Heritage Hyundai Towson

My experience with purchasing my car was greatly enhanced by Mr. George Small. Mr. Small worked with me and answered all my questions. He was so patient with the process and helped me to relax and to trust by Mr. George Small. Mr. Small worked with me and answered all my questions. He was so patient with the process and helped me to relax and to trust him. His pleasant personality makes for a great car buying experience. Heritage Hyundai has far exceeded anything that I expected in a dealership. I had searched online and called a few auto dealers in my area and found that Heritage Hyundai offered the best deal around. I would recommend this dealership to anyone looking to purchase a vehicle, whether it be new or pre-owned More

The people at Heritage, especially George, were very helpful. So far, I am very impressed with my Sonata. I will definetly recommend the Sonata and Heritage to my friends. helpful. So far, I am very impressed with my Sonata. I will definetly recommend the Sonata and Heritage to my friends. More

Matt was very knowledgeable of the Hyundai Elantra Limited I wanted to buy that day. He offered me a fantastic lease deal, included some additional incentives, and was polite, funny yet professional t Limited I wanted to buy that day. He offered me a fantastic lease deal, included some additional incentives, and was polite, funny yet professional the whole afternoon. More

Heritage was a delight to work with. I thought they were fast, fair and not too salesy. Matt Long was very patient with us and extremely helpful. I love my car and I felt like they really worked with me t fast, fair and not too salesy. Matt Long was very patient with us and extremely helpful. I love my car and I felt like they really worked with me to get the payments where I needed them. More

ALL I CAN REALLY SAY IS WOW,DARLA MADE BUYING A VEHICLE ALL I CAN REALLY SAY IS WOW,DARLA MADE BUYING A VEHICLE FUN AGAIN,THE WHOLE PROSESS FROM START TO FINISH WAS PAINLESS AND ACTUALLY ENJOYABLE.THEY HAD ALL I CAN REALLY SAY IS WOW,DARLA MADE BUYING A VEHICLE FUN AGAIN,THE WHOLE PROSESS FROM START TO FINISH WAS PAINLESS AND ACTUALLY ENJOYABLE.THEY HAD THE VEHICLE I WANTED AT A PRICE THAT I COULD AFFORD.IN FACT I BOUGHT A VEHICLE FROM ANOTHER DEALERSHIP WAS ABLE TO RETURN THAT VEHICLE BECAUSE OF ISSUSES WITH THE VEHICLE AND THE GOOD FOLKS AT TOWSON HYUNDAI KEEPED ME DRIVING WITHOUT SKIPPING A BEAT,AND DID ONE UP ON THAT OTHER DEALERSHIP(WHOS NAME WE WILL NOT SAY) WITH A BETTER VEHICLE 2 YEARS NEWER AT THE SAME PAYMENT YOU HAVE EARNED A CUSTOMER FOR LIFE. More

Matt Long was an amazing salesperson to work with! The night I first went to the dealership, I was only thinking of buying a new car and the Hyundai Santa Fe was just one of a few cars that made my intere night I first went to the dealership, I was only thinking of buying a new car and the Hyundai Santa Fe was just one of a few cars that made my interest list! After talking with Matt - at length! - and test driving the car, I didn't bother looking at the other cars on my list! Matt was extremely knowledgeable, personable and patient! The night we came in to buy the car, we were there VERY late and the entire staff at Heritage Hyundai was helpful, informative and supportive. We didn't leave until 11:00 at night and never felt that we were holding anyone up from any personal plans they had. I have to say, this was the 5th car I have purchased in my lifetime and it was definitely the best purchase so far!! I have passed along Matt's name to friends who are considering buying new cars and would not hesitate to return to Matt to buy a car in the future for our family! Matt, I feel, is a positive asset to Heritage Hyundai!!! More

