Heritage Honda Parkville - Service Center

I took my car into the Heritage Service department to have new brake pads installed and the rotor, turned or cut. My service advisor was Robert Wiggington. He was courteous and helpful. He informed me th have new brake pads installed and the rotor, turned or cut. My service advisor was Robert Wiggington. He was courteous and helpful. He informed me that my work was done when finished. The service department was clean. More

Excellent team at heritage Honda Parkville. The team was about to find the problem within 3hours . Fixed it and my 2017 honda accord was ready to be picked up . about to find the problem within 3hours . Fixed it and my 2017 honda accord was ready to be picked up . More

Love this dealership, They are always polite, the service is great and the customer service is excellent. Always reliable and love the honesty and how they take care of my car. is great and the customer service is excellent. Always reliable and love the honesty and how they take care of my car. More

Well it was Ed at this dealership that made my service run smoothly. Going out of his was to help me get what was actually needed to be done. run smoothly. Going out of his was to help me get what was actually needed to be done. More

The service was excellent. However, I asked the service tech if masks were required,he said yes, and then I pointed out the customer in back of him, no mask. Observed this same customer walking all around tech if masks were required,he said yes, and then I pointed out the customer in back of him, no mask. Observed this same customer walking all around the showroom, no mask. While waiting for my car, I observed 3 employees,not social distancing, and not one wearing a mask. In fact they were in a very small room, with a window and very close to each other. I also took note, that not once did I see anyone wiping surfaces down. This is all clearly unacceptable at a business. I am disappointed with the management at this location for not taking all precautions to keep their customers safe. More

Exceptional customer service by my assigned Service Advisor (Mark Sowder). I also greatly appreciate the quick service turnaround time. I will definitely use this location again in the future. Thanks s Advisor (Mark Sowder). I also greatly appreciate the quick service turnaround time. I will definitely use this location again in the future. Thanks so much. More

Tim, service manager at Heritage Honda in Parkville, MD handled my issue professionally and withTrue Concern. I will continue to travel to Parkville for the Great customer service. handled my issue professionally and withTrue Concern. I will continue to travel to Parkville for the Great customer service. More

Excellent service my AC is working again! Bill Maurath was great! He offered a free ride home for me while waiting for my car AC to be fixed & sent someone to pick me up when it was fixed after several ho was great! He offered a free ride home for me while waiting for my car AC to be fixed & sent someone to pick me up when it was fixed after several hours. Thanks to the drivers too! More

I purchased myHonda Accord at Heritage, and have it serviced here exclusively. Probably not the best choice financially, but it is convenient and thorough and has a waiting area. serviced here exclusively. Probably not the best choice financially, but it is convenient and thorough and has a waiting area. More

Great service as always.... This is the only dealership I trust to have my vehicle serviced. I will continue to have my vehicle serviced here for many years. trust to have my vehicle serviced. I will continue to have my vehicle serviced here for many years. More