Heritage Hyundai Towson Service

My trunk release cable broke during the initial walk around the vehicle after I purchased it. Two years later and after breaking a second time, the trunk release cable is broken. The part was ordered around the vehicle after I purchased it. Two years later and after breaking a second time, the trunk release cable is broken. The part was ordered and was told that the repair cannot be during on Saturday. I left a voice mail trying to set up an appointment and have not received a return phone call. DO NOT BUY A VEHICLE FROM HEITAGE HYUNDAI TOWSON More

I came to this location because it was convenient to my current address as opposed to driving back almost 2 hours to the Hyundai dealership I bought my car from. I came in asking for a diagnostic test on m current address as opposed to driving back almost 2 hours to the Hyundai dealership I bought my car from. I came in asking for a diagnostic test on my car because I suspected that my Power Steering Pump was causing problems for my car. To my knowledge the extended warranty that I purchased when I had first bought the car should have covered a new Power Steering Pump as well as absorbing any costs to test the car. After 3 hours of waiting for my car to be looked at and returned to me, it was confirmed that the Power Steering Pump needed replacing. I was then told that the part was NOT covered under my warranty. I insisted that I had the extended warranty and still I was told that nothing was available in the system aside from the standard "powertrain warranty". I had to pay $98 to have the test completed and since the work that needed to be done wasn't "covered" I also had to pay out of pocket for the test. Frustrated, I decided to drive the 2 hours back to the Hyundai dealership where I had purchased the car and asked them to confirm whether or not I had the extended warranty. They looked up my VIN# and was instantly able to tell me that the part was indeed covered under my extended service warranty and that they weren't sure why Towson Hyundai told me it was not covered. They even told me that their computer program should pull up the same information when you put the VIN# in, regardless of dealership location. I was confused and frustrated to hear this because your location insisted that I was not covered when I actually was. I really expected that if a client were to come in a say that they definitely had a warranty that your customer service associates would go in depth and detail to make sure no stone was left unturned in attempts to find the information needed. Seeing as how simply my original dealership was able to pull it up and confirm it leads me to believe that maybe the Towson location just doesn't care as much or doesn't know how to read and understand the coverage that is listed. I will avoid this location despite its convenience. I lost 3 hours of my time and $98 of my money to hear inaccurate information. It would be better if I knew that my $98 could be reimbursed for failure to give me the accurate information. More