Heritage Honda Parkville

This is the third car we bought from Mok Bsaiso. We really appreciate his laid back, no pressure approach and his honesty. He makes us feel like he is looking out for our best interest. We will continu really appreciate his laid back, no pressure approach and his honesty. He makes us feel like he is looking out for our best interest. We will continue to deal with him when it's time for the next vehicle! More

I was shopping for used Honda Fit, and cars.com showed that Heritage Honda had four to choose from, all Honda Certified. I researched prices on the internet, and I went there yesterday to test-drive one that Heritage Honda had four to choose from, all Honda Certified. I researched prices on the internet, and I went there yesterday to test-drive one that had all the features that I wanted. The salesman, Glenn, was a pleasure to work with, no pressure tactics at all. He made one short trip to the manager and came back with a much better price, and he encouraged me to take the car to my own mechanic for a pre-purchase inspection, which I did today. I drove it home this afternoon. I got a great car at a great price with no stress at all. More

Meylin was great to work with, she was very honest, fair, and personable. She made buying a car from a dealership how it should be and more enjoyale then usual. Unfortunatly I cannot remeber the name of the and personable. She made buying a car from a dealership how it should be and more enjoyale then usual. Unfortunatly I cannot remeber the name of the manager and finance guy (Mike, Seth, or Scott?) but they were also friendly and helpful. This was a low pressure transaction. There was an issue with the car's window that required a couple extra trips down, but luckily it was covered by the warranty. More

My wife and I weren't quite sure what to expect when we entered Heritage Honda-Parkville at the end of March 2011 to look at CR-Vs, as we didn't have much experience with dealerships and had never before p entered Heritage Honda-Parkville at the end of March 2011 to look at CR-Vs, as we didn't have much experience with dealerships and had never before purchased a brand-new vehicle. We had seen this dealership's internet quote and figured that maybe they would work with us so that we wouldn't have to blow our budget out of whack. Well, NOT TO WORRY! As soon as we arrived, we were introduced to Bill Gretes, an affable, straight-shooting gentleman who is truly a credit to the auto industry (at least, the "auto dealing" section of it, anyway). He took us on a test run of a beautiful black CR-V SE; we were extremely enamored with this vehicle and told Mr. Gretes something along the lines of "we love this car--it does a good job of selling itself!" Mr. Gretes then attentively listened to us as we described our budgetary situation and subsequently worked very hard to attempt to meet our needs while ensuring that it would be a fair deal for his dealership. Although we couldn't collectively come up with a suitable agreement by the end of the day, Mr. Gretes politely let us know that he wished to keep negotiations going, and we felt encouraged as we left the dealership. Unfortunately, Mr. Gretes fell very ill and was unable to report to work for a few days, although he continued negotiating with us over the phone as best he could. Mr. Gretes well understood that we were anxious to make a deal, so he very kindly referred us to one of his associates, Keith Kirn, as he did not wish to hold us up. I thanked Mr. Gretes for being so courteous to us and felt disappointed that we would not be completing the deal with him. Luckily, we found out very quickly that Keith Kirn is a man who is cut from the same cloth as Mr. Gretes: a kind, intelligent professional who treated us with nothing but respect. After some more negotiating with Mr. Kirn and another very funny and professional gentleman whose name I unfortunately can't recall, the CR-V was ours. At any rate, I would highly recommend this dealership to anyone looking to buy a Honda--one of the finest automobile manufacturers in the world. EVERYONE was fantastic, including the secretary and a young man from finance who arranged the payment plan. More

Very much enjoyed buying my Odyssey from Ken Davis. He was friendly without being pushy and I appreciated his soft-spoken manner. The whole process was quick and much easier and easy-going than other car was friendly without being pushy and I appreciated his soft-spoken manner. The whole process was quick and much easier and easy-going than other car-buying experiences....NOT one of those long drawn-out processes that take forever. And to my surprise....I left with a full tank of gas! Highly recommended. More

