Heritage Honda Parkville - Service Center

First service was amazing I picked up a nail in one of my tires a month after buying the car. Thankfully, I bought the road hazard protection plan when I bought the car. I arri I picked up a nail in one of my tires a month after buying the car. Thankfully, I bought the road hazard protection plan when I bought the car. I arrived 45 minutes before my scheduled appointment but was greeted with a smile right away, no problem. I explained the issue and Mark took the car away. I was ready for an argument about the damage not being covered, but I was amazed when Mark came to the waiting area to tell me that they found the nail and already negotiated with the warranty company for a new tire if I wanted it. Stunned, I approved the work and got back to work on my laptop. When the work was complete, Mark saw that I was still busy, so he brought my keys to me and didn't even ask me to sign a No Charge work order or receipt! He emailed a copy to me for my records instead. My car was ready outside so when I finished what I was working on, I packed up, jumped in my car, and headed home. I was stunned for hours at how great of an experience I just had and couldn't stop talking about it. Given the opportunity, I plan to return here for service as much as possible. As happy as I was with the sales experience, the service experience blew me away all over again. Heritage continues to impress. More

Great Customer Service Great customer service with Dora!! She was friendly, knowledgable and knows her business. The car was ready when she said it was. While the problem wa Great customer service with Dora!! She was friendly, knowledgable and knows her business. The car was ready when she said it was. While the problem was not immediately fixed, the next steps to take were clearly explained. More

Excellent Service I have done my service at this Dealer since 2008 and their service is excellent though the price is little bit high that you could expect from any dea I have done my service at this Dealer since 2008 and their service is excellent though the price is little bit high that you could expect from any dealer. But the work done on your car will please you. More

Great Service Bill always takes care of my car. He always tells me exactly what the car needs, no fluff. Price is exactly as quoted. Good job. Will be back Bill always takes care of my car. He always tells me exactly what the car needs, no fluff. Price is exactly as quoted. Good job. Will be back More

Oil change and other services Fast service, Waited for less than 2hrs. The other dealership service centers I went usually took longer time for oil change and other services. Mark Fast service, Waited for less than 2hrs. The other dealership service centers I went usually took longer time for oil change and other services. Mark Sowder is very nice and helpful. Would go again next time. More

Excellent customer service !!! I had a problem with my Honda Civic AC and they were able to fix it quickly - this was done during a thunderstorm even when the electricity went off a I had a problem with my Honda Civic AC and they were able to fix it quickly - this was done during a thunderstorm even when the electricity went off at the dealer for a period of time. I am happy with the outcome. I also happy that my appointment was made immediately and that it was resolved on the first visit. Excellent customer service !!! More

Great friendly service Efficient and friendly service. Work was great and price was good. Wait time was a little long since I made an appointment, but all in all a good expe Efficient and friendly service. Work was great and price was good. Wait time was a little long since I made an appointment, but all in all a good experience. More

Awesome service Dora the Service Advisor was great to work with and she was very personable .we have been there two times both times did a great job. Dora the Service Advisor was great to work with and she was very personable .we have been there two times both times did a great job. More

Pleasant The representative was pleasant and helpful. Her name was Dora norman. I would recommend her.I did not have a long wait for the service on my car even The representative was pleasant and helpful. Her name was Dora norman. I would recommend her.I did not have a long wait for the service on my car even though they were quiet busy. More

Great experience Friendly staff. Great work. Wait time is not terrible. Will recommend this place. Should make an appointment prior to visiting to ease the process. Ov Friendly staff. Great work. Wait time is not terrible. Will recommend this place. Should make an appointment prior to visiting to ease the process. Overall, great. More