Heritage Hyundai Towson

Kelly Robinson was fantastic. She made my first experience at a dealership so enjoying. Thank you so much for your hard work!!! She made my first experience at a dealership so enjoying. Thank you so much for your hard work!!! More

Ms. James (Keke) was extremely slow, and I did NOT feel confident that she knew the products she was selling. There were multiple occasions she answered my questions with "I'll have to check on that" or "I confident that she knew the products she was selling. There were multiple occasions she answered my questions with "I'll have to check on that" or "I'm actually not sure about that", and more importantly, she even revealed herself that certain questions I asked were a repeat question from a recent buyer. Any competent salesperson would at least attempt to look up the answers to the questions they were not able to answer during their last sale, so they could be better prepared for the next potential customer. Even to this day, Ms. James has not answered one of my questions, and I ended up doing some online searches to figure out the answer myself. This was AFTER she has failed to reply to an email I sent her to inquire about that question yet again. To make the matters worse, it was very clear that she was going away to eat her lunch when she left us for >30 minutes to see the next person, after she had told us it should take "about 10 minutes." The only reason we still purchased the car that day was because of the shortage of cars in the market currently, and our experience with the financing person made up for the overall experience for Heritage. I would buy from Heritage again, but would really not like to work with Ms. James again. More

Heritage Hyundai in Towson has a good inventory. They had exactly the vehicle we needed. They had exactly the vehicle we needed. More

Great salesman to deal with. Jack really helped my son with the process, since he never bought new before. It was an excellent low-pressure experience as well. I would highly Jack really helped my son with the process, since he never bought new before. It was an excellent low-pressure experience as well. I would highly recommend using Jack for any new car purchase. More

Everyone I dealt with was very professional and very pleasant. Stan and Elliott were a great help and were very knowledgeable. pleasant. Stan and Elliott were a great help and were very knowledgeable. More

It had been years since I had been to an actual dealership and was nervous about the experience going in. Jack and everyone at Heritage Hyundai made the experience a very positive one. In spite of dealership and was nervous about the experience going in. Jack and everyone at Heritage Hyundai made the experience a very positive one. In spite of the original car I planned to purchase being sold, Jack worked quickly to make sure I was able to find a car with the same features and still within my budget. I greatly appreciate all he did to help us. More

Great customer service, all agents were knowledgeable and friendly. The level of service is unmatched! friendly. The level of service is unmatched! More

After car shopping for months, we ended up purchasing through Heritage Hyundai due to their knowledge, transparency, and tenacity to work through a complicated deal. From first conversations with Sang, t through Heritage Hyundai due to their knowledge, transparency, and tenacity to work through a complicated deal. From first conversations with Sang, to working with Jack, everyone was helpful, thorough, and honest. More

I appreciate how up attentive and direct Mr. Altman was with me while I searched for my ideal car. He let me know what was available and kept me informed while he searched to meet my needs excac Altman was with me while I searched for my ideal car. He let me know what was available and kept me informed while he searched to meet my needs excactly. More

Very professional and extremely knowledgeable about the different Models of Hyundai’s. I recommend working with Stan! different Models of Hyundai’s. I recommend working with Stan! More