Heritage Honda Parkville

We are very grateful to have had Bill Gretes help us with the decision to trade our 2007 Honda Accord for the 2011 Accord. We never felt pressured in our decision during the over 2 hours spent in our test dr the decision to trade our 2007 Honda Accord for the 2011 Accord. We never felt pressured in our decision during the over 2 hours spent in our test drives of 2 different models. He explained the features of each vehicle very well and answered our many questions. At our request we were provided with the selling price, financing options, and incentive programs available at the time of purchase. We have purchased several cars over the years from this dealership and this our second from Mr. Gretes. We continue to believe this to be the best Honda dealership in the Baltimore metro area and will be asking Bill Gretes to help us with our next Honda purchase. More

I had been searching for a vehice for about 7 months and was rather tired and frustrated with the entire process. However, I found the staff at Heritage Honda Parkville to be friendly, down to earth, and HO was rather tired and frustrated with the entire process. However, I found the staff at Heritage Honda Parkville to be friendly, down to earth, and HONEST! Hal Neat received my initial inquiries and gave me a nice overview of my options. He did this in a way that was both understandable and kind. Rob Jones followed up by allowing me to test drive three different vehicles in the same day on different types of roads (city and highway). I could tell that customer satisfaction was his primary goal. I was amazed by his amount of patience and respect towards me as a customer. Sadly, I have not always found this type of treatment to be the norm. He really seemed to care about getting me the right vehicle that would be the best fit for my needs. Jared walked me through the financing portion clearly and also had a great attitude. Overall, the experience here was wonderful. The staff are real people, who care about helping customers get the vehicle that is right for their needs. More

This is the first time I've ever felt compelled to rate a dealership. I dealt with several dealerships to find an Odyssey. Dan was the first to respond to my request online. He was also the only one to do dealership. I dealt with several dealerships to find an Odyssey. Dan was the first to respond to my request online. He was also the only one to do research to find the right color, he did a lot of work that the other dealerships did not want to do. This was the best car buying experience I've ever had. Everyone at the dealership was so professional, honest and eager to meet our needs. Even better, the price of the car was the "one to beat" when comparing other dealers pricing. Thank you for everything!! I will reccommend dealership to friends and family. More

Everyone at Mile One Heritage Honda of Parkville were awesome! They were very friendly and listened to my needs to help me pick out a vehicle that was going to accomodate me. They were not pressuring, awesome! They were very friendly and listened to my needs to help me pick out a vehicle that was going to accomodate me. They were not pressuring, they explained the pros and cons of the various options so that we could make an educated decision. All of the staff were very professional and I could tell that they had my best interest at heart not just the sale. This is my second vehicle from them and I always recommend to my friends looking for a Honda that it is worth the trip up to Parkville for it. Their service department is awesome as well, I have brought my other vehicle up several times. The service people get to know you and always welcome you back. Overall great great people to deal with. More

My recent new car purchasing experience at this dealership was excellent and I highly recommend the dealership to others. I researched price ranges for the vehicle online before visiting the dealer dealership was excellent and I highly recommend the dealership to others. I researched price ranges for the vehicle online before visiting the dealership. The price offered at the dealership was extremely competitive and very reasonable. The sales manager was courteous and it was a straight forward, no haggle experience unlike some of the experiences which I have had with other dealerships in the past. The salesman was no pressure, very knowledgeable and helpful. He spent over a hour with me going over the features and controls of the vehicle before I left with it. Similarly, my experience with the finance department went quickly and smoothly. The paperwork was promptly prepared and processed and options such as extended warranties were conveyed in an informative yet low key, nonpressuring manner. I have been purchasing new cars for many years and found my recent purchasing experience at this dealership to be the best that I have ever had. More

Outstanding Experience even for the most distinctive and picky customer! Gary and his team were helpful, knowledgeable and most of all very accomodating.One of the best experiences I have had purchasing or picky customer! Gary and his team were helpful, knowledgeable and most of all very accomodating.One of the best experiences I have had purchasing or leasing a vehicle. I trust the service department will live up to these standards as well. Highly recommended! DCovahey More

Jim Procheska was great - knowledgeable, not a bit pushy, and patient. After searching the internet for pricing, reading up on ratings and features of new cars, and checking the Heritage Honda of Parkville and patient. After searching the internet for pricing, reading up on ratings and features of new cars, and checking the Heritage Honda of Parkville website, buying a car started to come together. At first I was thinking about a Honda Civic but also planned to check out other brands and other dealerships. However, after test driving a 2011 Honda Civic and discussing its features, I knew I wanted a Honda. I asked Jim if they had any 2009's on the lot that I might also like and the next time I came in, Jim not only had the 2011 warming up, but right next to it was a 2009 (Certified Used) warming up. The cars looked alike...same color, same options. The 2009 was in great condition, the price was right, and the warranties carried over - so I bought the 2009. I LOVE it. It's fun to drive. It looks great. It fits me perfectly. I would certainly recommend Jim Procheska if you are looking for your next car. More

Went into the dealer Friday night with intention of test-driving Pilot. Had a previous experience with service department for our Civic even though we purchased that from another dealer. Heritage is ri test-driving Pilot. Had a previous experience with service department for our Civic even though we purchased that from another dealer. Heritage is right up the street from us. Ken and Sales Manager Jim were exceptionally friendly, accomodating and professional. I came back Saturday morning and was driving me new Pilot off the lot by 1:00 that very afternoon. Kudos also to Mike in Financing! More

This is the first new car we have ever purchased (always bought used). Jim was extremely knowledgeable about the product (Honda Odyssey Touring Elite) and gave us a fair price. The whole experience from t bought used). Jim was extremely knowledgeable about the product (Honda Odyssey Touring Elite) and gave us a fair price. The whole experience from test drives to financing was handled very professionally. We believe we received a high quality product at a very reasonable price and would recommend Jim and this dealership. More

We needed a new car for my husband's commute to work - something good on gas. We went to Heritage (since we bought our last car there) to look at the Fit. Mike helped us and he was great - very helpful, something good on gas. We went to Heritage (since we bought our last car there) to look at the Fit. Mike helped us and he was great - very helpful, very friendly, explained all the features of the vehicle and took the time to walk to the lot looking for a 2010 in the color we wanted. He was also very patient with us and undertanding during the paperwork process. We will definitely go back to Heritage when we need our next vehicle. More