Heritage Honda Parkville - Service Center

Did not resolve problem They had no idea what they were talking about. Another service manager talked with me for an hour and didn’t have answers. Long story They had no idea what they were talking about. Another service manager talked with me for an hour and didn’t have answers. Long story More

Always great service I won’t go anywhere else for service !! And...when I buy my next car- I will come back to Heritage.From Sales(Ken Davis ) to Service (Dora Norman),no I won’t go anywhere else for service !! And...when I buy my next car- I will come back to Heritage.From Sales(Ken Davis ) to Service (Dora Norman),no one does it better ! More

Excellent friendly service The dealership was very professional honest and up front. Mark was absolutely the best to work with. The entire team was courteous and very efficient The dealership was very professional honest and up front. Mark was absolutely the best to work with. The entire team was courteous and very efficient. I was in and out within the hour More

Overbooked Dealership deliberately overbooked. Slow service (oil change). Service rep never updated me on status until I asked 3 hours later. I asked for a shutt Dealership deliberately overbooked. Slow service (oil change). Service rep never updated me on status until I asked 3 hours later. I asked for a shuttle ride home while I waited and that never happened either. When done, customers must go into a sea of cars to find your own vehicle. Recent administrative and procedural changes may increase profit but hurts customer service. More

Second time is the charm My AC was serviced the first time in May due to a line that was leaking. Unfortunately, now the condenser is the problem as that is common in the 2016 My AC was serviced the first time in May due to a line that was leaking. Unfortunately, now the condenser is the problem as that is common in the 2016 models. I will have to wait for my part but am glad it's heading toward fall. The service folks identified the problem immediately and it's not their fault it will take time to get the part. I am hopeful of having it soon and being fully functional soon as well. I appreciate that they give personal service and do their best !!! More

Friendly and reliable We have bought several cars from this dealership. Always friendly, reliable and for service do great job. We will definately buy future cars at thi We have bought several cars from this dealership. Always friendly, reliable and for service do great job. We will definately buy future cars at this dealership More

My experience was good service was fast My experience was good on this visit. It was good because I made a appointment this time. The service was good and my wait time wasn’t bad. My experience was good on this visit. It was good because I made a appointment this time. The service was good and my wait time wasn’t bad. More

Quick n done! I had a cover plate hanging off the bottom of my Fit and it was hitting the road. Needed a new part because 2 of the 3 screw holes were busted. They z I had a cover plate hanging off the bottom of my Fit and it was hitting the road. Needed a new part because 2 of the 3 screw holes were busted. They zip locked it on until the part could be ordered n installed. In and out in less than an hour. More

In and out, on time and as promised Replaced a shifter knob (recall 19-063) on a Honda CRV. I called, scheduled an appointment, and was in/out within the short time frame it took (~35min Replaced a shifter knob (recall 19-063) on a Honda CRV. I called, scheduled an appointment, and was in/out within the short time frame it took (~35min). I was offered a shuttle service if needed, but when they said it would be 30-45min I figured I’d wait. I went by fast, the waiting service lobby had newspapers, drinks, and TV, as well as an area for using computer and free WiFi. Overall a great experience. More

Parkville Honda ROCKS! Best service hands down. Great reception, knowledgeable mechanics, helpful techs. Great waiting room. I was able to do my work while I waited. The Best service hands down. Great reception, knowledgeable mechanics, helpful techs. Great waiting room. I was able to do my work while I waited. The best service I have ever had at a dealer. More