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Heritage Honda Parkville - Service Center
Baltimore, MD
791 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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791 Reviews of Heritage Honda Parkville - Service Center
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January 23, 2020
Heritage Honda was WONDERFUL to my son. Tech advisor, Mark Sowder, addressed the battery issue my son was having at NO charge! In my own dealings with TA Sowder he has always been at the top of his game. Mark Sowder, addressed the battery issue my son was having at NO charge! In my own dealings with TA Sowder he has always been at the top of his game. We are grateful.! More
by DGALES36
Employees Worked With
Mark Sowder
January 21, 2020
Thumping sound from tire I bought my car from this dealership two years ago, I always have my service done here and the associates are very professional and prompt. This time I bought my car from this dealership two years ago, I always have my service done here and the associates are very professional and prompt. This time was no difference I was in and out within an hour. My appointment was at 3:40pm and I was waited on no later than 3:45pm, that’s excellent customer service!!They found what was the problem, took a picture to show me and corrected it right away. I’m more than pleased with Heritage Honda. More
by bodymatt
Employees Worked With
Can’t recall recent service employee , Lou Persico
January 21, 2020
Great service, and great customer service. Ed was great to work with. He was very communicative and really took care of our car. Will definitely use again. to work with. He was very communicative and really took care of our car. Will definitely use again. More
by Kim Brown
Employees Worked With
Edward Jones
January 19, 2020
Prompt and courteous. Informative about the needed service. Worked with me to get the most important needs done first, in line with my budget. Showed personal interest. service. Worked with me to get the most important needs done first, in line with my budget. Showed personal interest. More
by jacquelyn.oldham
Employees Worked With
Robert Koski, Robert Lee
January 18, 2020
The service rep was knowledgeable and precise on maintenance recommendations. In all the service was fast and done professionally. I was happy and I am sure the car was too. Thanks guys. maintenance recommendations. In all the service was fast and done professionally. I was happy and I am sure the car was too. Thanks guys. More
by davidaxe2001
Employees Worked With
Kimberly Brown, Garrett Powell
January 15, 2020
Stopped by dealer without an appointment to check a dash light “Emissions System Problem”. Robert Koski assisted me quickly! Sent me to waiting room & took the van back for check. Within 30 min - I was c light “Emissions System Problem”. Robert Koski assisted me quickly! Sent me to waiting room & took the van back for check. Within 30 min - I was checked out with appointment for repair - all under warranty. Very pleased with his professionalism & customer service! Great dealership! More
by 2goldens
Employees Worked With
Robert Koski
January 14, 2020
Dropped my car off the night before so that they could evaluate the problem I was having. However I was informed that nothing was detected and so my day was wasted. But my service agent was very good and evaluate the problem I was having. However I was informed that nothing was detected and so my day was wasted. But my service agent was very good and I will definitely take back when it breakdown completely More
by Dalogan659
Employees Worked With
Bill Maurath
January 14, 2020
Ed did a great job at explaining the work that needed to be done and was upfront about the costs. Those are important traits for me to continue to be a customer. be done and was upfront about the costs. Those are important traits for me to continue to be a customer. More
by cfm108
Employees Worked With
Edward Jones
January 12, 2020
Left and right headlight bulbs were replaced. Service writer also recommended replacing wiper blades, which was done. Service writer also noticed that I was eligible a $40 savings towards services perfor writer also recommended replacing wiper blades, which was done. Service writer also noticed that I was eligible a $40 savings towards services performed. More
by J. W. D. Service
Employees Worked With
Edward Jones
