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Heritage Honda Parkville - Service Center
Baltimore, MD
791 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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791 Reviews of Heritage Honda Parkville - Service Center
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July 29, 2021
I had an early morning appointment and I never received a call before, during or after service. Furthermore, I did not receive any call throughout the day regarding my vehicle, did not get a return phone cal call before, during or after service. Furthermore, I did not receive any call throughout the day regarding my vehicle, did not get a return phone call back when I would leave messages and no one would answer the phone when I called. Upon arrival, the tech was very rude and in his words was trying to “charm” me to make the situation better. The entire service was unprofessional. I would not recommend this dealership. More
by anonymous
Employees Worked With
July 29, 2021
Work on car was good. It takes a long time to pick up your car because the advisors are so busy. Should go back to picking up at cashier's window. your car because the advisors are so busy. Should go back to picking up at cashier's window. More
by Keds99
Employees Worked With
Mark Sowder
July 27, 2021
Ed was a huge blessing to us as we had car trouble while traveling. Although it was Friday evening at rush hour, he helped us get the needed repairs, and we were back in the road again before long. Custom traveling. Although it was Friday evening at rush hour, he helped us get the needed repairs, and we were back in the road again before long. Customers are a priority to Ed and Heritage Honda. More
by Grateful
Employees Worked With
Edward Jones
July 24, 2021
Service was performed as requested. great advice, work done in a very timely manner. very courteous and clean facility. Also got great discount on the oil change. Thank you done in a very timely manner. very courteous and clean facility. Also got great discount on the oil change. Thank you More
by 2016 Honda Accord
Employees Worked With
Lady not listed
July 23, 2021
Service was very good and service advisor was excellent. I have been dealing with this dealership for over 15 yrs. much has changed in service and it has been very positive. I have been dealing with this dealership for over 15 yrs. much has changed in service and it has been very positive. More
by Lcamp95020
Employees Worked With
Edward Jones
July 23, 2021
Service Advisor was courteous, knowledgeable, respectful. Always trust heritage honda parkville for all my service needs. Good dealership. Excellent quality Service as always..way to go! Always trust heritage honda parkville for all my service needs. Good dealership. Excellent quality Service as always..way to go! More
by Rsanandin
Employees Worked With
Robert Wiggington
July 22, 2021
Service was provided quickly and my wait was over much faster than expected! The waiting area was clean and comfortable...enjoyed bottle of water and watched tv. faster than expected! The waiting area was clean and comfortable...enjoyed bottle of water and watched tv. More
by Ms. White
July 19, 2021
The Honda service center has always provided great customer service. Staff are friendly, informative, and trustworthy. Dora Norman was a pleasure to work with on my most recent visit. customer service. Staff are friendly, informative, and trustworthy. Dora Norman was a pleasure to work with on my most recent visit. More
by rmfromm
Employees Worked With
Dora Norman
July 17, 2021
I am grateful to come here at Parkville Honda because they truly do a great job servicing my car and makes me feel good driving my CRV safely . Bill has excellent customer service . Friendly and knows hi they truly do a great job servicing my car and makes me feel good driving my CRV safely . Bill has excellent customer service . Friendly and knows his job well ! More
by Maria Contreras
Employees Worked With
Bill Maurath
