Heritage Hyundai Towson

Stan made the process so simple and offered lots of greasy information through my car buying process greasy information through my car buying process More

Jackie Coco JR has given me the best car buying experience ever, he was very informative. I came in with my seven year old, and didn’t even expect to leave out in a new car. We stayed in my price r experience ever, he was very informative. I came in with my seven year old, and didn’t even expect to leave out in a new car. We stayed in my price range and he gave me a great selection of vehicles. He’s very down to earth, no sales gimmicks, just a regular person trying to assist people get into their dream cars. I wish every dealership had a Jackie CoCo. Thank you again! More

Our experience overall was fine at the Heritage Hyundai dealership. The car buying process was straight forward and we were able to leave with a car we love. Their processes seem a little dated, we did our dealership. The car buying process was straight forward and we were able to leave with a car we love. Their processes seem a little dated, we did our due diligence up front filling out credit apps to try to make the process go as quickly as possible as we were bringing a toddler along for the purchase. We still ended up having to re-provide the same data that I spent 30 minutes completing online in advance. It took us over three hours from start to finish which I guess is standard but seemed like there was a lot of down time sitting around and waiting. Our experience with the finance person was very pleasant until we denied adding any additional coverage and then she became very direct for the remainder of our time together. Once we finally got the car I was disappointed with the "detailing" work. There were still stickers all over the car, dirt on the console and the ceiling, water marks on the exterior and streaking on all the chrome. By this point in time though we were just ready to leave. Jackie Coco Jr. was very kind and very easy to work with, we had no issues with him and would have no concerns working with him in the future. More

Jackie CoCo Jr. was incredibly helpful and easy to work with for buying a car. He recommended the car I ended up purchasing and kept me updated as they received new was incredibly helpful and easy to work with for buying a car. He recommended the car I ended up purchasing and kept me updated as they received new inventory. He answered all of my questions transparently and made the overall process as smooth as possible. More

First the good: Our salesperson, Randall Bridgeforth, was amazing. He was so patient with us as we shopped for a new car for our family, showed us a couple different options, and helped us find the perf was amazing. He was so patient with us as we shopped for a new car for our family, showed us a couple different options, and helped us find the perfect car to meet our needs. We never felt pressured by him. Randall has a calm and relaxed demeanor, which is so appreciated during the stressful process of car buying. The dealership itself, Heritage Hyundai, was just okay. One positive is that it had a lot of new cars coming in every week, which was impressive especially during the car and chip shortage, so that’s why we stuck with Heritage. But one of their general managers (Walt) was extremely condescending and rude during one of our exchanges in which we had made an offer on a car, we had to walk out. I just avoided him after that. I found their online inventory to be a bit deceiving, as I would identify a particular model/trim/color from their list of available cars (while sitting in the dealership), but then they would tell me that the car was already pre-sold even though it was showing as available in their computer system. It kinda felt like they were playing games. I just wish their system would show whether a car was pre-sold or already had a deposit on it. When we finally purchased a car, we secured our own financing on our own time (not thru Hyundai), set up a 6:00 appointment on a Tuesday to pick up the car (which they insisted had to be within 24 hours of the dealership receiving the car or else we would lose our deposit), and yet it still took Heritage 3+ hours to complete the paperwork (the part where they try to sell you extended warranties and extra paint/fabric protection, no thanks!). We would have come back another time, but scheduling conflicts, i.e. work, prevented us. That part left a bad taste, as we should have been out of there in under an hour and the management (Walt again) simply had no respect for our time. The car buying process is not fun under normal circumstances, but given the inventory shortage, Heritage Hyundai was the best place to shop. More

I had a great experience with your well trained and experienced staff. Jack Coco Sr. was extremely helpful and knowledgeable in the process of assisting me in the purchase of my 2023 Hyundai Elantra SE experienced staff. Jack Coco Sr. was extremely helpful and knowledgeable in the process of assisting me in the purchase of my 2023 Hyundai Elantra SEL. The staff was friendly and I also appreciated the assistance I received from Jason and Raman. More

Very helpful staff, would recommend 10/10. Nice and clean atmosphere with fast service! Stan was very helpful in making our process fast and easy even while entertaining a toddler in the offic Nice and clean atmosphere with fast service! Stan was very helpful in making our process fast and easy even while entertaining a toddler in the office. Thank you! More

One of the few car dealerships, where I had very pleasant experience, from the beginning untill the car pickup. experience, from the beginning untill the car pickup. More

Sean was very helpful with helping us purchase a hybrid vehicle, even though we live out of state. He went through all the features and was very patient with us. vehicle, even though we live out of state. He went through all the features and was very patient with us. More

Great salesman. Very patient and very helpful. Look forward to working with him again when I am in need of a car. Very patient and very helpful. Look forward to working with him again when I am in need of a car. More