Heritage Mazda Catonsville

My experience was excellent with Kalyan Anthony Corraya it was a great deal he was patient with me it was a great deal he was patient with me More

Kalyan Anthony has provided a high class super service. He was the true reason we ended up buying our car here. Thank you for your help and great customer centric attitude. He was the true reason we ended up buying our car here. Thank you for your help and great customer centric attitude. More

For a number of years, this dealer had been doing all the service to my car with no issues. Recently it seemed like the service department had changed and not for the better. I had a brake job done in May service to my car with no issues. Recently it seemed like the service department had changed and not for the better. I had a brake job done in May. A few weeks later, the rear brakes got incredibly noisy. I tried to call to discuss options and kept getting sent to voicemail. Even the call center rep was unable to get patched thru to anyone in service. Finally raised enough xxxx to get directly patched to someone to discuss it and get an appointment made to have it checked out. Took it in and got a call the next day saying the vehicle was ready. I had asked for someone to call to give me a rundown on what was going on and never got it. Drove over to get the car and they stated that they couldn’t find anything wrong from the rear brakes. Drove the car out of service and it started to squeal less than a mile from the dealer. Took it back and asked to speak with service director, Farzad ‘Bobby’ Aleem. I brought up the phone issue and he told me that it wasn’t his problem. When I brought up the brakes, he looked me in the face and asked “what do you want us to do?” He even had the audacity to grab an ice cream cone from one of his coworkers and start eating it in front of me when I was clearly livid about the situation. After some words, he acknowledged that they would put “their best techs” on it in the morning. I told him to give me a call by 10am with an update. The next day, 10am came and went with no update. When I called, he was still aloof to the situation. When I finally got a call that it was “ready,” I was unable to get any info on what was actually done. When I pulled up, they informed me that they sprayed braked cleaner and brake lube on it. The brakes started squealing 2 days later. After reaching out to Mazda corp, we agreed to get the car looked at by another dealer. The second dealer found the issue pretty quick. Catonsville did not install the brake pads properly. They left off the brake hardware that pulls the pads away from rotor. Catonsville also used so much brake lube that it was causing some issues. The car has been silent since dealer #2 fixed the brakes. Pretty annoyed that Catonsville messed up a routine brake pad job, couldn’t identify the problem after I brought it back several times, were rude, and only wanted to help when I started a case with corporate and left a negative review through the Mazda portal. This dealer will never see me again in any capacity. More

Mohan, Dave, and Tarek were beyond professional, kind, and committed to ensuring I got a great deal for my trade in and on my new Mazda. If you’re looking for an amazing car serviced by the best then Heri and committed to ensuring I got a great deal for my trade in and on my new Mazda. If you’re looking for an amazing car serviced by the best then Heritage Mazda in Catonsville, MD is where you want to buy. More

Kalyan Anthony Corraya best experience ever I hope on my in I seal the deal in I seal the deal More

No permanent tags. Temps renewed twice now. Bought the car March 24,2022. Today is August 3, 2022. Unbelievable. Temps renewed twice now. Bought the car March 24,2022. Today is August 3, 2022. Unbelievable. More

Exceptional service! Very well treated with a great environment. Definitely recommended! Special thanks to Kalyan Anthony Corraya for his cordial behavior and for going o Very well treated with a great environment. Definitely recommended! Special thanks to Kalyan Anthony Corraya for his cordial behavior and for going out of his way to take care of me! More

Tarek is extremely friendly, charming, and honest. Steve was condescending. Started with "Now this isn't me being condescending..." Then went on to talk down to me. He said, "I mean if you don't ca Steve was condescending. Started with "Now this isn't me being condescending..." Then went on to talk down to me. He said, "I mean if you don't care what kind of car you buy, sure, go look at other brands too." Joe was also condescending, in that "I know what's best for you" kind of way. And Greg knew I was looking at a particular kind of car, told me they had it, asked me to come in, then once I was there told me they didn't have it. Then he left me to sit idly for a half hour, three times, without telling me why. Not a fun experience. Didn't buy anything. But if they were all as personable as Tarek, I'd have spent more than I wanted to. Ask for Tarek if you go here. More

Honest and friendly. The guy who sells the car Kalyan Anthony is the best ever. Helped me out with even the insurance we spent hours with him, had perfect time with him The guy who sells the car Kalyan Anthony is the best ever. Helped me out with even the insurance we spent hours with him, had perfect time with him also Tarik Hakki is a really good manager. More

Was great with the service. they provide and answered all the questions requested by the sales representative they provide and answered all the questions requested by the sales representative More