you for taking the time to review Heritage Mazda Catonsville. The input and feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We are very disappointed to hear about your less than positive experience, and understand your frustration with our dealership. We work hard to ensure all customers feel welcomed and important; we are sorry if you were not treated that way. Our General Manager, Steve Knolle, has attempted to contact you to personally apologize for the situation and address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Steve directly at sknolle@mileone.com or 443.865.2765 to allow us the opportunity to rectify our missteps and help you find the perfect vehicle. Again, thank you for your feedback and we truly hope to hear from you soon.

Jul 28, 2022 -

Al responded

Thank you for this response. Steve Knolle did eventually reach me. He owned up to being condescending, and apologized profusely. I accepted, and there are no hard feelings.

July 21, 2022

Honest and friendly. The guy who sells the car Kalyan Anthony is the best ever. Helped me out with even the insurance we spent hours with him, had perfect time with him More

by selcukaltanatasoy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Habayatou Diallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarek Hakki, Kalyan Corraya, David Rowland
Jul 22, 2022 -

Heritage Mazda Catonsville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 21, 2022

Was great with the service. they provide and answered all the questions requested by the sales representative More

by anurag
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohan Nirala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Garner
Jul 22, 2022 -

Heritage Mazda Catonsville responded

Hi Anurag, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 19, 2022

Excellent experience. Kalyan Anthony was very knowledgeable and even came in on his day off to finalize everything. More

by cmoon1214
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek Hakki, Kalyan Corraya, David Rowland
Jul 21, 2022 -

Heritage Mazda Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 14, 2022

Kept their promises. Fair deal on trade in. Gave valuable discounts. Nice people to deal with. More

by John
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohan Nirala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarek Hakki
Jul 15, 2022 -

Heritage Mazda Catonsville responded

Hi John, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Take care!

July 13, 2022

I had excellent service from heritage Mazda Catonville. I would recommend it to anyone looking to purchase a car More

by AV Pro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Kendal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohan Nirala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rowland
Jul 14, 2022 -

Heritage Mazda Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

July 09, 2022

I had a many bad experiences with my previous purchases of vehicles.. Mazda heritage Catonsville has been the best … this is my first brand new vehicle… many thanks to devora for outstanding job.. she went More

by Dennia Aldridge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Kendal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devora Jones, Steve Knolle
Jul 12, 2022 -

Heritage Mazda Catonsville responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

July 03, 2022

The dealership is customer focused and friendly. They are also service oriented. I was impressed with the approach and attention given to me while checking out for a car with the dealership. I will More

by Seyionitilo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Kendal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohan Nirala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Johnson, Steve Knolle
Jul 04, 2022 -

Heritage Mazda Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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