Heritage Hyundai Towson

Dealership Excellence This was my first time purchasing a Hyundai. However, after receiving the warm reception at the dealership, I have been telling my friends about the This was my first time purchasing a Hyundai. However, after receiving the warm reception at the dealership, I have been telling my friends about the kind of service you provided me through your salesperson Octavish Morris. I will certainly be returning. Thanks to everyone involved. More

Debbie Overall, the experience was pleasant. They were not aggressive and were patient with me. I am happy with my purchase and would recommend Dennis Parker Overall, the experience was pleasant. They were not aggressive and were patient with me. I am happy with my purchase and would recommend Dennis Parker. More

1st car purchase Recently I came here to purchase my first car. I did my research and knew exactly what I wanted when I arrived. I was extremely nervous because I hadn Recently I came here to purchase my first car. I did my research and knew exactly what I wanted when I arrived. I was extremely nervous because I hadn't built my credit. Everyone that assisted me was very helpful and informative. Scott made my purchase as seamless as possible. I also received great financial advice from Mike. I drove away very happy. More

Great customer service Was very pleased of the way the deal was made. Friendly and very professional customer service. Dennis Parker was very helpful and will definitely rec Was very pleased of the way the deal was made. Friendly and very professional customer service. Dennis Parker was very helpful and will definitely recommend talking with him. More

3 time disappointed Towson Hyundai customer I wonder where you would be without Matt Long. He's outstanding but your management team needs to respect customers. Stop advertising discounts that I wonder where you would be without Matt Long. He's outstanding but your management team needs to respect customers. Stop advertising discounts that don't apply. Change the paradigm on the purchase process - how do you get it to less than an hour? If you need help call me. I'm a chief strategy officer who knows how to get the impossible accomplished. Finally, clone Matt Long. That said, likelihood of me returning is solely based on what action you take next. Craig More

Pleasant Car Buying Experience Buying a car can be very nerve racking but our experience at Hyundai Towson went very smoothly. Our saleman, Jack, and his manager Jason, worked with Buying a car can be very nerve racking but our experience at Hyundai Towson went very smoothly. Our saleman, Jack, and his manager Jason, worked with us on price very fairly. I felt like 2 other dealerships had tried to take advantage of us but not here. The car was delivered from another location so we could buy the color my daughter wanted. Jack explained everything about the purchase and the car very thoroughly. He even set up her phone with the car and showed her how to use the voice commands for the phone and radio. I would buy another car there and would recommend them to anyone. More

Great service great people great product!!!! I was very happy with my experience at Heritage Hyundai Dennis worked very hard with me to get the payments that I felt comfortable with in my budget I was very happy with my experience at Heritage Hyundai Dennis worked very hard with me to get the payments that I felt comfortable with in my budget and I love my new Hyundai Elantra Would absolutely come back to Heritage Hyundai More

horrible service department 9/10/2017 Had a scheduled appointment for a warranty replacement, the part finally came in and we scheduled an appointment . The repair should tak 9/10/2017 Had a scheduled appointment for a warranty replacement, the part finally came in and we scheduled an appointment . The repair should take 30-45 min . When I got there the service advisor I had been assigned knew nothing about it but did find the part reserved for my in the parts department. He said it would take an hour to hour and a half , After an hour and forty five min I went to check on the status of my work. It was at this time he started to double talk and then said well the technician was backed up etc... bottom line they had not even started the repair. If they had been decent enough to tell me earlier that there was a scheduling error or problem I would have gladly just rescheduled. But to keep me waiting in their waiting area for over an hour and a half and not even start that is ridiculous. My wife is looking to buy a new Hyundai guess we will not be looking here!. More

Excellent and Professional I worked with Tom Hamme to purchase a new Ioniq recently. Tom was very knowledgeable, professional, and showed just the right amount of follow up (i.e I worked with Tom Hamme to purchase a new Ioniq recently. Tom was very knowledgeable, professional, and showed just the right amount of follow up (i.e., not too aggressive like some other dealerships). I was able to come in for a test drive last minute and Tom was nice enough to stay past his scheduled work hours to meet with me and didn't make me feel rushed. He answered all my questions and knew a great deal about the car I was considering. I highly recommend working with Tom for anyone considering Heritage Hyundai Towson. More

Thanks Jack I put email requests into 3 dealerships the night before. Jack called me first of anyone and stopped me from heading to another dealership. He knew th I put email requests into 3 dealerships the night before. Jack called me first of anyone and stopped me from heading to another dealership. He knew the vehicle, had the exact car ready and made it easy. I was buying a vehicle with my mother who is a highly anxious person and Jack realized that and allowed her to slowly make the decision and made the process easy and friendly. Thanks, Jack! More