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Heritage Hyundai Towson

Towson, MD

4.8
3,058 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Hyundai Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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801 York Road

Towson, MD

21204

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Showing 3,058 reviews

September 21, 2020

This is definitely my best experience with a dealership. It was a very satisfying and pleasant purchase. I worked with William Johnson, he’s a very good listener and knows what his clients wants and underst More

by Joseph Casely-Hayford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Templeton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sang Amereihn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetria Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Johnson
Sep 24, 2020 -

Heritage Hyundai Towson responded

Joseph, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Safe travels!

September 18, 2020

Heritage Hyundai Towson is by far the best dealership I have dealt with. I highly recommend this dealership for all your vehicle needs. John the Sales manager, William the sales person and Amin the Finance More

by 2016 Honda Accord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amin, William, John Holliday
Sep 24, 2020 -

Heritage Hyundai Towson responded

Hello, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Heritage Hyundai Towson! Have a wonderful day!

September 12, 2020

I got the ECP protection put on my 2019 Chevy Silverado that had acid rain spots on the exterior. They buffed the entire truck to remove the spots, then waxed it and applied the ECP protection inside and o More

by Chet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Heritage Hyundai Towson responded

Chet, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

September 06, 2020

John Holiday was extremely rude, combative, arrogant, and unprofessional during our car buying experience, ultimately, he called us liars. I would not buy a car here. More

by Stan and Doreen S.
Recommend Dealer
No
Employees Worked With
John Holliday
Sep 14, 2020 -

Heritage Hyundai Towson responded

Hi Stan and Doreen. At Heritage Hyundai Towson, you should feel welcomed and important; we are very sorry if you were not treated that way. We value your feedback and would appreciate the opportunity to restore your faith in our dealership. John Holliday has attempted to contact you to address the issues mentioned in your review, but has been unsuccessful in connecting with you. At your earliest convenience, please contact John directly at 410.832.2475 or jholliday@mileone.com. Thank you for your time. We look forward to speaking with you soon.

September 05, 2020

One of the best new car buying experience I have ever had. Both Sarah Herr and Karl Smith made it happen with an absolute best price along with great service. If your looking for a new Hyundai you should More

by SH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sang Amereihn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2020

Bought 2 cars - hybrid limited sonata & limited palisade in 2 weeks from karl at Heritage very nice to deal with! Everyone friendly and helpful. Wouid definitely recommend this dealership. More

by jenpquinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt McDonald
Aug 30, 2020 -

Heritage Hyundai Towson responded

Jenpquinn, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 26, 2020

Please do not continue to insult my intelligence, I haven’t spoke with anyone and I’m purposely not taking your calls. But if you want to continue to make false statements. I don’t have any problems po More

by Derrick Moore
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Holliday, Walt McDonald
Aug 28, 2020 -

Heritage Hyundai Towson responded

Derrick, we work hard to provide all customers with transparent service and a positive experience, and we sincerely apologize for any misunderstanding that may have occurred during your visit to our dealership. John has attempted to contact you to address your concerns multiple times. Should you wish to speak with John directly, please reach out at 443.610.7100 or jholliday@mileone.com.

August 19, 2020

I highly recommend this dealership, staff is friendly, polite and professional with customers. I had the best experience ever in a dealership, they are attentive and are willing to work extra to get you t More

by Dorcas Waichigo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt McDonald
Aug 23, 2020 -

Heritage Hyundai Towson responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 17, 2020

I thought that the people at heritage dealership was professionals and they really went out their way to try to help me get a vehicle. More

by bethro61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Coco Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roman Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Holliday
August 17, 2020

I had a horrible new car buying experience at heritage Hyundai in Towson, MD. The general manager notified me of some changes to my contract to correct some of the issues, but after I got home and reviewe More

by cberry316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karl Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Demetria Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Holiday
Aug 18, 2020 -

Heritage Hyundai Towson responded

Thank you for taking the time to review Heritage Hyundai Towson. We take great pride in providing our customers with transparent services and a positive experience, and we apologize that you were disappointed with your visit to our dealership. We appreciate you taking the time to speak with our General Manager, John Holliday, to address and resolve your concerns as quickly as possible. Should you need anything in the future, you may contact John directly at 410.832.2475 or jholliday@mileone.com. We were glad we could restore your faith in Heritage Hyundai Towson and we look forward to working with you again in the future.

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