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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
782 Reviews
Call Service Center (866) 696-5510

782 Reviews of Heritage Honda Parkville - Service Center

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December 20, 2021

The service team fixes my vehicle quickly and did an amazingly job! Well done to Ed and the entire team. More

by Chris.vanhorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Giller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Gibson
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December 20, 2021

Erin Loeber is one of the nicest service person that I have dealt with. She is professional, knowledgeable, kind-hearted and patience. I had an appointment with another service representative but an emerg More

by Honda Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Loeber
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December 19, 2021

Had to to the Service Dept too get an extra key made. Robert was quick to help out. Done in 25 minutes. More

by ljudy850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Report | Print
December 17, 2021

Great visit, clean facility, friendly staff, used the shuttle service which was prompt. Everything fully explained. Would come back. More

by e37gold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
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December 17, 2021

Both the area where I bought my Honda and the Service Center are outstanding! This time I was not yet due for my oil change but since I will be going out of town over the holidays I wanted everything ch More

by carolmetzbower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Gibson
Report | Print
December 15, 2021

The service person was very courteous. However, it was very difficult to get someone on the phone. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2021 -

Heritage Honda Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again! Take care!

December 15, 2021

Took my car in for issues with the cooling system and they said there's nothing wrong with the car, but that my aftermarket air intake somehow affected the cooling, so they didn't fix it. Also when I wen More

by Ben Dover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Wiggington
Report | Print
Dec 28, 2021 -

Heritage Honda Parkville responded

Hi Ben. Thank you for taking the time to review Heritage Honda Parkville. Our goal is to meet then exceed your expectations and we are disappointed this did not occur. We sincerely apologize for the issues you experienced with our Service Department and any resulting inconvenience. This is certainly not our way of doing business, as we take great pride in providing all customers with honest, reliable and transparent service. Our General Manager, Mitch Giller, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Mitch directly at mgiller@mileone.com or 410.663.7273 to allow us the opportunity to further discuss the situation and rectify our missteps. Again, thank you for your time and we hope to hear from you soon.

December 14, 2021

Great dealer experience as always. Easy to schedule, clean facility and always upfront communication with the service advisors. More

by Chauter0714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in service
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Dec 15, 2021 -

Heritage Honda Parkville responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

December 12, 2021

It was not going well then the service manager took charge and all is s good now. More

by sheila3m83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2021 -

Heritage Honda Parkville responded

Hi Sheila, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 10, 2021

My visit to Honda Heritage Parkville was spectacular as every other visit. Major mechanical work was performed to the excellence I expect from Honda of Parkville. More

by AD88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Report | Print
Dec 10, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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