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Heritage Honda Parkville - Service Center

Baltimore, MD

4.7
790 Reviews

790 Reviews of Heritage Honda Parkville - Service Center

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October 12, 2017

Professional and efficient I described I described the problem and within a short time the problem was diagnosed. I neeeded front brakes and once diagnosed was done within an hour More

by Julesaccord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Nov 09, 2017 -

Heritage Honda Parkville responded

Greetings! Thank you for stopping by Heritage Honda PArkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

October 09, 2017

Service Rep lied The service Rep named Mark just lied to me sell battery even though battery was doing fine. They told me that he charged it full but does not perfom g More

by Niraj Maharjan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Sowder
Oct 11, 2017 -

Heritage Honda Parkville responded

Thank you very much for taking the time to review our service at Heritage Honda Parkville. Your input, and the feedback from all of our customers, is important to us. We are disheartened to hear your dissatisfaction with your service experience; is it never our intention to mislead our customers. Heritage Honda Parkville only works with certified Honda equipment, and apologize for any miscommunication. Please contact Bill Starr, our General Manager, at bstarr@mileone.com if you would like to discuss your experience in more detail. Thank you for your time and consideration.

October 02, 2017

Excellent customer service very caring always suggest what I need and and I take her advice hours are great and location is great as well More

by Trump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Lober
Oct 24, 2017 -

Heritage Honda Parkville responded

Thank you for taking the time to review us! Heritage Hyundai Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.

September 22, 2017

Fast service with discounts. Mike and Dustin made it possible for me to finance a great new Honda Civic and it runs perfect. The only maintainable it needs is oil changes and tire More

by AntoineCivic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ademiluyi, Dustin Goodman, Garrett Powell, Tony Mantegna
Oct 18, 2017 -

Heritage Honda Parkville responded

Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Honda Civic. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

September 19, 2017

very professional As always the people at park ville heritage Honda were very helpful and genuine. They are customer first.I would recommend others to visit for servic More

by terry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
Oct 15, 2017 -

Heritage Honda Parkville responded

Good afternoon Terry! Thank you so much for your kind comments. Heritage Honda Parkville is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again Terry for the highly praised review.

September 18, 2017

Excellent customer service Garrett Pall went over and beyond in customer service . He was very polite and helpful and satisfied all my needs. Overall rating he went over the top More

by Robinj77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
Oct 15, 2017 -

Heritage Honda Parkville responded

Greetings Heritage Honda Parkville! Thank you for stopping by Heritage Honda Parkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

September 16, 2017

Awesome Friendly , Positive Attitude , Kept me Updated from the time I dropped the car off to when I picked it up , Great Customer Service Two Thumbs Up &&' 5 More

by MijaJ22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
Oct 12, 2017 -

Heritage Honda Parkville responded

Thank you so much for these kind words! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day! We are so pleased to hear that you had an excellent experience at Heritage Honda Parkville, and we will make sure to share these kind words with Garrett Pall and our team! Let us know if you need anything in the future, and thanks again!

September 08, 2017

Excellent customer service! Tony, took his time to explain the options for my Honda service going over what was critical versus what could wait until next service. In addition, More

by Dbull123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Mantegna
Oct 06, 2017 -

Heritage Honda Parkville responded

Greetings! Thank you for stopping by Heritage Honda Parkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

September 08, 2017

Thank you, Mark! I have come to this service center for years and always worked with Mark! He is professional, honest and puts the customer first! Thank you! More

by lovemyhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Oct 06, 2017 -

Heritage Honda Parkville responded

Good morning! Thank you so much for your kind comments. Heritage Honda Parkville is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review and please stop in soon.

September 08, 2017

inspection I called heritage Honda and made an appointment immediately for my car to be inspected to drive for Uber they got me in a few days later. My car was More

by Jwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Oct 06, 2017 -

Heritage Honda Parkville responded

Good Morning! We are glad to hear that you were happy with Mark Sowder's service - that kind of feedback can go a long way. Heritage Honda Parkville appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Heritage Honda Parkville.

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