Heritage Hyundai Towson

The dealer I worked with was phenomenal, it was my first time buying a car and he spent a lot of time answering my questions and making sure I understood the process. It was a great experience and I’m delig time buying a car and he spent a lot of time answering my questions and making sure I understood the process. It was a great experience and I’m delighted with my car. More

I am very hard to please, but Stan and Heritage Hyundai did it. Thank you all so much. See you in the future when i need another vehicle. did it. Thank you all so much. See you in the future when i need another vehicle. More

The dealership was very pleasant. The people were very friendly. My sales agent Jack Coco Sr was very knowledgeable about the car I was buying. He invited me back on Friday to go over The people were very friendly. My sales agent Jack Coco Sr was very knowledgeable about the car I was buying. He invited me back on Friday to go over the car for questions that i may have. So i will be their. More

Contacted Lexi obo my daughter in law (the buyer). Asked a simple question: "What is the price of this vehicle today?". Lexi responded in minutes with the number! Why is this so hard for other dealers Asked a simple question: "What is the price of this vehicle today?". Lexi responded in minutes with the number! Why is this so hard for other dealerships to do? I got my answer, and it was an excellent number. Lexi set up the sales appointment for the next morning. I accompanied my daughter in law and she drove her new vehicle off the lot three hours later. An excellent buying experience! More

Raj was fantastic to work with great appreciation for the customer and their needs. Super efficient on a busy day. customer and their needs. Super efficient on a busy day. More

The entire staff was great. Stan thank you for a great experience. Love my car. Stan thank you for a great experience. Love my car. More

Had some issues in the beginning, but after working with the sales team we were able to figure things out and get me the vehicle I was promised. the sales team we were able to figure things out and get me the vehicle I was promised. More

I had the pleasure of working with Thomas Hamme when purchasing my new Tucson. Tom was extremely helpful and incredibly patient with me as I had many questions. He always took his time and helped me t purchasing my new Tucson. Tom was extremely helpful and incredibly patient with me as I had many questions. He always took his time and helped me through the process. I recommend working with Tom when you go to purchase a new car! More

A mixed experience, but overall very positive. Dealer is in a tight spot, but conveniently located. It is a bit tricky to park on site. Our original Ioniq 5 SE RWD didnt make it 5 miles on th Dealer is in a tight spot, but conveniently located. It is a bit tricky to park on site. Our original Ioniq 5 SE RWD didnt make it 5 miles on the way home before the heater blew. The repair would have us without a brand new car for up to 1 month. Our new car was out of commission less than 12 hours after buying it. Thankfully, Heritage has a 3-day assurance guarantee. Now, I think.they should've been the ones to bring this up, but I did. Originally they were going to require us to make up the total difference since the available SE was AWD, a more expensive option. (I honestly thought it should've been a straight swap under the curcumstances) But after I informed them that this was no more than any customer would get, they met us halfway by taking more off the upgrade and adding to our trade in. So I give them kudos for doing that. Without that, my star rating would have been 3, tops. Things like this will have us comimg back. The sales staff was no pressure, and while EVs are fetching dealer markups, we paid under msrp at Heritage. Jackie JR, our sales rep, went the extra mile to drive home with us after the upgrade to fetch our trade in (left at home cos I had the loaner); this was a very nice touch. I also appreciate they didn't charge me for the gas on the loaner, which I turned in after several trips back and forth after ageeing to the AWD swap. So despite the initial hiccups, I give them 5 stars. More

Had a great experience with the dealership. Jackie Coco Jr and Damon Clark . Both were informative, answered my questions and most importantly weren't dismissive like other dealerships because Jackie Coco Jr and Damon Clark . Both were informative, answered my questions and most importantly weren't dismissive like other dealerships because I am a woman. Jackie went through all the electronics on my new car with me and even set up the navigation for me to get home. My dealer of choice from now on. Great job guys. More