Heritage Honda Parkville

It is no wonder why Ken Davis has been selling cars at Heritage Honda (Parkville) for 14 years. He is really good at it! My boyfriend recommended Ken after a service visit for his Honda civic. During th Heritage Honda (Parkville) for 14 years. He is really good at it! My boyfriend recommended Ken after a service visit for his Honda civic. During the wait, in the high table/chair area, he observed how Ken interacted with prospective customers and with his fellow co-workers. He seemed like a "good guy" according to my boyfriend. He acquired a business card from Ken, knowing we'd be in the market for a new Honda in the near future. So the time came, we needed a vehicle. Our research was done and we stopped by to see Ken. We wanted to see what a large Honda dealer could offer. They did not disappoint, lots of options, even so close to the end of the year! We knew exactly what we wanted. Ken listened to our needs and told us what was available. He was engaging, likeable, enthusiastic, sincere and honest. When it came down to talking numbers, I feel, it was in our favor. We had gone on-line prior to that visit, to get an internet price quote and selected Heritage as one our dealers. Heritage honored their quoted internet price. They also offered us an awesome trade-in value for an older VW-Passat. We were pleasantly surprised. In addition, Honda offered terrific financing options that we took advantage of, way better than our credit union! On a personal level, Ken shared some stories about his children and wife. We swapped stories about good eating joints & pet/vet clinics in the Mt. Washington area. It was a pleasant experience. Also, Mike Kopper (financing) was professional and knowledgeable. Learning of his mechanical background makes him an excellent person for that position. I feel fully-covered, adding a few of the options available, including GAP coverage. After the sale, Ken took time to thoroughly show me the vehicle, since I will be driving it primarily. He got in the CR-V with me and went over the details of the dash. He taught me how to fold the back seats; he helped me with tricks of the seat belts and showed me the extras regarding the wheels, including the special unlocking tool. He was really helpful and that was really nice of him. Buying a car is a very BIG purchase, one that I even prayed about! I feel that we were in good hands, throughout the entire process. I intend to share our positive experience with others. Overall, I am a VERY SATISFIED customer and I thank you for making it easier on me, as a consumer. I know my boyfriend will be back to see Ken when he needs to replace his Honda civic. We are now an official Honda family and proud! More

Both the salesman (Ned Myers) and the Finance Manager (Mike Kopper) were very helpful. Ned did a great job selling the vehicle to us as-well-as keeping us informed of the vehicle status during assembl (Mike Kopper) were very helpful. Ned did a great job selling the vehicle to us as-well-as keeping us informed of the vehicle status during assembly (8 week wait).......the wait was a letdown, but we survived with Ned's help. While delivering the vehicle, Ned was extremely helpful in explaining the operation of the vehicle and preparing the vehicle for removal. During the financial paperwork, Mike answered every question we had relative to warranties and financing. This is my second vechicle purchase from Heritage Honda. All-in-all a good experience was had at Heritage Honda. Hould you have questions please do not hesitate to call me at 410-477-2193 More

I was looking at Toyota Matrix, Toyota RAV4, Honda CR-V, and Honda Fit as possible new cars. My previous car was totaled and, since Heritage Honda was near the body shop, I stopped there to look at the Fit and Honda Fit as possible new cars. My previous car was totaled and, since Heritage Honda was near the body shop, I stopped there to look at the Fit and CR-V. Rob Jones helped me on that visit. I also used two car buying services: one an online company and the other through my insurance company. Heritage was recommended by both services and, although Rob was not the Internet sales contact person, I was able to keep working with him since he was already helping me. Rob outshone all of the other Honda dealer's sales reps with his customer service. He was professional, friendly, and very helpful getting me information about the vehicles, their availability, and a good rate for a loan. When I decided to buy the Toyota RAV4 I actually felt bad about not buying the car from him. If we decide to purchase a Honda when my wife's car needs to be replaced we will definitely go to this dealership ask for Rob Jones to help us. More

The team at Heritage Parkville was great especially Dan Oneil and Jim Procheska. They gave me a lot of information about the car and really listened to my needs. They tracked down the color and interior th Oneil and Jim Procheska. They gave me a lot of information about the car and really listened to my needs. They tracked down the color and interior that I wanted from another dealship as they did not have the one I wanted on their lot. More

