Heritage Honda Parkville - Service Center

Great service in and out in the time the service told me Needed car fixed,could or drive it until it was fixed, was told it would take 2 hrs to fix. No problem waited for it and it was done on time Needed car fixed,could or drive it until it was fixed, was told it would take 2 hrs to fix. No problem waited for it and it was done on time More

Replace windshield Very helpful staff and efficient job. I was given clear information and directions for what could possibly be expected as per wait time and it turned Very helpful staff and efficient job. I was given clear information and directions for what could possibly be expected as per wait time and it turned out to be much less than it could have been. Window installation went perfect. Very happy. More

Great customer service including explanations and suggestio excellent customer service, great knowledge, and efficiency. The technician was very polite, explained the work and kindly applied appropriate discoun excellent customer service, great knowledge, and efficiency. The technician was very polite, explained the work and kindly applied appropriate discounts. The waiting room was clean and provided computer sign on or tv. More

Service Advisor tolerates uneducated owner Had my car in twice for what I thought was a battery issue and I was panicked because I drive around the state for work. Service couldn’t find anythin Had my car in twice for what I thought was a battery issue and I was panicked because I drive around the state for work. Service couldn’t find anything until we figured out on my second visit it was the key battery. Guess who is now educated on what that blinking light is all about. They immediately hooked me up with a new battery and the price I paid for the diagnostics the first day was money well spent. Thanks Bill for being so patient with me. More

Routine maintenance The service was excellent. My car was done in a reasonable amount of time. My technician was very helpful. I would recommend this dealership to anyo The service was excellent. My car was done in a reasonable amount of time. My technician was very helpful. I would recommend this dealership to anyone wanting a recommendation More

routine oil change drove in expecting to wait awhile because there were multiple customers waiting. was pleasantly surprised when the service writer called me in about 3 drove in expecting to wait awhile because there were multiple customers waiting. was pleasantly surprised when the service writer called me in about 30 minutes! More

Best Service Center Heritage Honda Parkville had been servicing all my vehicles for years. The staff is knowledgeable, prices are fair. Advisors work with you and not se Heritage Honda Parkville had been servicing all my vehicles for years. The staff is knowledgeable, prices are fair. Advisors work with you and not sell unnecessary services. More

Insulted by Sales Staff when picking up car Arranged to get car in sales after service closed on Saturday. Sales guy Lou asked me “Do you know what time it is, service department closed at 3 pm Arranged to get car in sales after service closed on Saturday. Sales guy Lou asked me “Do you know what time it is, service department closed at 3 pm”. My paperwork was at the desk in the sales area, all Lou had to do was let someone else handle it, which they did. Requested to speak to manager, asked for apology from Lou, which manager would not grant, he apologized on behalf of Lou. Manager gave me business card for 2 free oil changes. Nice gesture, but still not happy that I did not get an apology from Lou. Also, my receipt that I paid online was not with my paperwork when I went to get my keys, had to pull it up in email and email it to them. More

Great customer Service I am a repeat customer of Heritage HONDA of Parkville. I only trust this dealership to service my vehicle. Even though, I have been here numerous time I am a repeat customer of Heritage HONDA of Parkville. I only trust this dealership to service my vehicle. Even though, I have been here numerous times this was my first time meeting Jessica. She took the time to greet me even though cars were steadily coming through the door. She did not rush the process from start to finish. She made the process very efficient and was very personable. I hope to work with her again and hopefully she will be promoted soon. Thanks again to the entire service department team for their outstanding work. See y’all soon... More

Great Customer Servive The service reps are always very friendly and the turnaround time for maintenance/repairs continues to exceed my expectations. May car is nearly four The service reps are always very friendly and the turnaround time for maintenance/repairs continues to exceed my expectations. May car is nearly four years old (with high mileage), but still runs like it is spanking brand new. Thanks so much! More