Heritage Honda Parkville

I dreaded having to buy another car, but Mok Bsaiso made the experience very easy and stress free. But even more importantly, two months after the purchase, he was helpful in resolving small issues with t the experience very easy and stress free. But even more importantly, two months after the purchase, he was helpful in resolving small issues with the XM radio and the wheel locks. I like knowing that a dealership is still committed to good customer service after the deal is final. For that reason alone, I will recommend Heritage Honda Parkville to my friends who are car shopping. More

Our best car buying experience ever. Great communication by email with Dan O'Neil, KEPT THEIR WORD, HONEST, EFFICIENT. Dan O'Neil & Mok Bsaiso were friendly, very competent, very knowledgeable. They worked by email with Dan O'Neil, KEPT THEIR WORD, HONEST, EFFICIENT. Dan O'Neil & Mok Bsaiso were friendly, very competent, very knowledgeable. They worked as a team and got us out in our new Honda with a full tank of gas, in less than 3 hours. Glad we took the time to go the Heritage Honda, even though it is not our closest dealer. More

My experience was great from start to finish. I would reccommend Heritage Honda to my relatives and friends. Our salesman was courteous and answered all of our questions thoroughly. Our auto buying ex reccommend Heritage Honda to my relatives and friends. Our salesman was courteous and answered all of our questions thoroughly. Our auto buying experience was first class in every way. Keep up the great work! More

Heritage Honda of Parkville reacted very quickly to my quote request on the internet. Gary Burlage handled everything extremely friendly and efficiently. He called several times in order to keep me update quote request on the internet. Gary Burlage handled everything extremely friendly and efficiently. He called several times in order to keep me updated and took care of every aspect of the purchase. A great experience! More

My husband and I went with our 22 year son to purchase his first NEW car. As AAA member we had already recieved a low price quarantee quote before going to the dealer. I was pleasently suprised as to how his first NEW car. As AAA member we had already recieved a low price quarantee quote before going to the dealer. I was pleasently suprised as to how much buying a new car has changed since our last NEW car purchased in 1978. Gone was the high pressure to buy and the I know I am getting taken feeling. Instead we walked away with a better deal than expected. Mok Moe Bsaiso, our salesman was wonderful. He made what I thought was going to be as painful as a root canal into a walk in the park. Seeing my son's smilling face sitting in his Honda - PRICELESS! More

We highly recommend this dealer. The staff is friendly and informative without being pushy. We got a wonderful price and an amazing car. The cars are all in excellent condition, and they spent a lot of and informative without being pushy. We got a wonderful price and an amazing car. The cars are all in excellent condition, and they spent a lot of time cleaning the car before we could take it home. Everyone obviously takes pride in their work. More

I ended up not purchasing a car from this Honda dealer, but the pricing and customer service were really great. Gary was informed about the cars he was selling. This is surprisingly not that common. I w but the pricing and customer service were really great. Gary was informed about the cars he was selling. This is surprisingly not that common. I would recommend him and this dealership to anyone looking for a Honda. More

It was a pleasure doing business with Heritage Honda. Mok Bsaiso could not have been more helpful. We were expecting many hours of negotiation and paperwork so were pleasantly surprised when we were in Mok Bsaiso could not have been more helpful. We were expecting many hours of negotiation and paperwork so were pleasantly surprised when we were in and out within two and a half hours. We would definitely recommend Heritage Honda and Mok to anyone. More

In relocating to Baltimore from a city where I didn't have a car, I decided it made sense to buy from a Baltimore dealer; which meant taking Greyhound to Baltimore to pick up the new car. Jimmy checked have a car, I decided it made sense to buy from a Baltimore dealer; which meant taking Greyhound to Baltimore to pick up the new car. Jimmy checked in with me by cell about ten minutes before we arrived in Baltimore; then picked me up at the bus station and took me to Heritage, where my car was in view and ready to go when we pulled into the lot. The car was exactly what I had asked for with no surprises -- even better looking than the on-line pics! I had about an hour and a half of time available before I needed to drive away in the new car and get to an appointment with my real estate broker (otherwise I might end up sleeping in the car!). Seth was very efficient yet thorough in his explanation of gap insurance coverage and other considerations that went along with the financing. This was a lot to cover in a short time, but he still managed to make recommendations for where a 30-something might want to hang out in Baltimore... and also made some really helpful comments about my new employer, which until then I had not had any candid comments on from anyone in the community. It was evident that these guys were well-supported by others on the team, too. Right down to the young guy, whose name I never knew, who in NASCAR pit crew fashion, made sure I had a plate on the back while I shook hands with Jimmy and sped away. About 45 seconds later, as I was merging into traffic on I-695, I realized I had no idea if I had any fuel to get to my next appointment (or even the next exit, for that matter!)... it took about 1/2 mile further to figure out the gauge was reading full instead of empty (so full, in fact, I couldn't tell if I was seeing the end of the marker or the background of the gauge). This made a great impression! So I'm off and running, and really appreciate the help from these guys! As for price, the quote was much better than I expected, for exactly the features I wanted in the car. Good deal! More

I started by researching car on internet. Once I found what I wanted, I put in a request to two different dealerships for an internet price. Hal Neat at Heritage provided the complete price, nothing hidd what I wanted, I put in a request to two different dealerships for an internet price. Hal Neat at Heritage provided the complete price, nothing hidden - very upfront and honest. Another dealership in Falston would NOT provide a bottom line price, no matter how many times I asked. It was all a game to them. Games don't sell cars. Once I came to Heritage and spoke with Hal - he put me in touch with Keith Kirn who was gracious enough to allow me to change my mind, argue price, change my mind again and he was never less than completely professional and friendly and patient! To top it off - I changed my mind AGAIN the day I was to pick up the car, and Hal and Keith cared for getting me everything I needed to put me in the car that I wanted. Additionally Keith was very thorough in showing me the car with a test drive, and a complete review of all working bells and whistles inside and out. Before I left - we reviewed highlights in the manual and I feel completely confident about the car I purchased. I am absolutely thrilled with what I thought was going to be a long and back-and-forth experience and it wasn't anything other than pleasant - and I am in the car I want, at a price that I consider reasonable. Being a single female - many sales people have attempted to take complete financial advantage of me but never, ever did I get that feeling at Heritage. Again, I couldn't be happier. More