The customer service within service department is lousy!! Brought vehicle in on Sept12,2011 for minor service. The part needed would have to be specially ordered. Subsequently contacted them several times Brought vehicle in on Sept12,2011 for minor service. The part needed would have to be specially ordered. Subsequently contacted them several times in span of month regarding the status so that appt could be scheduled for work to be done. They take redundant information during your call then fail to ever follow up. I am clueless as to why no order was placed day I was in since they looked at car for an entire day and never occurred to anyone that action was needed. Or to have done in two days (at latest)of my visit or at best inform me while there no work would be done that day as part would need ordering A quick check of inventory would have confirmed this. I left vehicle all day believing the work would be performed and I could pick up by 5. No one was able to confirm until 10/7 that the part needed was never ordered. They did manage to perform another service w/o my consent and charge me nearly $400. I found them to be unorganized, along with lacking the ability to communicate, listen and follow simple instruction. I am thoroughly disguted with this whole experience and will not be back there anytime soon despite location being convenient to my home but don't feel incompetance should be rewarded! More

Very friendly and helpful and gave a great price on trade in. The made the process easy and quick. Would highly recommend them to anyone. in. The made the process easy and quick. Would highly recommend them to anyone. More

I recently purchased a new 2012 Elantra from this dealer. Both their sales and finance teams were very friendly, and more importantly gave honest responses to my questions (rather than a sales pitch). The ne Both their sales and finance teams were very friendly, and more importantly gave honest responses to my questions (rather than a sales pitch). The negotiating was painless (I feel we made a fair deal) and they gave me a great price for my trade-in. Matt Long was an excellent help and I really appreciated his candor. I had contacted a few dealers before my purchase and he was the only one that gave me a rough price via email. Purchasing a car can sometimes feel like a burden, but he made the whole process quick and easy. It was more like having a friend walk you through the purchase rather than talking to a salesperson that is trying to sell you all of the additional packages. As far as the personality of the dealership, it is a no-frills approach. I wasn't looking for any fluff that I've seen at some other dealerships (enticing you with spa-like treatment) so it was a welcomed approach. Given I had done my market research and new what I was looking for, but it was nice not to be constantly upsold, or talked into unnecessary packages. Even with the additional warranty services (in addition to Hyundai's unmatched 100,000 mile/10 year warranty) it was a simple "tell us what YOU want" attitude. More

My wife and I, both residents of Towson for our entire lives (34 years), went to about 10 different dealerships before we even visited Heritage Hyundai of Towson. Prior to doing so we researched their sa lives (34 years), went to about 10 different dealerships before we even visited Heritage Hyundai of Towson. Prior to doing so we researched their sales staff pretty thoroughly to make sure we had the name of a sales rep that had strong reviews from previous clients. Not to dismiss any of the other qualified staff but we found that George Small had some definitively positive reviews and so I decided that we would seek him out prior to test driving any vehicles. From the outset, George emits a vibe of patience and positivity. I visited and emailed George quite a few times before my wife even entered the picture and I must say that I was thoroughly impressed with his knowledge, and once again, his patience. I cannot understate how important it is to me that a salesperson has patience. Being in sales myself, I believe that patience is the ultimate separation between someone that I want to deal with versus someone that just wants to deal with me and get it over with. I'll admit that I gave George some less than perfect buyers: decent but certainly not great credit, no down payment, a trade in with negative equity, and last but not least, many, many questions! So we went back and forth via phone and email about what was possible lease wise versus purchase wise, new car versus used car, etc.etc.etc.... This was over about a weeks time and I never heard nor felt any pressure from George. At the end of the day, we decided on purchasing a nearly new Hyundai Sonata and unfortunately I couldn't be there for the transaction so I had my wife complete the sale and trade-in of my truck. It was at this point that we began dealing with Robin Campbell, both in person and via email. I must say that Robin, whose job it is to present financing options and get the deal done, was very sincere and intricate in her presentation of our options. I went back and forth with her on how to possibly obtain a 2nd vehicle (which we had shown interest in from the beginning) and she was as accommodating as she could be short of handing over a 2nd vehicle for free!! In the end, Robin treated myself and my wife with tremendous respect and sincerity and although we couldn't find a solution for obtaining a 2nd vehicle, we were grateful for the transaction on our used (but barely used 5,000 mile) Hyundai Sonata. I couldn't recommend George any more than hopefully my review illustrates. I also hope that you have the pleasure of working with Robin b/c she is just as professional and courteous. Two thumbs up to Heritage Hyundai of Towson and of course to Hyundai itself for making some pretty cool design changes to their 2011/2012 models...that always helps!! More