Heritage Hyundai Towson

It was a pleasure working with George Small and Justin Davis. They were very noligable about the product and very pleasant to speak with. I would recommend this dealership to friends, family members and c Davis. They were very noligable about the product and very pleasant to speak with. I would recommend this dealership to friends, family members and co-workers. I would also consider purchasing another vehicle in the future. More

First, let me say that I'd rank "playing the car buying game" below having a root canal on a list of enjoyable things to do. There's a reason I run my cars until they run no more. That said, the H buying game" below having a root canal on a list of enjoyable things to do. There's a reason I run my cars until they run no more. That said, the Heritage folks (specifically Jason and Tony with whom I dealt directly) actually made my recent experience more than tolerable. Since I don't suffer this game gladly, I request very explicit information before I will even agree to sit down with a salesmen. In this case, my wife and I researched and spec'd a specific vehicle (Santa Fe) and requested online quotes from 6 Baltimore-area dealers. Two called within minutes of the quote request, both with the "when can we make an appointment" approach, and neither of which would provide the requested quote without such an appointment. The old, "what do I have to do to put you in this car today?" approach. Sorry guys the 50's are over, you obviously don't want to earn my money --- sayonara. Two others provided a series of quotes on vehicles that were not consistent with the provided spec's. Hard to believe anyone would respond to this tactic, but I guess it must work as these dealers keep at it. Anyway, scratch two more. Two sent me quotes on the spec'd vehicle --- Heritage and one other, whose quote was significantly lower than that provided by Heritage. But, after investigating the lowest quote further via a series of e-mail communications over several days, the price kept climbing and climbing as it became clear they were trying to get me into the dealership with an I4 quote, instead of the V6 we had spec'd. By the time we had a price on the right vehicle, I had not only lost any respect for the individual I was dealing with, but the quoted price was well above the Heritage quote. So, back to Heritage with the expectation that their quoted price also would increase as discussions progressed. Didn't happen. The price changed not one dime from that originally quoted. Moreover, by the time I had exhausted discussions with the other dealer, Heritage no longer had a vehicle matching the spec's in stock. Rather than pressing us to buy another Santa Fe, they spent the better part of two weeks locating a vehicle that matched the spec's. Once they had it in stock, I reluctantly went to negotiate the sale in person, again fully expecting the price to inflate with extraneous freight charges, etc. Much to my surprise, the quoted price was the sale price. I never had to threaten to walk away. They never went to "talk to their manager." We took a test drive and they wrote up the paperwork for the quoted price. Done! As happy as I can be with plunking down a pile of hard earned cash. I can't speak with regard to any other transactions, but Jason and Tony were men of their word in their dealings with me. To me, that still means everything. Thanks so much guys for making this tolerable and maybe even restoring a bit of faith in an industry that seems to go out of its way to alienate their customers. Through this transaction, you not only earned this sale, but gained my future business as well (even though there are several other dealerships that are closer). I would recommend that at least five other Baltimore area Hyundai dealers take note as Heritage ended up with my money when the rest seemed unable to figure out what was important. Sorry for the length of this thing, but I figured the full story might be a bit more informative than a simple "these guys are great!" Jason and Tony, if you guys read these things, thanks again. Hope all is well. More

The staff there is very friendly. They seem to place a lot of value on customer satisfaction. When I had issues with a used car that I bought, I spoke to the general manager and he took my concerns serio lot of value on customer satisfaction. When I had issues with a used car that I bought, I spoke to the general manager and he took my concerns seriously and worked hard to come to an agreeable resolution. More

It was a very pleasant experience. I already had a Hyundai Sonata and wanted a new one. I was going to go back to my original dealer but decided to go to Heritage first and I'm glad I did. Everything Hyundai Sonata and wanted a new one. I was going to go back to my original dealer but decided to go to Heritage first and I'm glad I did. Everything went very smooth and LaToya was great to work with. More

Matt was great to deal with--even when we made him do "doule duty" since my buddy and her family came with us that day to also buy a car simultaneously. He ran both deals smoothly, was kind, patient, gr "doule duty" since my buddy and her family came with us that day to also buy a car simultaneously. He ran both deals smoothly, was kind, patient, great with the kids, & probably even missed dinner than night thanks to us! We came in prepared and really feel they gave us the best deal in the area. Would totally recommend both Matt & Heritage Hyundai in Towson! More

Excellent buying experience, Matt was very efficient and knowledgeble about the car I purchased. I had been to other dealerships and they were very disorganized and keep you waiting for long periods of tim knowledgeble about the car I purchased. I had been to other dealerships and they were very disorganized and keep you waiting for long periods of time while they checked on something. Matt knew the answers to my questions and was prepared to sell cars More

My husband has a short attention span. It was a miracle in itself to get him to the dealership. He didn't even get out of car(which needed to be appraised) and I felt a bit uncomfortable to say the least. in itself to get him to the dealership. He didn't even get out of car(which needed to be appraised) and I felt a bit uncomfortable to say the least. Mr. Small put me completely at ease and made my "hurried" buy a most joyous experience. He is very professional, polished and a kind gentleman. He is very much an asset to this dealership. I apologize for my strange dilemma i.e. my ultra-lazy husband and I thank Mr. Small once again for his wonderful patience. My husband did make the effort to walk from the trade to the new car - simply amazing! More

We compared automobiles on line, and then decided which ones we wanted to test drive. The Hyundai was very highly rated,and when we checked dealers through USAA, Heritage was one of the dealers that they ones we wanted to test drive. The Hyundai was very highly rated,and when we checked dealers through USAA, Heritage was one of the dealers that they mentioned. Friends of ours had purchased a Hyundai at Heritage and were pleased, so we gave it a try. Stan had emailed a quote to us regarding the vehicle we were considering, and also called about coming in to talk to him. So...we did. Stan got a car for us to test drive. The car was not the color that we had originally wanted, but it had the features that we wanted. We ended up buying it... a white Sonata Limited. We really didn't intend to buy that day, but we did. We were very pleased with the service. Stan explained so much about the car and made sure that we understood all the features. We felt it was important to him that we understood everything. He even programmed our phones to the bluetooth option. We feel that we were treated very well, and guided along the buying process by someone who cared. More

Matt Long was extremely friendly and he was very knowledgeable about the product. I had a particular model and color in mind and Matt, as well as one of his colleagues, worked on getting me the car knowledgeable about the product. I had a particular model and color in mind and Matt, as well as one of his colleagues, worked on getting me the car I wanted. I was pleased when he was willing to come in on his day off if I had requested to take delivery on that day, although I did decline his generous offer.When I finally purchased the car, he was thorough in an explanation of particular features. I was hoping to purchase the car for a fee a bit less than I actually ended up paying, but the overall experience was a good one. I would definately refer friends, relatives and colleagues to this dealership, and this sales person in particular. More

A big thankyou you to Heritage Hyundai towson and sales consultant George Small. For helping me with buy my 2009 Chevrolet Cobalt on March 18th 2011. I just love it,im so happy it's a great car I can't wai consultant George Small. For helping me with buy my 2009 Chevrolet Cobalt on March 18th 2011. I just love it,im so happy it's a great car I can't wait to go on so many road trips this summer. Thankyou, George Small Happy ower of a 2009 Colbalt Mika VonHendricks More