Heritage Mazda Catonsville

Spoke on the phone to work out terms, and I drove up and absolutely had no problems. Jordon was very attentive and I’m going to drive away with a new car . Thank you absolutely had no problems. Jordon was very attentive and I’m going to drive away with a new car . Thank you More

Service was excellent. Employees were attentive and prompt. I gave 4 stars because description of vehicle had an inaccurate feature in the ad which was one reason I chose t Employees were attentive and prompt. I gave 4 stars because description of vehicle had an inaccurate feature in the ad which was one reason I chose to drive 2 hours to see the vehicle yet there was no price adjustment offered. More

Excellent customer service; very attentive to my needs and to my questions. Jordan Noble (sales consultant) is excellent and very friendly & professional. and to my questions. Jordan Noble (sales consultant) is excellent and very friendly & professional. More

Kalyan is my Mazda representative, he is kind and very helpful to find my perfect car..very pleased!! helpful to find my perfect car..very pleased!! More

Mohan was fantastic and the entire team worked to get me into a new vehicle into a new vehicle More

Kalyan Anthony has provided a high class super service. He was the true reason we ended up buying our car here. Thank you for your help and great customer centric attitude. He was the true reason we ended up buying our car here. Thank you for your help and great customer centric attitude. More

For a number of years, this dealer had been doing all the service to my car with no issues. Recently it seemed like the service department had changed and not for the better. I had a brake job done in May service to my car with no issues. Recently it seemed like the service department had changed and not for the better. I had a brake job done in May. A few weeks later, the rear brakes got incredibly noisy. I tried to call to discuss options and kept getting sent to voicemail. Even the call center rep was unable to get patched thru to anyone in service. Finally raised enough xxxx to get directly patched to someone to discuss it and get an appointment made to have it checked out. Took it in and got a call the next day saying the vehicle was ready. I had asked for someone to call to give me a rundown on what was going on and never got it. Drove over to get the car and they stated that they couldn’t find anything wrong from the rear brakes. Drove the car out of service and it started to squeal less than a mile from the dealer. Took it back and asked to speak with service director, Farzad ‘Bobby’ Aleem. I brought up the phone issue and he told me that it wasn’t his problem. When I brought up the brakes, he looked me in the face and asked “what do you want us to do?” He even had the audacity to grab an ice cream cone from one of his coworkers and start eating it in front of me when I was clearly livid about the situation. After some words, he acknowledged that they would put “their best techs” on it in the morning. I told him to give me a call by 10am with an update. The next day, 10am came and went with no update. When I called, he was still aloof to the situation. When I finally got a call that it was “ready,” I was unable to get any info on what was actually done. When I pulled up, they informed me that they sprayed braked cleaner and brake lube on it. The brakes started squealing 2 days later. After reaching out to Mazda corp, we agreed to get the car looked at by another dealer. The second dealer found the issue pretty quick. Catonsville did not install the brake pads properly. They left off the brake hardware that pulls the pads away from rotor. Catonsville also used so much brake lube that it was causing some issues. The car has been silent since dealer #2 fixed the brakes. Pretty annoyed that Catonsville messed up a routine brake pad job, couldn’t identify the problem after I brought it back several times, were rude, and only wanted to help when I started a case with corporate and left a negative review through the Mazda portal. This dealer will never see me again in any capacity. More

My experience was excellent with Kalyan Anthony Corraya it was a great deal he was patient with me it was a great deal he was patient with me More

Mohan, Dave, and Tarek were beyond professional, kind, and committed to ensuring I got a great deal for my trade in and on my new Mazda. If you’re looking for an amazing car serviced by the best then Heri and committed to ensuring I got a great deal for my trade in and on my new Mazda. If you’re looking for an amazing car serviced by the best then Heritage Mazda in Catonsville, MD is where you want to buy. More

Kalyan Anthony Corraya best experience ever I hope on my in I seal the deal in I seal the deal More