Heritage Hyundai Towson

Great Experience Those who I worked with directly were very personable, patient, and willing to meet the needs of their customers without feeling pressured. Although w Those who I worked with directly were very personable, patient, and willing to meet the needs of their customers without feeling pressured. Although we could have went elsewhere, I had a great experience the 1st time with Corben, he and Heritage Hyundai of Towson was the 1st place I thought of. More

Excellent Sales Assoc and Dealership I purchased 2019 Hyundai Santa Fe SE from Heritage Hyundai Towson last week. I did my homework by checking out their website and I decided to go with I purchased 2019 Hyundai Santa Fe SE from Heritage Hyundai Towson last week. I did my homework by checking out their website and I decided to go with Dominique as my salesperson. I made a great decision. He was warm, open, knowledgeable and professional during my buying experience. He was patient and treated me as if my purchase was the most important purchase for Heritage. He took my son and myself on a test drive on Saturday. During the test drive he explained everything and every feature to us. I explained I wanted to think about it and he did not try to push me into buying the car that day. I thought about it over the weekend, called him Monday morning and he picked me up, took me to the dealership and him and the Heritage team closed by deal. Thank you Dominique for a Great Experience and Great Deal. Barbara Gilliard More

Out of state customer We came from PA to find our family car and the experience we had with Heritage was wonderful. We highly recommend this dealership no matter where you We came from PA to find our family car and the experience we had with Heritage was wonderful. We highly recommend this dealership no matter where you live More

She is awesome I brought my vehicle in for service and she was so polite. I had a few issues with my car and she helped me through the service process. She also assi I brought my vehicle in for service and she was so polite. I had a few issues with my car and she helped me through the service process. She also assisted me in the purchase of a new vehicle. She is awesome, one day I can see her as Heritage’s GM. More

Good Service Very knowledgeable and friendly. Always responsive. He stayed late past closing time and in no way was pushing towards upgrades to cars, but tailored Very knowledgeable and friendly. Always responsive. He stayed late past closing time and in no way was pushing towards upgrades to cars, but tailored it to my needs. Able to work out all the details for my financing. More

5 Stars for Ibrahim! Ibrahim was great to work with! Actually the entire staff was very pleasant and extremely helpful. I was greeted at the door and was in a hurry and ev Ibrahim was great to work with! Actually the entire staff was very pleasant and extremely helpful. I was greeted at the door and was in a hurry and everyone was so accommodating. I knew I wanted a black Sonata and Ibrahim made it happen. I couldn't have asked for a better car buying experience. I highly recommend Heritage Hyundai in Towson - top rate dealership with top notch employees! Thanks especially to Ibrahim, Richard and Jason! More

Stan is the man !!! Best Deal in town . Great Service from Stan and Heritage Hyundai .Second car with excellent payment plan ! See Stan and you wont regret it. Heritage H Best Deal in town . Great Service from Stan and Heritage Hyundai .Second car with excellent payment plan ! See Stan and you wont regret it. Heritage Hyundai is the best place to purchase your vehicle.***** More

Very poor and dishonest service This service department was very dishonest. I called to ask if a particular problem would be covered under the 10 year extended warranty. They told me This service department was very dishonest. I called to ask if a particular problem would be covered under the 10 year extended warranty. They told me I had to schedule an appointment which I did. Upon arriving I was told I would be charged $95 to look at the car. Three hours later and less $95 I was told the problem was not covered by the extended warranty. I bought the car at this dealership, had to replace the power steering unit at 9,000 miles, had to replace the transmission at 22,000 miles and replace the power steering unit again at about 45,000. I have never issues with any of these parts on all the vehicles I have driven. I will never purchase another Hyundai and will never use Heritage Hyundai again. I would not recommend this dealership and do not stand by their product. More

Building lifelong loyalty This is the second purchase I made at Towson Hyundai. My first experience was good but this experience was outstanding. I was greeted at the door and This is the second purchase I made at Towson Hyundai. My first experience was good but this experience was outstanding. I was greeted at the door and introduced to Ibrahim Kassim right away. Ibrahim was patient and attentive as I explained the position I was in and what I needed in order to comfortably afford a new car. Ibrahim immediately put my fears to rest and assured me he would do everything he could to work with me. This was extremely important to me. Everyone wants to feel comfortable but I personally struggle with a severe anxiety disorder. I did not disclose this to Ibrahim or his team. This shows that the way I was treated isn't any different than how every other customer is treated. I was then introduced to Walt McDonald. Walt informed me he would be appraising my Sonata for Trade in value. Walt and I walked around the car together as he asked questions. He did not make me feel like my car was worthless and made me feel confident that he would be fair when appraising my car. The week before I had decided on a whim to try CarMax. Not only did they not provide the same level of service, they also belittled me and made me feel as if my Sonata wasn't worth the gas I put in it. I immediately walked out knowing I would be returning to Heritage. My last stop was with Brian Hall. At this point I was starting to feel the anxiety! The fun parts like test driving, picking color and learning features was over. Now we are making everything official. Through no fault of anyone at Heritage, my anxiety started to get the best of me. Brian saw that I was beginning to struggle. He came to check on me and offered any assistance he could give. Once we were able to resume, Brian kept everything light hearted and fun! WOW! I am a Service Manager at a large financial institution. I take customer service very seriously. I critique each encounter I have and I must say this was the absolute best. This is the type of service that builds relationships and generates loyalty. More

Super Stan Stan is a superstar!! I went in on my lunch break without an appointment on a Fri, looking for a car I saw online. Stan immediately greeted me and I e Stan is a superstar!! I went in on my lunch break without an appointment on a Fri, looking for a car I saw online. Stan immediately greeted me and I explained that I was on lunch but I already knew the car I wanted was at the Owings Mills location but I work in Towson. Stan looked up the car told me I was correct and requested that the car be brought over. When I arrived at 6:30p the car was there and we went on a test drive. Long story that car didn't work with my budget so started to explore other options. After looking at multiple used cars and no pressure from him, he asked what did I think about a new car. He explained it was up to me and told me about different rebates so I said, "What the heck lets try." I test drove a Tuscon and it was nice but I wanted to look some more. It was starting to get late (like 930p) and Stan assured me to take my time. Next I wanted to test a Sonata which was located on their overflow lot a few blocks away. Stan asked another staff member to bring the car over and he did. I later found out this over staff member was actually about to go home but went above and beyond to help out (I wish I knew his name). We went on the 3rd test YES 3rd test drive and the Sonata was excellent. So my decision was made a 2019 Sonata. I was introduced to Bryan for financing and he took me through that process with no stress. He address my questions and got me a good deal. Honestly that process was so quick after I was done I thought I had more papers to sign. By the time I was done with Bryan my new car was washed and waiting. This is the 2nd car I I have brought at Towson Hyundai and the 1st with Stan. Each time has been an amazing experience. I would highly recommend this dealer and Stan. More