Great, Fast Transaction. We were able to negotiate a deal virtually and then when we came in everything was ready to go. Thanks for the wonderful service!!! virtually and then when we came in everything was ready to go. Thanks for the wonderful service!!! More

I will just say that I have been to many car dealers in the past. I have had A LOT of bad experiences. Most of the time, it was the disconnect between the salesman and the financing office and how the nu the past. I have had A LOT of bad experiences. Most of the time, it was the disconnect between the salesman and the financing office and how the numbers always change. Dan promised me that would not happen this time, and of course, I was skeptical. However, let me just say, that I was dead wrong. This place was legit as they come. Dan was upfront & very personable from the moment we began dealing with him. He promised there would not be any games with numbers, and sure enough, there wasn't. They made the experience great & my wife and I appreciated that. Very easy to work with & very good people More

This is my second car purchase from Mile One and I have to say, each time has been an incredible buying experience! Mok and Mary are a great sales team and I will definitely be back to purchase my third ve to say, each time has been an incredible buying experience! Mok and Mary are a great sales team and I will definitely be back to purchase my third vehicle with them when the time is right! Thanks to everyone at Heritage Honda in Parkville for a great car-buying experience! More

Heritage Honda Customer Complaint I am writing this Heritage Honda Customer Complaint I am writing this letter to express my disappointment and concerns with how Heritage Honda treats its customers. Heritage Honda Customer Complaint I am writing this letter to express my disappointment and concerns with how Heritage Honda treats its customers. My Name is Heather and I have been a customer of Heritage Honda for 8 years along with my husband. We have purchased two vehicles from Heritage. These two vehicles along with two additional Honda cars we have owned have had routine maintenance performed at Heritage over the past 8 years. However, I have never been treated with such a lack of respect and professionalism from any company I have ever dealt with then from Heritage Honda on my recent trip for a routine oil change on September 9, 2011. Service advisor Mr. Adam Araujo confronted me upon arrival. I informed Adam that I wanted an oil change and I wanted to use my Heritage Honda Rewards Punch Card for the free oil change that was due. The rules of the oil change punch card are simple. Every time an oil change was paid for, one punch was placed on the card. Once a certain number of oil changes (or punches) were complete, a free oil change was awarded. I asked if this oil change included a multipoint inspection, he said yes. I could sense Adam did not want to honor this free oil change. Adam recorded the VIN and took my key. Adam then inspected the car and started making random claims of additional services my car “required”. He briefly glanced at the tire treads and said I needed a tire rotation because they were pretty worn down. He appeared to be mentally unstable and very confrontational all of a sudden. I mentioned that I was only here for the oil change and multipoint inspection at this time. He said “take your car back to where you bought your tires and have them rotate them.” He also said I needed an alignment. He stated “your car is probably shaking while you’re driving.” Adam became extremely argumentative and I calmly told him it doesn’t shake and steers just fine. This hostility he had toward me was completely unnecessary and unwarranted. We then walked over to his desk. He then accessed my vehicles prior maintenance history at Heritage on their internal database system. He noticed all of the recommend maintenance tasks from my last visit. He mentioned all of the prior tasks that I should have completed. He also stated several maintenance tasks I should have completed due to the amount of miles on my car. I’m fully aware of Honda’s routine maintenance inspections that are recommended. He asked if I had the prior list of recommended tasks completed. I told him my husband takes care of all car maintenance issues. I told him that my husband took the car somewhere to have several items completed, but I didn’t know what tasks my husband had all completed at this time. Adam then asked, “Where did your husband take the car because he didn’t get it done here?” I told him one of the places I know my husband has gone for services in the past. He then said very loudly and rudely “What, aren’t we good enough?” I was surprised by this horrific and unprofessional outburst towards me and probably other Heritage customers. He then stated “I don’t know if I can give you a free oil change.” Then he said, “I don’t know how you even could have gotten this.” All the time acting very harsh and defensive to the point of making me feel extremely uncomfortable with his lack of professionalism. He continued to state that with this particular vehicle I haven’t been at Heritage enough times to earn this. I told him this is due to the fact that my husband and I have earned this punch