Heritage Hyundai Towson

Hyundai Sonata purch. in 2/14 & visited svc dept few times We bought our care in February 2014 and La Toya was easy to work with, very knowledgeable about the vehicle we were purchasing and gave us a very fair We bought our care in February 2014 and La Toya was easy to work with, very knowledgeable about the vehicle we were purchasing and gave us a very fair deal without a lot of pressure. There was no song and dance of having to take the offers to the manager for approval. She got the job done. I have returned a few times for service and the service dept including March of this year and waiting area are very nice. There's coffee and snacks available. There comfortable seating, TV, and WiFi. When my car was almost done, Joe came in and went over a few things that I need to have handled in the near future along with estimates. I had some recall issues my car was repaired quickly and I was in and out in less than an hour. More

Great place to buy a car Scott Brooks was great to work with. I wanted a new car that was in the same ball park of what I was already paying for my car, and Heritage Hyundai Scott Brooks was great to work with. I wanted a new car that was in the same ball park of what I was already paying for my car, and Heritage Hyundai was able to do that for me. It was actually a lot faster than when I purchased my car from there the first time... Overall a quality experience, and I will definately consider purchasing from them again. More

I appreicate your patience Ibrahim Kassim I shop around and found the best internet deal; chose Heritage as the dealership to initate this car buying process. I was preapproved through my cre I shop around and found the best internet deal; chose Heritage as the dealership to initate this car buying process. I was preapproved through my credit union but Mr. Kassim and his team was able to procure a lower interest rate than the credit union. This partnership started last Wednesday (04/22) but I was so indecisive as to what I wanted to do exactly. At one point the best deal was on the table but I chose to walk away. But Mr. Kassim did not push me or rush me into making a rush decision. I than did more researching and thought about going the used car route. My salesman was fine with that and redid the paperwork for me to purchased the used car....Now this was after several phone calls stating I was coming but never showed up because I was still undecided...But nothing but patience from Mr. Kassim. Fast forward to today 5/1 sent him an emailed with the used car that I found; returned back to the dealership he had cleaned the used car and had it ready for me to test drive it. We had another conversation concerning the interest rate and I was fine with that. But I was a little leery of the warranty and requested information for an extended warranty. Mr. Kassim explained to me that with the used car it was a lot different than buying a new car and the extended warranty may very well had put me where I did not want to be payment wise. But guess what he still had the keys to the new Elantra that I had previously picked out last week. We discussed the pros and cons and with that information I realized that the new car would be a better choice. Again with all of my idiosyncrasies Mr Kassim never waiver from the mild and manner personality that he exhibited throughout it all. I really appreciate all the patience and time spent with me and the successful ownership of a brand new 2017 Elanta. More

professionalism Great buying experience overall, I witnessed professionalism and patients at the same time, I will recommend this dealership and Mr kassim, to family Great buying experience overall, I witnessed professionalism and patients at the same time, I will recommend this dealership and Mr kassim, to family and friends, More

Great experience First time buy a car, it was a really positive experience. The staff was great and I love my new car. Will recommend to anyone looking to buy a Hyunda First time buy a car, it was a really positive experience. The staff was great and I love my new car. Will recommend to anyone looking to buy a Hyundai. More

Great team made it a pleasure to buy my first new car My sister bought a new Sonata from Heritage Hyundai 4 months ago and was so pleased with the car and customer service that it was the first place we c My sister bought a new Sonata from Heritage Hyundai 4 months ago and was so pleased with the car and customer service that it was the first place we contacted when I was ready to buy a new car. John Merson was the consummate communicator with prompt and courteous responses to our calls and emails. He was competitive in pricing and went out of his way to get the exact color I wanted, which was especially nice since this is my first new car. When we picked up the car, our salesman Ibrahim Kassim put me at ease. He was knowledgeable and thorough in walking me through the many details without rushing anything. La Toya Fowlkes in finance impressed me with her professionalism and friendly manner. Heritage Hyundai has a great team and it was a pleasure to buy a new car from them. More

Great customer service He was very personable and presented himself professionally. Great customer service, patient and fully explained everything to us and answered all our He was very personable and presented himself professionally. Great customer service, patient and fully explained everything to us and answered all our questions. Would recommend to friends and family. More

I. Kassim Very professional, accommodating, and hospitable. Mr Kassim walked me through all of the ammendities as it related to my purchase. I made sure that I Very professional, accommodating, and hospitable. Mr Kassim walked me through all of the ammendities as it related to my purchase. I made sure that I was satisfied before leaving. More

Happy Client Happy with the overall experience and the vehicle I purchased. I have no regrets. Bristol is very knowledgeable and professional and the negotiations Happy with the overall experience and the vehicle I purchased. I have no regrets. Bristol is very knowledgeable and professional and the negotiations went to my expectations. More