Heritage Honda Parkville

Excellent service during our sales process -- we walked in knowing what we wanted, and the sales team was great about making sure we left satisfied -- in our new Odyssey! No pressure. And the kid play ro in knowing what we wanted, and the sales team was great about making sure we left satisfied -- in our new Odyssey! No pressure. And the kid play room was very helpful to keep our little ones occupied while we completed the deal and paperwork. More

We purchased an Odyssy Ex-L 2010 "demo" car which had approximately 5600 miles on it. Don and Jim went out of their way to answer our questions. All the necessary paperwork was done efficiently. We we approximately 5600 miles on it. Don and Jim went out of their way to answer our questions. All the necessary paperwork was done efficiently. We were able to trade in our old vehicle and drive off the lot the same day. The financing was made easy. I would definitely recommend this dealership to others. I will also return there for any future Hondas I may purchase. More

I had given my Oddessy 07 for service. At the given time of delivery, when I went to pick-up my Oddessy it was not ready and I was asked to back again. He did not have the decency of given a call and inform of delivery, when I went to pick-up my Oddessy it was not ready and I was asked to back again. He did not have the decency of given a call and informing me about the delay. Second time before going to pick up my vehicle I called the dealership twice, once I even left a message asking them call back about the status, I didn't get a call. On going to dealership, my vehicle was ready for pick-up. I told Mark that I had called 2 hrs back to inquire about the status of my vehicle and informed him that I had even left a message but nobody called back for 2 hours, his reply was they are very busy and they get around 500 messages in those 2 hours and not able to call back. The attitute and the manner in which I got the reply it seemed that he doesn't even care to hear what I was trying to tell him. More

Ths is our 3rd purchase thru Heritage Honda and everyone was great - Dan O'Neil, Mok Basio, Eric Dykman, Seth Bond. They made the process, including the turn in of our old vehicles, as simple as possible, was great - Dan O'Neil, Mok Basio, Eric Dykman, Seth Bond. They made the process, including the turn in of our old vehicles, as simple as possible, everyone showed great appreciation for the fact that we were repeat customers, pricing was good as it can be and I would not hesitate to go back again when the current lease(s) expire. More

My experience with Heritage Honda began a couple of months ago when I went in to look at the Civic, Accord, and CR-V as a possible replacement for my 16 yr old BMW. I was only exploring that day. Even months ago when I went in to look at the Civic, Accord, and CR-V as a possible replacement for my 16 yr old BMW. I was only exploring that day. Even so, Jim Procheska spent alot of time with me,which included answering all my many questions and taking me on 2 test drives!When I decided on the CR-V and became serious about buying I came back several times trying to determine a color for my new car. Everytime the attention I received from Jim was exceptional. He was friendly, professional and extremely patient. By the time I made my decision and bought my car on 6/23 I had spoken to several other employees at Heritage and though they were not my salesman, they were all friendly and helpful. The atmosphere at this dealership is welcoming with no pressure to buy. I would recommend this dealer and certainly Jim Procheska to anyone in the market for a Honda!!!! More

Buying a car can be a stressful experience but Gary did an excellent job of working with me to find the perfect vehicle for my situation. In fact, everyone I met at Heritage Honda was easy to work with. I an excellent job of working with me to find the perfect vehicle for my situation. In fact, everyone I met at Heritage Honda was easy to work with. I would definately recommend Gary to any of my friends or family. More

Mok was able to degotiate alot of my deal over the phone so I didn't have to deal with my 2 kids during a tedious back and forth as most dealerships do. When I came to trade my car for a used car, Mok had so I didn't have to deal with my 2 kids during a tedious back and forth as most dealerships do. When I came to trade my car for a used car, Mok had most of the paperwork ready to go. It was the quickest car purchase I have ever made and the most pleasant! More

Accompaied my wife as she bought a new Accord. It was the single most enjoyable, satisfying car buying experience ever. Based on previous dealings with purchasing a car, this level of caring, empathy and w single most enjoyable, satisfying car buying experience ever. Based on previous dealings with purchasing a car, this level of caring, empathy and warm personable interaction was totally and refreshingly unexpected. Everyone was thoroughly professional mixed with an interaction thar radiated genuine friendliness. Can't say enough superlatives. We'll be back and spreading the word. More

My visit to MileOne Heritage Honda in Parkville, along with my husband, on Monday 6/21, was one of the most pleasant experiences I have ever had. Our Salesman, James went above and beyond seeing that we w with my husband, on Monday 6/21, was one of the most pleasant experiences I have ever had. Our Salesman, James went above and beyond seeing that we were comfortable, informed and well taken care of. He is a fabulous asset, very knowledgeable and personable. Working with Jared on the financing was painless. He explained everything very clearly to where I felt perfectly in good hands with such a large purchase. My husband and I left with my wonderful new Honda and realized we had just experienced the epitomy of gracious hospitality and professionalism you rarely see these days. Thanks to all of you!!! June Levin More

In over 50 years of buying vehicles, my husband and I have never had such a pleasant experience as we recently did while ordering and taking delivery of our new Honda Pilot Touring. We had totally posit have never had such a pleasant experience as we recently did while ordering and taking delivery of our new Honda Pilot Touring. We had totally positive interactions from the moment we contacted Hal Neat online to place our order; and throughout the information and paper-processing exchange with Jimmy Procheska, and during our informative discussions with Mike Kopper. Each of them patiently assisted us through the process in a timely and efficient manner. Hal even stood in the rain as long as was necessary to discuss external features, and then he patiently and thoroughly described and demonstrated the Pilot's internal, various bells and whistles, which can certainly leave one feeling overwhelmed. We left the dealership with the knowledge that we had just completed an enviable, major financial transaction with three professional and ethical people who made all the difference in our buying experience. We can highly recommend that prospective buyers deal with Hal, Jimmy and Mike for their future auto needs. More