Heritage Honda Parkville - Service Center

Happy Customer Very pleased. Mr. Mark was very professional and helpful. His timing was very on point and accurate. I was very pleased to have him as a service repre Very pleased. Mr. Mark was very professional and helpful. His timing was very on point and accurate. I was very pleased to have him as a service representative More

Long Time Customer I’ve been taking my cars here for the past ten years. There are always friendly, knowledgeable staff and fast service! Customer for life, thanks Hon I’ve been taking my cars here for the past ten years. There are always friendly, knowledgeable staff and fast service! Customer for life, thanks Honda! More

Great service Spoke with Mark and explain that oil light was coming and he immediately said he would have my car looked over. Very pleasant and courteous. Spoke with Mark and explain that oil light was coming and he immediately said he would have my car looked over. Very pleasant and courteous. More

My dead battery Mark Sowder was courteous and understanding of my problem. The car was taken back immediately even though I came in without an appointment. We were p Mark Sowder was courteous and understanding of my problem. The car was taken back immediately even though I came in without an appointment. We were pleased with our service and have used Heritage in the past. More

Awesome service! Everyone was I meet today was kind and considerate which made me feel you guys are really trying to put your customers first. Thank you. Everyone was I meet today was kind and considerate which made me feel you guys are really trying to put your customers first. Thank you. More

Good. Tim Hardiek was exceptional... Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad repres Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad representation of Honda.. As I was waiting for a tech to come to my car to get check mileage and all, Dora asked me if I was getting air because I was beneath the sign that said air. I answered her no. She asked if I had an appointment, I said yes- it was for 1:00. At this time it was approximately 1:30. Granted I was about 10 mins past my appointment time. She responds, “well you sure are early”. I said to myself, xxx. Is this lady crazy. Does she not know that was uncalled for and nonetheless UNPROFESSIONAL... This is not her establishment where she can address CUSTOMERS with disrespect. She needs training. Language of caring, a list of the do’s and do nots when conducting business for a multi million dollar establishment as Honda. Poor representation of Honda Parkville. Meanwhile Tim was on point.. he was knowledgeable of everything I needed, and explained what was required for my current mileage. Temperament and professionalism was outstanding.. I couldn’t have had a better experience. Too bad I didn’t think to give him a tip- not even sure if tips are excepted. I’ll be sure to inquire @ my next service appointment. Thank you. More

Fast efficient loyal to customers I came in feeling annoyed after leaving a known mechanic business that has commercials and all. Honda welcomed me with opened arms without judging bec I came in feeling annoyed after leaving a known mechanic business that has commercials and all. Honda welcomed me with opened arms without judging because I went somewhere else. Needless to say they took care of me and made sure I understood everything they did and why with satisfaction. Thanks to Mark Sowder for all the help and understanding I needed. More

First service was amazing I picked up a nail in one of my tires a month after buying the car. Thankfully, I bought the road hazard protection plan when I bought the car. I arri I picked up a nail in one of my tires a month after buying the car. Thankfully, I bought the road hazard protection plan when I bought the car. I arrived 45 minutes before my scheduled appointment but was greeted with a smile right away, no problem. I explained the issue and Mark took the car away. I was ready for an argument about the damage not being covered, but I was amazed when Mark came to the waiting area to tell me that they found the nail and already negotiated with the warranty company for a new tire if I wanted it. Stunned, I approved the work and got back to work on my laptop. When the work was complete, Mark saw that I was still busy, so he brought my keys to me and didn't even ask me to sign a No Charge work order or receipt! He emailed a copy to me for my records instead. My car was ready outside so when I finished what I was working on, I packed up, jumped in my car, and headed home. I was stunned for hours at how great of an experience I just had and couldn't stop talking about it. Given the opportunity, I plan to return here for service as much as possible. As happy as I was with the sales experience, the service experience blew me away all over again. Heritage continues to impress. More

Great Customer Service Great customer service with Dora!! She was friendly, knowledgable and knows her business. The car was ready when she said it was. While the problem wa Great customer service with Dora!! She was friendly, knowledgable and knows her business. The car was ready when she said it was. While the problem was not immediately fixed, the next steps to take were clearly explained. More

Excellent Service I have done my service at this Dealer since 2008 and their service is excellent though the price is little bit high that you could expect from any dea I have done my service at this Dealer since 2008 and their service is excellent though the price is little bit high that you could expect from any dealer. But the work done on your car will please you. More