Heritage Honda Parkville - Service Center

Service Advisor Erin Lober Years ago when I was looking for a service home for my Honda Odyssey that I purchased at a dealership that had gone out of business, I found Honda of Years ago when I was looking for a service home for my Honda Odyssey that I purchased at a dealership that had gone out of business, I found Honda of Parkville. My initial experience there was not good at all however, I then shortly met Erin, and boy did my gloomy experiences turn into enjoyable experiences. She is the only reason, along with Steve Berman, why I continue to get by 09 Honda Odyssey touring serviced there! Erin, will do her best to make sure you are pleased. She is patient, honest, and explains what is happening or has happened to your vehicle even if it means by demonstration. She always does a phenomenal job at diligently explain what my service expenses will be before the service begins, and also gives guidance on the importance of the care of your vehicle. She makes sure you get your oil change card stamped which helps on free services. I would like to also mention Steve service manager will also step up to the plate, to resolve any concerns you (the customer) may have, such as what I had before I met Erin. The shuttle guys are pleasant to ride with and are always on time! More

Erin Lober is the reason I own a Honda. After driving a Honda Accord for ten years, I wanted to purchase a SUV, and the Pilot was one of four vehicles I was considering. Due to my vehicle se After driving a Honda Accord for ten years, I wanted to purchase a SUV, and the Pilot was one of four vehicles I was considering. Due to my vehicle service experience with Erin Lober, the most important criteria in the purchase of a new vehicle was to continue having Erin Lober as my Service Advisor. I am in sales and spend half of my life in my car, and I need that time to be worry-free. Erin's advice allowed me to get 267,000 miles out of my Accord (it was in fine shape when I traded it in, but I wanted the SUV). She thoroughly answers all of my questions, brings the mechanic out to talk to me, and always explains which work is necessary now and what can wait. If I am in a bind with time, but need my car serviced, she always gets me an appointment, even at the last minute. After 80,000 miles on the Pilot so far, it still runs like new, thanks in large part to following Erin's advice. I know Erin absolutely cares about doing what is best for me. She is invaluable and irreplaceable. More

good service Ms. Lober was very helpful and very attentive to my needs.she is one of the best in business went it come the service on your car. Erin is very,very g Ms. Lober was very helpful and very attentive to my needs.she is one of the best in business went it come the service on your car. Erin is very,very good, More

Hooked on Honda Ms. Erin Lober is the primary reason my family continues to own Honda vehicles. Anybody can sell a vehicle, but the "proof-in-the-pudding" is the car Ms. Erin Lober is the primary reason my family continues to own Honda vehicles. Anybody can sell a vehicle, but the "proof-in-the-pudding" is the care and quality of service experienced by the owner that makes or breaks a dealership relationship. Erin has been steadfast in providing the personal touch that both humanizes the experience as well as assuring the best possible service results. She is the dream employee that every business management team needs to be the direct customer "face-of-the-business." Bad news travels like a flashfire in the public domain, and Erin gives 120% to her job to ensure it doesn't happen on her watch. Mile One and Honda USA should have special recognition for such outstanding employees as Erin Lober. More

Fantastic Service First time receiving service and Mark made the process very easy and painless. The most friendly service guy I've met :-) I'm happy I chose heritage First time receiving service and Mark made the process very easy and painless. The most friendly service guy I've met :-) I'm happy I chose heritage Honda! More

2016 Honda Crv Touring I purchased my 2016 Honda Crv Touring in August of 2015. Since I've had my Crv, I have encountered no issues at all. Rick Jager & Derrick Showacre wer I purchased my 2016 Honda Crv Touring in August of 2015. Since I've had my Crv, I have encountered no issues at all. Rick Jager & Derrick Showacre were fabulous when I purchased the Crv. Erin Lober had always taken excellent care of my previous Honda Civic. I always had the Civic & now the '16 Crv serviced at the Parkville location. The service department is second to none. My Honda's were always taken care of immediately. I can sleep with the satisfaction of knowing my Honda's were serviced by factory trained technicians & Honda parts. As with my previous Civic & now the '16 Crv Touring, Erin Lober Is the Service Advisor who always looks out for me when I return. Thank you everyone for making my life easier & worry free. Best Wishes to all! More

Superior Serivce We always appreciate the service we receive from Erin Lober. She is always professional and friendly. She helps us keep our cars in tip top shape! We always appreciate the service we receive from Erin Lober. She is always professional and friendly. She helps us keep our cars in tip top shape! More

Excellent service! Geez, getting your car repaired is not what you want to do, but the service at Heritage Honda was great. Mark Sowder explained everything that needed Geez, getting your car repaired is not what you want to do, but the service at Heritage Honda was great. Mark Sowder explained everything that needed to be done & everything was completed timely. I'd recommend the dealership to anyone More

Fast and Efficient Had an issue with the AC fan. Appt started on time. Parts were preordered. Repair finished in the time I was told. All questions answered. Had an issue with the AC fan. Appt started on time. Parts were preordered. Repair finished in the time I was told. All questions answered. More

Was very pleased with customer service Was highly pleased with cashier/ receptionist service.. Ruth A... At Towson..Very friendly and helpful !!!she is always a pleasure to deal with when I Was highly pleased with cashier/ receptionist service.. Ruth A... At Towson..Very friendly and helpful !!!she is always a pleasure to deal with when I visit this Honda Service Center More