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Heritage Honda Parkville - Service Center

Baltimore, MD

4.5
791 Reviews

791 Reviews of Heritage Honda Parkville - Service Center

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November 15, 2012

Update to my prior review: I was contacted by Steve Burman, Service Manager, concerning my issues with service on October 27th. Matter was resolved to my complete satisfaction. I'm back with the Heri More

by bink0418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Burman
September 29, 2012

I just encountered the rudest consumer service ever at Honda Service/Auto Body Dept. today. His name is Mark Sowders. I was a little frustrated about the wait and instead of calmly explaining to me the re More

by Aureend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Sowders and Tony Mantegna, Mark Sowder
June 12, 2012

This past Thursday it was a rather cool morning, while on my way to work, my 2006 Civic overheated. I finally decided to have it towed into the Parkville dealership. I work in White Marsh, and it was close More

by Kronebuscha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Jun 25, 2012 -

Heritage Honda Parkville responded

Hello Kronebuscha, Heritage Honda Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Mark Sowder and the team! Thank you again for your review.

March 12, 2012

I was stranded in Parkville on my way to New York from Frederick, MD. As I was coming up rt 95 my 2002 Civic started losing power. I pulled off and called Heritage since they were near by. Erin Lober answ More

by marktwoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve (service Manager), Erin Lober and Dave Ernest
December 01, 2011

The customer service experience was the worst I've ever experienced! Disrespectful and down right rude. I would advise anyone who is ever thinking about using this as a service dealer to beware! If you don More

by MBL1663
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry and Steve Berman
Dec 16, 2011 -

Heritage Honda Parkville responded

We'd like to apologize to MBL1663 for her experience at Heritage Honda Parkville. After our Customer Relations Manager spoke with her in great length, we were able to determine what happened and have extended an invitation to her to make things right. We'd like to thank you for your feedback and we hope to service you soon at Heritage Honda Parkville. Michael Hoban Parts & Service Director Heritage Honda Parkville

October 08, 2011

Heritage Honda Customer Complaint I am writing this Heritage Honda Customer Complaint I am writing this letter to express my disappointment and concerns with how Heritage Honda treats its customers. More

by CustomerNoService
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Araujo
July 18, 2011

I brought my new Honda Accord (bought four months ago) to your body shop for repair of a deep 2 inch dent on the side of my passenger door. I was heartbroken when some careless person caused the damage to More

by lmarcin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jones
May 10, 2011

I took my car in for service and Mark Sowder was extremely courteous and helpful. When I realized the expense for some damage I had done was greater than I realized and contemplated buying another More

by Havertys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meylin Lopez, Mark Sowder, Seth Bond
March 22, 2011

I just want to thank Mike Gallup, Matt (in parts) and Adam Arajo for the great service they provided on Friday, March 18, 2011. Mike straightened out a dislocated fender and didn't charge me to do so. Ma More

by dcrute
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gallup, Matt (in parts), and Adam Arajo
January 17, 2011

Comments are about the Service Center in Towson, Heritage Honda Service Center, 725 York Rd. I have been going there for about 6 years and all the service advisors are great to deal with. Always let me kno More

by Navy mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Watts