Back

Heritage Honda Parkville - Service Center

Baltimore, MD

4.7
790 Reviews

790 Reviews of Heritage Honda Parkville - Service Center

Sort by
October 20, 2021

Straight to the point and super helpful. Definitely will be coming back if need be. More

by CortrellA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Oct 21, 2021 -

Heritage Honda Parkville responded

Hi, Thank you again for taking the time to let us know how we did. We hope you have a great day! We do hope we can be of assistance in the future. Take care!

October 20, 2021

Very customer friendly and has genuine concern about my issues. Last thing that was asked to me. Is there anything else I can help you with. I do not often hear that! More

by richardfarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ED JONES
Oct 21, 2021 -

Heritage Honda Parkville responded

Hello, thank you; we appreciate your feedback! We hope to be of service to you again! Take care!

October 15, 2021

I have been trying to order two new headlights since July 2021. I have spoke with several different people including the manager Mark in regards to having them ordered. Each time I was told they will be orde More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark. Erin.
Oct 15, 2021 -

Heritage Honda Parkville responded

Hi Crystal. Thank you for taking the time to review Heritage Honda Parkville. We sincerely apologize for the issues you experienced with our Parts Department and any resulting inconvenience. This is certainly not our way of doing business at any of our Heritage stores. Our Parts Manager, Darius Bryan, has attempted to contact you via phone and email to update you on the status of the parts for your vehicle, but has been unsuccessful in reaching you. At your earliest convenience, please contact Darius directly at dbryan@mileone.com or 410.882.3000 to allow us the opportunity to further discuss the situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

October 14, 2021

Staff is always professional, courteous and knowledgeable. The dealership is clean and maintained. I enjoy having my car serviced there. More

by zinafranklin30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Willinggon
Oct 18, 2021 -

Heritage Honda Parkville responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 13, 2021

Bill Maurath handled my service request on 10/12/21. He was able to get me in for service same day after work - took 30 min to complete. Very professional & efficient. More

by 2goldens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
Oct 18, 2021 -

Heritage Honda Parkville responded

Hi, thank you for sharing your positive experience! We hope you have a great day!

October 13, 2021

The advisor was very friendly and extremely detail oriented. It did not take a long time for the work to be completed. I recommend taking your vehicle there for quality service!!! More

by Tbell122286
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edward Jones, 5 stars
Oct 18, 2021 -

Heritage Honda Parkville responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

October 11, 2021

Everyone that I come in contact with when I go there, they are all professional More

by wart175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maher
Oct 11, 2021 -

wart175 responded

Service writer has always been accommodating and friendly.

Oct 12, 2021 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 11, 2021

We were very pleased with Ed Jones and his assistance. The work done on the car was exemplary! Thank you! More

by Shed_fam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Jones
Oct 12, 2021 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Ed will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

Oct 12, 2021 -

Shed_fam responded

Thanks!

October 11, 2021

Always a good experience! Bill is a pleasure to work with and I will work with him in the future. More

by Sharmom03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
Oct 12, 2021 -

Heritage Honda Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

October 06, 2021

Great and efficient customer service. Alway courteous and knowledgeable personnel. A pleasant place to have service in your vehicle. More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman
Oct 07, 2021 -

Heritage Honda Parkville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Parkville. We hope you continue to choose us for all your automotive needs! Take care!

...
7
...