Heritage Honda Parkville - Service Center

Took my car for repairs. I requested a shuttle service with my service advisor Christina. I was told that the shuttle person would come to the waiting area to get the passe I requested a shuttle service with my service advisor Christina. I was told that the shuttle person would come to the waiting area to get the passengers. I had to speak to the advisor because it had been almost 2 hours since I requested the service. She told me she would see if another driver was available, I went back to the waiting area too because she didn't come to get me. Once again I spoke with Ms. Christina and she told me that the shuttle was going to be back in 10 minutes. The shuttle came back 20 minutes later. I told Ms. Christina that I needed a shuttle service when my car was ready. She told me she was going to arrange it. The next morning I had to call back because she didn't call me to let me know when I was going to be picked up. She told me that the shuttle was going to be back to the dealer in 10 minutes and that I was going to get a call when he was on the way to pick me up. Well, the shuttle guy called when he was in front of my house. I'm grateful for the shuttle service but I think is very disrespectful to be misleading. Also, the time that it took to get a shuttle to get me back to my destination is unacceptable. The key to avoiding this situation is to be truthful. More

This ia a very reliable dealership. The associates are very helpful and friendly. I’m satisfied with my new car. The associates are very helpful and friendly. I’m satisfied with my new car. More

My family's experience with Heritage Honda has been outstanding, having purchased four cars from them. They have consistently provided excellent sales and service, with Steve Berman, the Service Manage outstanding, having purchased four cars from them. They have consistently provided excellent sales and service, with Steve Berman, the Service Manager and his staff, resolving any repair concerns promptly and satisfactorily. Definitely 🌟🌟🌟🌟🌟 service. More

My vehicle was serviced at this location and it was an amazing experience. Francis went above and beyond to address my concerns thoroughly. He made my experience worth while. amazing experience. Francis went above and beyond to address my concerns thoroughly. He made my experience worth while. More

Lauren was my service advisor. Awesome service. Thanks Lauren !!!!!! I will definitely be back !!!! For sure. Awesome service. Thanks Lauren !!!!!! I will definitely be back !!!! For sure. More

Heritage puts the customer first and excels at providing what seems a lost art these days...customer service. I have been coming here for years and have had only positive experiences. Quality work, respect, what seems a lost art these days...customer service. I have been coming here for years and have had only positive experiences. Quality work, respect, courtesy, thorough explanations, timely and expedient repairs. More

I have always had a great experience at this dealership! The reason why I continue to use Heritage for all of my service needs, is due to my experience with an EXCELLENT Service Advisor, Mr. Ed Jones!! His The reason why I continue to use Heritage for all of my service needs, is due to my experience with an EXCELLENT Service Advisor, Mr. Ed Jones!! His knowledge and genuine personal manner is so appreciated and important to me! He truly cares for his customers and their needs! More

I have been dealing with this dealership for years and Edward Jones demonstrates great customer service .He is responsive and always willing to assist in finding solutions to problems incurred Edward Jones demonstrates great customer service .He is responsive and always willing to assist in finding solutions to problems incurred More

I own a 2018 Honda Fit with a service appointment for the Fuel Pump recall that was written by Lauren Leonard. I was 100 % + satisfied with the customer service provided by Lauren. Lauren not only sch the Fuel Pump recall that was written by Lauren Leonard. I was 100 % + satisfied with the customer service provided by Lauren. Lauren not only scheduled the appointment, but also took the time to make sure the part was ordered and would be in stock when the work was to be done. Lauren explained the need for a recommended a brake fluid flush which was also done at this time. Lauren was very customer service oriented and knowledgeable.of the service work being performed and could explain it so a non mechanic would understand. A job well done by Lauren! Thank you Steve Gibson More

Francis Green was a phenomenal service advisor. His expertise and customer service is unmatched. He was extremely helpful and kept me informed throughout my service provided. I highly recommend Hon His expertise and customer service is unmatched. He was extremely helpful and kept me informed throughout my service provided. I highly recommend Honda Parkville and will continue to have my maintenance needs addressed here. More