Heritage Hyundai Towson

I had bought an "as is" car a month before coming to see Doug and it was a very stressful dealing with the car. The first day that I got it the alternator belt broke and did so once a week, until I decided Doug and it was a very stressful dealing with the car. The first day that I got it the alternator belt broke and did so once a week, until I decided that I had enough. This problem couldnt be fixed no matter what I did. So I came in to see Doug with my car, praying that it would make it from our house to Towson. After telling him how much I was comfortable spending he showed us around the lot. My boyfriend really loved the Hyundai Accent. Doug told us how it would be certified and that it had great gas mileage. Needless to sa we took it for a drive and loved it. This was on a Saturday, after the banks had closed. So our loan couldnt be approved until Monday. I was assured that they would be working on it first thing in the morning. I was very worried to drive my clunker car, home and then back up on Monday. So Doug drove out of his way, to take us home just so we would be safe. Monday I had work, and recived a call from my boy friend saying banks were closed. Doug soon let me know that they were working on it with the bank and that dealerships had access. He called me while I was still at work, and said that he had a surprise for me and he wanted to wait until we could make it up to see what it was. I wanted to know if I was getting the Accent and he said your getting an Accent. As soon as I got off work we headed up. When we met with Doug he said he would be right back and pulled up my car. Since we were sitting close to the window we saw what it was. It wasn't the car I had picked. In fact it was a brand new Accent instead with only 7 miles. I was very happy. I will definatly come back in the future, and now my father may be getting a car as well some time in the future. He will be seeing Doug and will be just as happy with the outcome as I was. Thanks a million Doug... You know the rest! More

Very impressed with the whole new car buying system at heritage towson...Matt Long is kind , patient , creative , & thought full of my entire family - where else can you take your entire family of 5 & get heritage towson...Matt Long is kind , patient , creative , & thought full of my entire family - where else can you take your entire family of 5 & get a new car - Matt Long had ome killer coloring books & good crayons my 6 & 7 year old said...will be talking highly of Heritage towson... More

I CALLED HERITAGE HYUNDAI REGARDING A 2010 CERTIFIED PRE-OWNED SONATA. I LIVE ON THE EASTERN SHORE AND I WAS DEBATING WHETHER OR NOT TO MAKE THE CALL IN THE FIRST PLACE BECAUSE OF HOW FAR AWAY THEY WERE PRE-OWNED SONATA. I LIVE ON THE EASTERN SHORE AND I WAS DEBATING WHETHER OR NOT TO MAKE THE CALL IN THE FIRST PLACE BECAUSE OF HOW FAR AWAY THEY WERE. THE DEALERSHIPS HERE ON THE SHORE EITHER WEREN'T WILLING TO MAKE THE "DEAL" OR THEIR PRICES WERE SKY-HIGH. ALL I CAN SAY IS THAT I'M GLAD I MADE THE CALL TO HERITAGE. I SPOKE TO PAT BROADY AND THINGS STARTED HAPPENING...QUICKLY! WHAT I FOUND EXTREMELY SURPRISING IS THAT THE "DEAL" WAS MADE OVER THE PHONE AND THEY MARKED THE VEHICLE AS "SOLD" PRIOR TO ME GETTING THERE TO SIGN THE PAPERS (TALK ABOUT THE HONOR SYSTEM!). ANOTHER SURPRISE IS WHEN I GOT THERE DAYS LATER TO MAKE EVERYTHING OFFICIAL, THE RECEPTIONIST KNEW WHO I WAS WITHOUT ME TELLING HER! SHE SAID THAT PAT WAS CHECKING ON MY CAR AND THAT SHE WOULD BE BACK SHORTLY. DID I FEEL IMPORTANT OR WHAT! PAT AND THE SALES STAFF WERE GREAT! THE PAPERS WERE SIGNED QUICKLY, THE VEHICLE WAS CLEAN AND I LEFT HAPPY WITH A FULL TANK OF GAS! ONE NOTE TO ADD: I ENDED UP GETTING A BETTER INTEREST RATE TOO AS AN ADDED BONUS! WHILE THE DEALERSHIPS IN MY AREA WERE NOT THE LEAST BIT HELPFUL, I'M GLAD I FOUND HERITAGE. IT WAS WORTH THE DRIVE. THANKS FOR MAKING THIS A GOOD EXPERIENCE! SINCERELY, D. JONES More

Doug went the extra mile to find me my new Tucson. Thy did not have the car I wanted on the lot but Doug called over 30 dealerships in order to find the Tucson that I was looking for. In the end he ended did not have the car I wanted on the lot but Doug called over 30 dealerships in order to find the Tucson that I was looking for. In the end he ended up driving down to VA to pick up my new Tucson. This was more than I expected and much appreciated. More

Ms Broady was so helpful and friendly, I felt as if we had known each other for years. My husband and I were very impressed with the professionalism displayed as well as the comfort level we experienced. had known each other for years. My husband and I were very impressed with the professionalism displayed as well as the comfort level we experienced. Not to mention, I love my new car! I spent today at work telling everyone who would listen, how great it was and how much I love the car. More

We came to this dealership strictly from a referral from friend who recommended Doug Winebrenner. Doug was knowledgeable,courteous and a good communicator. I didn't intend to purchase a vehicle that eveni friend who recommended Doug Winebrenner. Doug was knowledgeable,courteous and a good communicator. I didn't intend to purchase a vehicle that evening; however, left with not only one new Sonata, but my daughter purchased a Sonata also! More

Dave Coyne & George Small were both very friendly, courteous, polite, knowledgable. Purchasing a new car can be very stressul, yet both made it very easy and enjoyable. Justin in finance was great t courteous, polite, knowledgable. Purchasing a new car can be very stressul, yet both made it very easy and enjoyable. Justin in finance was great to work with too. I definately recommend Mile One Hertiage Hyuandai. More

I haven't owned a car in 8 years. So after reducing my carbon footprint long enough, I decided to start driving again. I've heard lots of great reviews on Hyundai, the Accent sounded like a great car. Aft carbon footprint long enough, I decided to start driving again. I've heard lots of great reviews on Hyundai, the Accent sounded like a great car. After doing some online research I contacted Heritage Hyundai in Towson and Sales Associate Matt Long took very good care of me. I never once felt pressured and he was very helpful getting me a good price. Wasn't expecting to get a car with as many options as this plus the color and there it was sitting waiting for me on the lot. Experience definitely exceded my expectations. Matt was calm and very friendly! Nothing worse than a pushy car salesman! He was the total antithesis...Thanks so much Matt! More

My salesman, Doug Winebrener, was knowledgeable, helpful and friendly. He took the necessary time to explain each answer and to demonstrate the various features of the car. We purchased the car for my son and friendly. He took the necessary time to explain each answer and to demonstrate the various features of the car. We purchased the car for my son who felt at home with Doug's approach. We currently own four Hyundai vehicles from four different dealers. Our experience with Doug and Heritage Hyundai was the best one. We appreciate fine service and recommend this salesman and dealership to all interested buyers. More

Good experience w/ exception of misinformation about financing. I've nothing else to say so I'll just keep typing 'til I hit 250 characters. If you can't accept short comments, I don't really want to financing. I've nothing else to say so I'll just keep typing 'til I hit 250 characters. If you can't accept short comments, I don't really want to participate. I'm just doing this to help Matt win his steak knives. More