Heritage Honda Parkville

My experience at Heritage Honda was pleasant and smooth from start to finish. I knew the car I wanted to buy when I went in but wanted to test drive it. This test driving went very smoothly and served th from start to finish. I knew the car I wanted to buy when I went in but wanted to test drive it. This test driving went very smoothly and served the purpose. I liked very much the salesman assigned to me, Dan Alban; he was ever professional and pleasant. He looked up my email correspondence with the manager from January which I wasn't sure if we would refer to or not. I had an idea of Manufacturer's recommended sale price from the Heritage website so I knew the ballpark of what the car would cost. Dan was very helpful all along the line, answered my questions, explained things, demonstrated aspects of the car, was patient and courteous. On Saturday I put a deposit on the car and on Wednesday I picked up the car. The dealership treated me well throughout and I was able to leave my old car at Heritage for pickup by The Maryland School for the Blind. I highly recommend and commend Heritage Honda, generally, and Daniel Alban, in particular. More

I had a great experience overall. Everyone was plesented. Rob Jones help me with all my needs in pricing the the car. I am enjoying my used car. Rob Jones did a outstanding job and he went over the top. Help Rob Jones help me with all my needs in pricing the the car. I am enjoying my used car. Rob Jones did a outstanding job and he went over the top. Helping me find the car that meet my needs. Great job. More

I found Keith Kirn, Seth Bond and all of the people at Honda Heritage to be a pleasure. They were helpful, informative and I felt as if they put my needs first. I would definitely recommend Honda Herita Honda Heritage to be a pleasure. They were helpful, informative and I felt as if they put my needs first. I would definitely recommend Honda Heritage to any of my friends and plan to continue to do my business there in the future. More

The entire experience at Heritage Honda, was a pleasant one. Very professional staff and management team. They were completely upfront with trade in information, and completed everything as promised. It w one. Very professional staff and management team. They were completely upfront with trade in information, and completed everything as promised. It was very comforting to be treated as a informed customer. At no time during our purchase, did the sales team attempt the switch and bait tactics of the past. Would highly recommend this dealer! More

I just want to thank Mike Gallup, Matt (in parts) and Adam Arajo for the great service they provided on Friday, March 18, 2011. Mike straightened out a dislocated fender and didn't charge me to do so. Ma Adam Arajo for the great service they provided on Friday, March 18, 2011. Mike straightened out a dislocated fender and didn't charge me to do so. Matt helped me identify and order a part in such a friendly and helpful way. And Adam was great in helping me understand the service categories and getting what I needed. You all will definitely keep my business!! More

I saw an advertisement for Heritage Honda Parkville on the internet. After clicking and being offered a gift card for stopping by, we decided to do that. We were just beginning our search for a replacem the internet. After clicking and being offered a gift card for stopping by, we decided to do that. We were just beginning our search for a replacement vehicle and decided to test drive a Honda. We have never owned a Honda. Well, now we do. We never left the dealership, and after being taken care of by Ken Davis, the GM Jim and Seth Bond, our experience was very good. We will recommend them and the dealership to our friends and family! More

My husband and I went car shopping after his car began having a starting problem which a dodge dealership could not correct. My husband saw a Ford Mustang for sale at a reasonable price so we went to see having a starting problem which a dodge dealership could not correct. My husband saw a Ford Mustang for sale at a reasonable price so we went to see it. However, the car was not at the dealership on Saturday as we were told and that we would have to come back, Monday. They called us and said the car was there but when we got there it wasn't. The salesman didn't seem to care about the inconvenience this causing us and told us that we needed a down payment and we had yet to even see the car. To say the least I was irritated and told my husband that we should go to Heritage Honda since I had bought my new Honda Fit there in 2009. We were greeted by Jim and explained what we needed and what we could afford. Jim was honest with us about financing and the way used cars are sold and valued. Our credit is better now than it was two years ago but it is still not where it should be. Jim let us know where we stood and that he and his financing department would do their best to get us what we needed. He did just that. We got an excellent car, a 2008 Honda Accord with a full 7yr/120,000 extended warranty and financing we could afford. He was very courteous and personable. The next car will be another Honda. I would never go back the the first dealership, again. More

We had such a pleasant experience with leasing our Honda Odyssey at Heritage Honda Parkville. Rob Jones was extremely helpful in finding the exact vehicle we wanted. The finance staff was excellent as wel Odyssey at Heritage Honda Parkville. Rob Jones was extremely helpful in finding the exact vehicle we wanted. The finance staff was excellent as well. We will definately be back to do future business with Rob and Heritage. More

Went to this dealership to purchase a 2011 Honda CRV in Dec 2010. The sales person was nice and he showed us the car and took time to drive. We were really impressed. But the good stuff ends there. Firstly Dec 2010. The sales person was nice and he showed us the car and took time to drive. We were really impressed. But the good stuff ends there. Firstly, they tried to sell us a black 2010 CRV telling it was the last and it had a discounted price. When I said I wanted a 2011, they said they would match the price of the other dealer but would add some accessories that would cost me around $400 more. I told them that I don't need the accessories. After a while, I was prepared to buy the accessories. They had some colors (green, white etc.) but they didn't have the color I wanted. We were ready to leave. Then they said manager made an "honest" mistake and the quote they gave was for 2010 model. Seriously? Didn't you say previously that you only have one black 2010 CRV left? LIES!!! They said the other dealer was trying to cheat me by selling a 2010 model as well. I started to see how "honest" they are. I understand they are trying to sell a car, but I wasn't impressed at all. Bad experience. I left the place went to the ODonnell dealer and bought a 2011 model in the color I wanted with no extra junk added. More

To whom it may concern: I had the PLEASURE of buying a To whom it may concern: I had the PLEASURE of buying a new car from Heritage Honda! The team of Eric, Seth and Keith made the buying experience a To whom it may concern: I had the PLEASURE of buying a new car from Heritage Honda! The team of Eric, Seth and Keith made the buying experience a dream come true. After dealing with another Honda dealership in town and being "JERKED" around for 2 weeks. The team at Heritage completed the deal in 24 HOURS! They where honest and customer focused! I would recommmend this dealership to anyone looking to buy a car!! Keith More