Heritage Hyundai Towson

Clean, professional and helpful. Customers are treated with respect. LaToya was very personable called me twice after I missed an appointment with her and asked me to check out the Hyundia before shopping with respect. LaToya was very personable called me twice after I missed an appointment with her and asked me to check out the Hyundia before shopping the Honda dealers. I was greeted quickly when I enter the sales or service areas. More

I was a Saturn owner and sorry to see the car owner go out of business. I tried Honda and did not feel the love from the sales person. I walked into Hyundai and found a former Saturn manager at this loc out of business. I tried Honda and did not feel the love from the sales person. I walked into Hyundai and found a former Saturn manager at this location. Then I found out the salesman, George, also worked for Saturn until their demise. He chatted with me about the reason I had bought a Saturn 3 times in the past and what the sales experience should be like. It made me feel "at home" with my decision to test drive the Hyundai. I did not feel any pressure to purchase and did not have to haggle with the price. These were the reasons I had chosen the Saturn in the past and this feeling has carried through from his training into his position now with Hyundai. As a single female, some car purchase decisions from the past had been very negative until I found Saturn and now I feel this Hyundai dealer and saleperson are making this decision a positive experience. I test drove and bought in the same day. When I left my house I was not planning to buy, just look. They won me over!! Susan More

I have been purchasing vehicles for the past 53 years. In an effort to expedite time, I research the car of my interest in auto magazines, Internet reviews,Consumer Digest, and similar publications. Then I an effort to expedite time, I research the car of my interest in auto magazines, Internet reviews,Consumer Digest, and similar publications. Then I do comparison shopping via telephone and Internet within a 200-mile radius of my home. The various dealerships with whom I spoke quoted me the identical MSRP for the Equus Signature and there was not too great of a significnat differential between the trade-in value offrered me for my 2009 Genesis. Finally, I decided to drive 187 miles to do business with Heritage Hyundai for the following reasons: (a) the finely-tuned knowledge base and professionalism of the several staff members (i.e., Jason Sponseller, Thomas Hamme, and Justin Davis) with whom I interacted and the respect, pride, and enthusiasm they displayed in their presentation and discussion of the Equus, (b) the fluid, but patient inter-personal quality of our interactions; i.e., I never felt pressured or spoken to in a condescending manner(c) the accommodation of my demanding schedule and the 3.5 hour drive to their dealership, and (d) the several telephone calls and e-mail communications subsequent to my purchase to ascertain that everything was still well with my new Equus. Sufice it to say,because of the quality experience that I had at Heritage, I have now purchased my fifth Hyundai automobile. More

We worked with George, who was very knowledgeable and no pressure, for the sales side. Jason was very helpful and patient. I had researched the sonota prior to our visit, so we knew we liked it as long as pressure, for the sales side. Jason was very helpful and patient. I had researched the sonota prior to our visit, so we knew we liked it as long as the price was right. I will go back to Heritage Hyundai Towson because the staff that we dealt with made things easy. George also said he'd call us in a few days to make sure we are happy with our purchase and I appreciate that. More

After a long day of visiting dealers and being exhausted from the process, arriving at Heritage Hyundai was a breath of fresh air! We were very pleased with the friendly and informative customer service th from the process, arriving at Heritage Hyundai was a breath of fresh air! We were very pleased with the friendly and informative customer service that we received from Stan and the rest of the team. Stan was very helpful in answering all of our questions and dealing with us in a professional manner that was not overbearing. This car shopping experience was very satisfying, and we did not have any hesitations about purchasing a Sonata through Stan and Heritage Hyundai. We look forward to returning for future car services and dealing with this staff again. -Katherine and Matt More

I first arrived with an appointment and there was a confusion about the vehicle and it wasnt on the property. I had spent 1 hour in rush hour traffic to get to the dealership and find it wasnt there. I confusion about the vehicle and it wasnt on the property. I had spent 1 hour in rush hour traffic to get to the dealership and find it wasnt there. I was very frustrated and the sales associate who I had an appointment with wasnt even there. I wasnt sure I was ever going to come back. But then I got assigned to work with George Small who talked with me and assisted me with my purchase. George is a great salesman and If it wasn't for George I probably would have never come back to the dealership. He is great, efficient, attentive, and very personable. I really apprciate George for his service provided with to me and also not letting me leave angry. THANK YOU GEORGE, I wish you the best. Alex More

Our experience with Heritage Hyundai was perfect! After visiting a different Hyundai dealership, we were considering other brands, because our experience was less than pleasant. We really like the 2011 Tus visiting a different Hyundai dealership, we were considering other brands, because our experience was less than pleasant. We really like the 2011 Tuscon, so we gave Heritage a try. Matt Long and his manager were very professional, helpful and patient with us through the process. As someone who works in the customer service industry, I have high standards and these guys could not have "wowed" us more. We couldn't be more happy with our new vehicles. Thank you to the staff of Heritage Hyundai for making our car buying experience so wonderful. We will return and recommend! Brian & Janelle More

My husband and I went car shopping one day and ended up buying from the first place we stopped. We liked the no-pressure shopping they allowed us to do. We were not followed around by an annoying salesman buying from the first place we stopped. We liked the no-pressure shopping they allowed us to do. We were not followed around by an annoying salesman as we browsed the lot. When we did decide to test-drive the Sonata, Stan was wonderful. He was informative, friendly, and down-to-earth. We were very much at ease with him throughout the entire purchasing process. We were also pleasantly surprised when they offered to buy our SmartBuy leased Saturn VUE from us, which saved us quite a bit of hassle and money we were expecting to pay in mileage overage, etc. Overall a very positive experience. I would definitely recommend this dealership. More

Very satisfying experience overall. Nothing new to add. In order to get to 250 characters I will add the following. Good sales experience, friendly employees overall. The trade-in value for my SUV was fair In order to get to 250 characters I will add the following. Good sales experience, friendly employees overall. The trade-in value for my SUV was fair and the transaction process was a little long, however. More

George Small and the folks at Heritange were great. I bought a new Elantra at a great price. They were honest, informative, and provided excellent service. The price I was quoted was exactly what I paid bought a new Elantra at a great price. They were honest, informative, and provided excellent service. The price I was quoted was exactly what I paid - no surprises. I love my new car, and would do business with Heritage in the future without hesitation. Dale Oakes More