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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
788 Reviews

788 Reviews of Heritage Honda Parkville - Service Center

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March 25, 2020

Very professional service. Rob Koski was informative, professional and a pleasure to work with. Services completed as expected and on time. Would recommend to others. More

by Greg
Recommend Dealer
Yes
Employees Worked With
Robert Koski
Mar 27, 2020 -

Heritage Honda Parkville responded

Greg, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Heritage Honda Parkville as your first choice for service!

March 24, 2020

I was told the price of my run flat tire over the phone without the total cost. It was a $200 difference almost, luckily they send coupons. I only go here for tires. They don't wash ur vehicle. People r More

by Dont Like Runflats
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Mar 27, 2020 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for any miscommunication that occurred in our Service Department, as this was never our intention. Our Service Director, Steve Berman, would like to further discuss your experience and immediately address your concerns, but unfortunately is unable to locate your contact information based on your DealerRater username. We work hard to provide all customers with an exceptional experience, and would appreciate the opportunity to rectify our missteps and learn how we can improve. At your earliest convenience, please contact Steve directly at sberman@mileone.com or 410.663.7255 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback. We look forward to speaking with you soon.

March 23, 2020

The service was quick and efficient. The Service Adviser Tobert Koski explained the service that would be done and told how long it was going to be. Everything went as he said dd's. He was very polite an More

by sysallen
Recommend Dealer
Yes
Employees Worked With
Robert Koski. 5 stars
Mar 26, 2020 -

Heritage Honda Parkville responded

Hi there, thank you so much for your feedback! Robert and the rest of our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again.

March 18, 2020

I always receive great service each time I bring my car in and this time was no different. Robert Wiggington was very helpful. No complaints. More

by Smatthewgaller
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Mar 19, 2020 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Heritage Honda Parkville as your first choice for service! Take care!

March 17, 2020

Great work as always from Heritage . I was happy with my service as always and Dora handled everything and got the work done i needed done in a timely and efficient manner. More

by howardmd43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Heritage Honda Parkville responded

Hi Howardmd, thank you for your kind review, we are happy to pass along your comments to Dora here at Heritage Honda Parkville! If you have any further questions, please give us a call. We're always happy to help!

March 15, 2020

Rob Koski provided EXCELLENT service. He explained everything perfectly when it came to my vehicle and what/what not to waste time or money on More

by Cpannell2010
Recommend Dealer
Yes
Employees Worked With
Koski, Rob
Mar 16, 2020 -

Heritage Honda Parkville responded

Cpannell, thank you for your kind review, we are happy to pass along your comments to Rob here at Heritage Honda Parkville! We look forward to your next visit! Take care!

March 13, 2020

Very patient kind and explained everything I needed to know . He was very helpful and reliable. I had to use my warranty and this was the first time I’m so glad he was my service provider More

by Tonip1980
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Mar 14, 2020 -

Heritage Honda Parkville responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership! Safe travels!

March 12, 2020

I use Heritage Honda because they always do a great job. The people there are very nice and are happy to help. I have been a customer for quite awhile. More

by markiedee40
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
Mar 12, 2020 -

Heritage Honda Parkville responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much for choosing Heritage Honda Parkville as your first choice for service! We look forward to your next visit! Take care!

March 09, 2020

Bill was excellent over the phone while booking the appointment and when I came in person he was very knowledgeable customer service A+ Thank you More

by Brooksnicole24
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
Mar 11, 2020 -

Heritage Honda Parkville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2020

Took my Accord to Heritage Honda Parkville for an electric steering failure notification that appeared on my dashboard. The car was not only taken well care of, but my service advisor Robert Koski wa More

by Swapnil
Recommend Dealer
Yes
Employees Worked With
Robert Koski
Mar 11, 2020 -

Heritage Honda Parkville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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