Heritage Honda Parkville

Awesome first car buying experience After lots of research I decided to look at a car Heritage Honda in Parkville. I walked in and met Gary, and that's where the journey began. I tested After lots of research I decided to look at a car Heritage Honda in Parkville. I walked in and met Gary, and that's where the journey began. I tested the car I had messaged Jamie a manager there. The drive with Gary was very calm, no pressure, and he answered all my questions. When we went back to his desk we talked about the car, our dogs, and financial planning. Seeing I have never bought a car he explained the entire process in a way I could understand, not just tossing numbers at me. He kept the experience very positive, I decided to go home and think about. But I came back the next day and bought the car. He had the car all ready for me, and was super helpful with going over all the additional paper work. Everyone should go see Gary, especially new times buyers. He was so nice, even called me the next say to make sure I didnt have any additional questions. Also big shout out to Jamie I sent him a thousand emails about various cars, and he always got back to me super quick. He really helped me navigate to find the perfect car for me. The whole process from start to finish for this newbie was such an awesome experience thanks to Gary. Gary is the best, when you go make sure you see him!! More

Phenomenal Mr. Witherspoon was awesome. Although I was not able to trade in my vehicle, he gave great customer service and advice and I will be coming back to hi Mr. Witherspoon was awesome. Although I was not able to trade in my vehicle, he gave great customer service and advice and I will be coming back to him to trade in my vehicle in the near future and referring friends to him. More

I’m a very satisfied customer. I’ve been using Heritage Honda for many years (one Accord, two Civics and now a Fit). I have been impressed with the service I have received and will I’ve been using Heritage Honda for many years (one Accord, two Civics and now a Fit). I have been impressed with the service I have received and will continue to be a customer. More

Thorough excellent service, reasonable price. Mark Sowder, service advisor, got me in quickly for a brake job. The work cost less than another dealership and Franchise, also took care of a airbag Mark Sowder, service advisor, got me in quickly for a brake job. The work cost less than another dealership and Franchise, also took care of a airbag recall others missed. Very cordial. I believe the service guys did extra tweaking because the car (2010 Accord) drove nicer than it has in a while. More

Wait time is ridiculous Went into shop for a simple change of oil and rotate tires. Visit lasted more then 2 hours when people who came in after me had up and left a hour bef Went into shop for a simple change of oil and rotate tires. Visit lasted more then 2 hours when people who came in after me had up and left a hour before I did More

Excellent Customer Service I had the pleasure of getting my car serviced at Honda by Mr. Garrett Powell and his customer service and knowledge was excellent and he was friendly I had the pleasure of getting my car serviced at Honda by Mr. Garrett Powell and his customer service and knowledge was excellent and he was friendly as well. More

Good experience Our experience in getting our new Honda was great as the staff made it easy from selection of our car to finance process, providing information about Our experience in getting our new Honda was great as the staff made it easy from selection of our car to finance process, providing information about the car with confidence. Thank you!! More

Best Time Buying a Car?! We stopped to see some of the Pilots they had listed online. After visiting three other dealerships. As soon as we walked in we were greeted quite w We stopped to see some of the Pilots they had listed online. After visiting three other dealerships. As soon as we walked in we were greeted quite warmly. Joe Nagel was our dealer. And he'll be our dealer for future cars. He worked with us until he found my husband exactly what he was looking for. He went above and beyond to close this sale AND make us happy. The managers were informative AND fair at negotiating the price of the vehicle. There was a bit of a blip with financing but in the end we walked away quite happy when everything was signed. Heritage Honda Parkville, Joe, Jim and others who assisted made buying a car a great experience. They all had a great sense of humor also, much appreciated! Thank you! More

Excellent service I was in the market for a new car due to the death of my current. Lou was very helpful and never over-bearing. He asked if it was okay to contact me f I was in the market for a new car due to the death of my current. Lou was very helpful and never over-bearing. He asked if it was okay to contact me further after our initial visit. When I reached out that I decided to go with Honda, Lou on his personal time called me and then sent me the financing information need to get the process started. He was always on time for our appointments. He even warmed the loaner car up for me when my new vehicle was getting additional features installed. Dustin in finance was also wonderful. Purchasing this car was the last thing I wanted to do so while for most this would be a happy moment I was far from happy. Dustin made it his mission to make cheer me up about my new purchase. He was also fast and efficient. More