I was shopping for a more fuel efficient replacement for my Subaru Forrester - which is a fine vehicle but gets lousy fuel economy. I needed a commuter car. I had driven a VW Golf TDI - nice car but unco my Subaru Forrester - which is a fine vehicle but gets lousy fuel economy. I needed a commuter car. I had driven a VW Golf TDI - nice car but uncomfortable to drive - and a Mini - again a nice car, but awfully pricey. I was just about to bite the bullet and buy the Mini - but since I couldn't get a close to the trade I wanted from Mini of Baltimore County and was having a tough time wrapping my head around the bottom line on the Mini - I thought I would go drive a Fit. Yeah - I know - totaly different car - until you compare them side by side and you find that a Fit and Base Mini are remarkably similiar in performance. Ray McLaughlin at Heritage was great. There was CRZ on the lot that I thought looked great - so we drove that and the Fit. The CRZ gets trashed on the Consumer Reports web site - but I think the reviewer doesn't understand Hybrids. The CRZ is great. The CRZ drives and handles well, while getting great gas mileage Heritage gave me a good price on my trade-in. Ray made the deal easy. The F&I guy was good as well. All in a great shopping experience and I am happy to be driving my CRZ! More

I was skeptical about the number of dealers that I met with and very few were willing to help me out of being flipped $5k on a fairly new car (2009 Pathfinder). I even called other Honda dealers in the a with and very few were willing to help me out of being flipped $5k on a fairly new car (2009 Pathfinder). I even called other Honda dealers in the area, and even with a 750+ FICO score (and my own financing), no one seemed very interested in helping me. I knew that I wanted a Pilot, but I didn't think that Honda sales reps had a very good reputation for being helpful as it was. My situation didn't help matters. I took a shot in the dark and called Heritage Honda Parkville to see what they thought of my situation. I couldn't have had better luck. I spoke with Mark Strine, and he not only gave me solutions, but he also provided wonderful advice regarding leasing options that I hardly even considered. I thought leasing was only available on base model vehicles, not realizing that the model I wanted was also available for lease. I got my 2011 Honda Pilot EX-L, and my wife and I couldn't be happier. The staff even took the time to entertain my 1 year old as he crawled all over the dealership while I took care of paperwork. Mark even held our little boy as we were trying to figure out how to install a carseat. I couldn't have asked for better service. I'll be back to Heritage Honda Parkville for sure. Honda has a loyal customer because of the service that I received. More

My experience at Heritage Honda was a very efficient, smooth, and hassle free from the start. I walked in knowing ahead of time what I wanted to pay for a used vehicle and what I wanted for a trade. Gary smooth, and hassle free from the start. I walked in knowing ahead of time what I wanted to pay for a used vehicle and what I wanted for a trade. Gary had no problem working with me to get what I wanted. He was honest, easy going and not trying to pressure me into something I didn't want. I would recommend him to anyone. More

This is the 12th car we've purchased with this dealership and keep coming back because of Bill Gretes. He has us sold 11 of our 12 cars. Honda's are reliable cars and for the past 25 years we have always loo and keep coming back because of Bill Gretes. He has us sold 11 of our 12 cars. Honda's are reliable cars and for the past 25 years we have always looked to these automobiles. Bill ensures that we are getting the best treatment and is attentive to our needs without being pushy or phony. More

My husband and I have bought 3 cars from this dealership. We have a 04 Element, 05 Civic and recently purchased an 11 Accord. We bought are first 2 cars from Seth Bond...he is now the Finance Manager, and We have a 04 Element, 05 Civic and recently purchased an 11 Accord. We bought are first 2 cars from Seth Bond...he is now the Finance Manager, and our Accord was purchased from Mok Bsaiso last month. Both Seth and Mok are exceptionally professional, honest, helpful, friendly and they know their Hondas! That's the main reason we keep coming back to this particular dealership. Whenever I am in for service, they are like "family," always going out of their way to make you feel welcome. Although we live in Timonium, Maryland, we also ALWAYS use this dealership for serving our vehicles...even though the Towson Service Center is much closer to our home. Mark Sowder in Service is also a very exceptional individual. I feel that he is honest and helpful with his suggestions. We have recommended this dealership to several people. In fact my step-daughter and her boyfriend both brought pre-owned Certified vehicles here - a Civic and an Accord within the past two (2) years. I would highly recommend Heritage Honda Parkville to anyone, and when the time does come, I will definitely be buying my next vehicle here! Heritage Honda should be proud to have such exceptional employees such as Seth Bond, Mok Bsaiso and Mark Sowder. More