Back

Heritage Honda Parkville - Service Center

Baltimore, MD

4.5
791 Reviews

791 Reviews of Heritage Honda Parkville - Service Center

Sort by
May 13, 2021

The service provided was excellent. The advisor was pleasant and communicated the other services that need to be completed. The service advisor exceeded our needs. More

by Erika
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ro
May 14, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 13, 2021

They chipped my tire and wheel and won’t do nothing about it. They are saying they are not at fault but my tire and wheel was not like that because I just got a new one put on. I have the receipts for them b More

by Dana.carter25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Berman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Maurath
May 17, 2021 -

Heritage Honda Parkville responded

Hi Dana. At Heritage Honda Parkville, we work hard to provide all customers with transparent, honest and reliable service. We are disappointed to hear of your less than positive experience, as this is not our way of doing business at any of our Heritage stores. Thank you for taking the time to speak with our General Manager, Mitch Giller, as he addressed your concerns and scheduled an additional Service appointment to make the necessary repairs to your vehicle. As discussed, should you have any additional questions or future vehicle needs, you may contact Mitch directly at 410.663.7273 or mgiller@mileone.com. Thank you again for your time.

May 08, 2021

5 Honda’s later. Polite, professional and great service. Location is also a plus. The Parkville location is always neat and presentable. I’ll be back More

by the1tbone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
May 09, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 07, 2021

Very prompt and courteous service. Took care of all the issues I wanted addressed and everything was completed in a timely fashion. Very easy checkout. More

by t2tango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
May 08, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 05, 2021

Great experience once again! Gary and Mark are extremely helpful. I have referred many people to Gary. Everyone has been happy with their purchase. I am on my 4th car with Gary! More

by Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Sowder
May 06, 2021 -

Heritage Honda Parkville responded

Hi Craig, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Parkville!

May 01, 2021

heritage has very satisfactorily done three recall services on my honda fit. the customer service reps were courteous and explained the problem and solution each time. More

by herbmerrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rob koski, Edward Jones
May 02, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 30, 2021

Heritage Honda by far has exceeded all my expectations! Robert, is very attentive to my vehicle’s needs and cares that my maintenance is done well. I appreciate being able to be dropped off More

by ma.rion.boyd.ii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
May 02, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2021

Really responsive and communicated well Now I am adding a few words just so I could submit the review. I really enjoyed working with the service manager More

by Bbruneau1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Apr 30, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2021

The sales dept. does a great job but your service dept. sucks after dealing Bills nasty unprofesstional attitude I hope I never have to come back even though Mr. Steven Berman was very apologetic and showe More

by jesus4usfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Maurath
Apr 30, 2021 -

Heritage Honda Parkville responded

When you work with Heritage Honda Parkville, you should feel welcome and important; we sincerely apologize if you felt you were not treated that way. We work hard to provide all customers with exceptional service and a positive experience, and we would appreciate the opportunity to address your concerns. Our Service Director, Steve Berman, has attempted to contact you, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Steve directly at 410.663.7155 or sberman@mileone.com. We look forward to speaking with you soon.

April 28, 2021

Made sure a problem I had with my car was addressed and will be followed up on. Very accommodating. Always very pleasant to work with More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Apr 29, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

...
17
...