Heritage Honda Parkville

I purchased a new 2011 Honda CR-V. I could not be more pleased with the buying experience. The two gentlemen made the buying experience a real joy. They answered all my questions and work with ME on my tr pleased with the buying experience. The two gentlemen made the buying experience a real joy. They answered all my questions and work with ME on my trade in. I would not hesitate recommending this dealership to any friend looking for a Honda. More

We were treated very well by everyone we talked to throughout the entire process from the first tentative "Do we want a new car?" through the follow-up call today to see if I had any questions about m throughout the entire process from the first tentative "Do we want a new car?" through the follow-up call today to see if I had any questions about my new car. This is the 3rd car we've purchased from this dealer. We also have all of our cars' servicing done at Heritage Honda (except for tires). Their Service Department is very good and always treats me and my vehicles well. More

i hate buying a new vehicle because i hate car salesman. i could not believe what happenned at mile one heritage. i enjoyed the visit. mr mok was friendly, and did was not pushy. he answered all our questio i could not believe what happenned at mile one heritage. i enjoyed the visit. mr mok was friendly, and did was not pushy. he answered all our questions, gave us info. we settled with ms. lopez and she showed everything. she walked us through. i will reccommend these 2 people to anyone. More

Mr. Mok was very friendly and answered all our questions directly to the point. He was very patient in catering all our questions in order to make sure that we get the right car that suits our need. Our ent directly to the point. He was very patient in catering all our questions in order to make sure that we get the right car that suits our need. Our entire experience with Mileone Heritage Honda was very good. I would definitely recommend Mr. Mok and Mileone Heritage to our friends.Great customer service!! More

My husband needed to replace his old 1996 truck, and wanted to look into a used Ridgeline. One day while on Facebook, he heard from an old buddy, Dan O'Neil from days long gone by. Dan was working at He wanted to look into a used Ridgeline. One day while on Facebook, he heard from an old buddy, Dan O'Neil from days long gone by. Dan was working at Heritage Honda. My husband told him he was looking for a truck. So, when a Ridgeline came on the lot in August, Dan called. and We took a look, but we just weren't ready to buy. Dan kept us in the information loop, checking in to see if we were still mobile, still interested, but no Ridgeline's were coming in. Then, on the 10/23 Dan called to tell us one just came in. We went to look and Dan turned us over to Bill Gretes. (Dan does the Internet sales). The test drive was great, we were really impressed. Bill was fantastic, always focused on what we wanted, what we thought. Over the weekend, we thought about what to do. We wanted the truck, but we're down to one income due to the recession. During the day on Monday, our '96 truck gave me the nudge needed to put aside excuses and take care of the business of reliable transportation. So Monday, we went back. Dan and Bill worked together like buddies. We made a comment to Dan about the one income. He'd anticipated we might want to look at smaller price tags, and had a few other trucks for us, but we wanted the value the Ridgeline had to offer. It was the quickest, most pleasant car purchase experience we had ever been through. After the test drive of a second Ridgeline also on the lot, Bill opened the hood, the tailgate and doors and left us to ourselves. It was beautiful. Once we confirmed we wanted it, the vehicle slipped silently into the shop to be detailed. Bill Gretes highlighted lines on the paperwork for signature, we were briefed on content and papers were efficiently slipped into folders or pouches. I think we were out of there in about 2 hours. More

We walked into Heritage Honda with the intent of turning in our leased Odyssey, and walked out with another Odyssey! It was because the staff at Heritage, led by our salesman Gary Burlage, was a remarkable in our leased Odyssey, and walked out with another Odyssey! It was because the staff at Heritage, led by our salesman Gary Burlage, was a remarkable team, working together to ensure that our experience was postive and profitable. I not only got a great deal on a 2010 Odyssey Touring model, but I learned about the best golf courses in the area, as well as the best restaurants with the most sophisticated wine lists. This is because we have just moved into the Baltimore area, I run a wine company, and the Heritage team took the time to learn about what interests my wife and I. Now,does this sound like a traditional car dealership or the traditional process of buying a car? We've found a great team at Heritage, and we're sticking with them. More

Customer service was good, until I signed the contract. After the contract was signed and sealed, then their true personalities were revealed. I would never recommend this dealership for the following re After the contract was signed and sealed, then their true personalities were revealed. I would never recommend this dealership for the following reasons: After the sales contract was signed, I received a phone call stating they had lost some of important documents, and I needed to fax over another copy. A person misplacing important documents is NOT a good thing. The ultimate problem I had with this dealership was this: My girlfried and I were purchasing the vehicle as co-owners. I traded in a Honda Civic which was soley in my name, so I was told I could not transfer my old tags. I have to get new tags. No big deal. So, I left the dealership thinking everything was great. Three weeks passed, and I had not heard anything about my new tags. So, I called the dealership, and they informed me the paper work wasn't filed correctly, and my new tags were never ordered through the MVA. The salesman, Gary Burlage, did not ensure the paper work had the correct information, so I am having to pay $118 out of my pocket plus time was ticking away on my temp. tags from the dealership. I called the dealership and requested to speak with a manager, so they put Jim Roland on the phone. I expressed to him this was their mistake, and they should eat all or part of the cost. He was not apologetic, and he was extremely rude. I have never had any salesman speak to me in such a manner. It was clear to me he did not care about the problem at hand, because the contract was signed and they had their money. I guess if you have perfect credit you are treated with dignity and respect. If you want a pleasant car buying experience, do not buy from Heritage Honda Parkville. More

I started with Larry Gable and he assited me with excelelnce. Hoever, I could not make up my mind and I returned. Larry was ot there but Don Mays assited me. He showed the additional models,used taht excelelnce. Hoever, I could not make up my mind and I returned. Larry was ot there but Don Mays assited me. He showed the additional models,used taht I was interested in and really to what I was saying. When I decided on a car he advised taht he and Larry would share the commision. They both were patient with me, again I changed my mind and Don Mays suggested taht I look at a new Cr-V two wheel / front wheel drive. If money was not an option I would have bought teh EX model, but the LX is what I needed and in my price range. Had it not been for Don, I would not have bought a car from the dealer when I did. I would have waited. I am very pleased with my experience and with both men taht helped me. Donald Bennett More

I had a great experience purchasing my 2008 Mazda3 hatchback today! Don and Seth were very helpful and pleasant to work with. I will def recommend to friends and family and will be back for my next p hatchback today! Don and Seth were very helpful and pleasant to work with. I will def recommend to friends and family and will be back for my next purchase in a few years! Thanks for walking me through everything. More

Just bought a 2010 Honda Accord EX from Heritage Honda which I absolutely love!!! Chuck Tracy was great to work with and extremely diligent with helping me select the perfect vehicle that suits my lifest which I absolutely love!!! Chuck Tracy was great to work with and extremely diligent with helping me select the perfect vehicle that suits my lifestyle. Seth Bond was extremely knowledgeable in helping me choose the options and find the financing that works well for me and stays within my budget! I have purchased a car before at this dealership and am glad I chose to come back again for my new car. I would definitely recommend buying a car from here for anyone who wishes to get an honest and hassle free experience from a very professional staff! More