card free oil change with several other vehicles that we have brought to Heritage over the past 8 years. I told him we recently sold an old vehicle and that I only took that car to Heritage for all general maintenance. He did not want to listen to me and was very argumentative. He said he couldn’t prove this because he didn’t have the VIN of my old vehicle and couldn’t access any records except for my current vehicle. He then said, “If I give you the free oil change, and they don’t think that you earned it, then I will have to pay for it out of my pocket. And I don’t want to pay for your oil change.” He put the paperwork together and told me to sign the bottom of the papers. I then asked, “Will I get a free oil change?” He said, “Well, I don’t know yet.” I told him I was not going to sign the paperwork if I wasn’t getting the free oil change. I told him I will go someplace else otherwise because I spent a lot of money at Heritage on previous oil changes, buying 2 cars there, and I earned the free oil change. He then said he had to talk to his manager. He then left for several minutes while I waited. He came back and stated “you can have your free oil change, but even she doesn’t know how you got it.” Referring to my free oil change. He stated this very aggressively with no respect for me. I told him how upset I was with this issue because of all the previous visits to Heritage for several different vehicles and the fact they were looking at only the current vehicle. With a very agitated and aggressive attitude he then said, “you got your free oil change, you should be happy now.” I told him this wasn’t the point, the point is that I earned this because of all the other vehicles I have brought here and he shouldn’t be going off of one VIN. He then stared at me and didn’t say anything for an extended period of time as if trying to belittle me. I then said, “well, I guess I’ll go wait in the lobby now.” He had no response. While I was waiting in the lobby for my oil change I called my husband to discuss my very unpleasant experience. I wanted to discuss my car’s maintenance history tasked completed and what Adam said needed to be completed. My husband is a mechanical engineer with automotive repair experience. One of items Adam mention was the requirement for a tire rotation and alignment. My husband said our tires had plenty of tread life remaining, and the wear patterns were OK due to a recent tire rotation. He also said there was no need for an alignment since the car steered perfectly straight on lever terrain. This proved Adam was making up unnecessary repairs needed. This was later confirmed by Honda’s technicians on their service paperwork. After about an hour, Adam called my name to pick up my car. He then quickly stated everything looked good. He then mentioned that the tires were in good shape. He put my key on my key ring and that was the end of my horrible Heritage Honda visit. I never thought I would be treated so poorly by anyone or any company. For a representative of Heritage Honda to disrespect and belittle me this way was very disappointing. I have never been treated so poorly before by anyone, ever. I don’t know why Mr. Adam Araujo was so unprofessional. I wonder if he treats all of his customers at Heritage Honda with this lack of professionalism. It concerns me even more that a company like Heritage Honda would hire a person like this. This position is the first encounter a prospective customer has with the service department. This is the “face” of the company for customer service. I would imagine that Heritage would want their best employees to be in this position. Unfortunately this isn’t the case. I have been treated better by the technicians than how Adam treated me. Heritage Honda has done a great disservice in having Adam as the “face” of their service department. I am so displeased with this experience, that my husband and I will no longer take any vehicles to Heritage Honda for service. My husband and I will no longer purchase any vehicles from Heritage Honda either. We have also been alerting friends and family that have gone to Heritage Honda in the past, to go elsewhere due to this experience. A company’s reputation is everything. We will find another automotive repair shop and dealership that pledges to serve its customers with respect and professionalism. We are done dealing with such an unprofessional and disrespectful company. Heather Baltimore, MD More

Myelin was very friendly and knowledgeable. I felt an immediate rapport with her. She looked up, on a print out, the car I was looking for. She found one and I said I was interested in seeing it. We w immediate rapport with her. She looked up, on a print out, the car I was looking for. She found one and I said I was interested in seeing it. We went straight to that car and it was the one I purchased. A previous Honda dealer had me walking all over their lot looking at car after car I was not interested in, in the rain! Anyway, she knew what I could spend, spoke with the manager and came back with an acceptable price for me. Mike really "knows his stuff" and was able to explain everything to me in easily understood terms. He was also very friendly and knowledgeable. They were both a delight to work with. More