Heritage Honda Parkville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,119 reviews
Easiest, most straightforward car buying in the area I wasn't necessarily interested in buying a new car this summer, but my husband stopped by Heritage to replace a flat tire on his Ridgeline and stoppe I wasn't necessarily interested in buying a new car this summer, but my husband stopped by Heritage to replace a flat tire on his Ridgeline and stopped in to ask about pricing and offers on the Honda Accord Hybrid which I was in the market for. Bob Stroud made such a fair offer (taxes,tags, out the door) on an on-site Honda Accord Hybrid Touring, I showed up the next day to test drive it. When I arrived, Joe Nagel made sure I was comfortable, was fully prepared to take me for the test drive, and had prepared ahead of time to answer all my questions about the model and trim. Joe and Bob understood that the Touring offered more features than I was really interested in and offered to get an EX-L of my choosing shipped from another dealer. The price offered on the spot for the EX-L was reasonable and we agreed verbally on the price and financing knowing my current loan offers from elsewhere and positive credit score. When I showed up to sign for the car a few days later, the price and financing were exactly as offered. No haggling or messing around with sudden increases. Joe was prepared with all the paperwork he could prep in advance and took me for one final test drive so I could be sure it was "the one". My financing experience with Dustin Goodman was straightforward and although Honda offered the usual added warranties, etc., and Dustin explained the advantages (I did elect Total Loss Protection/GAP but not the added warranty at my own risk), Dustin did not pressure us more than necessary to add in additional coverage. I appreciated that the Manager and Joe Nagel both called a few days later to make sure I was happy with my purchase, answer any last questions I might have about the vehicle and check in about my overall car buying experience. Can't recommend Heritage Honda enough. My husband bought his truck from them in November 2016 and had such a positive experience, we knew it was where we should buy from when I was ready to make a purchase. Don't waste your time at other dealers. Start with Heritage. More
Best car buying experience we ever had! From the moment I requested a quote from Heritage Honda in Parkville until we drove the car off the lot, the experience could not have been any more p From the moment I requested a quote from Heritage Honda in Parkville until we drove the car off the lot, the experience could not have been any more pleasant. Our salesman, Gary Burlage, was amazing to work with. He was personable, professional, and went out of his way to explain every detail about our new car. At no time did we feel pressured, quite the contrary. I will most certainly reach out to Gary at Heritage when it the time comes for my next purchase. Thanks again Gary for making this the best car buying experience that my wife and I ever had! More
Just purchased a 2014 Honda CRV Thanks to the team especially Glen Kohler and Hal Neat for outstanding customer service during the entire process, very helpful and responsive. I was Thanks to the team especially Glen Kohler and Hal Neat for outstanding customer service during the entire process, very helpful and responsive. I was impressed with the follow up calls AFTER our purchase to make sure things were ok! I have and will recommend Heritage Honda, Parkville because of this great service!! Mike C More
The best Car buying experience we have ever had Awesome! That is all we can say. They set the bar for customer service. We are from PA and could not find the vehicle we were looking for, so we d Awesome! That is all we can say. They set the bar for customer service. We are from PA and could not find the vehicle we were looking for, so we decided to expand our search area. I work in the Maryland area and have heard good reviews about Heritage Honda and that is why my wife and I chose to visit the dealership. Lou Persico was our sales consultant, and we can not say enough wonderful things about our experience with him. We also had a great experience with Seth Bond the Business Manager who completed our paperwork with us...no pressure, just downright personable and honest. Even though we live an hour away, we were so impressed with our visit with Lou, Seth, and Heritage Honda, that we would definitely travel back to Heritage Honda to purchase future vehicles. My advice, if your looking for a Honda vehicle, call Heritage Honda and ask for Lou Persico. You won't be disappointed!!! More
Thanks Everyone! When I came in, Joe was the first one to come up to me to assist me. I told him him how I really, REALLY wanted a new Honda Civic and he was happy to When I came in, Joe was the first one to come up to me to assist me. I told him him how I really, REALLY wanted a new Honda Civic and he was happy to help me. Joe and Dustin were very friendly , and both of them made sure they did everything they could to help me make sure I left with a brand new car, and I did! I am sure going to come back in the future and I recommend everyone to come here too! More
Joe Nagel was excellent! I highly recommend Joe Nagel. My wife and I were looking for a dealer who would work quickly with us and who wouldn't be pushy, and Joe exceeded our h I highly recommend Joe Nagel. My wife and I were looking for a dealer who would work quickly with us and who wouldn't be pushy, and Joe exceeded our hopes. The whole place has a nice, laid back feel, which was great. The only thing we weren't crazy about was when we were finalizing the deal with a different employee, and he was a little pushy with the added insurance (not as bad as a lot of salesmen out there, but still took a couple of times of saying "no"). Despite that small hiccup in the car buying process, we had a great experience and we plan on contacting Joe when we want to buy our next car! More
The most honest and helpful car salesman we have ever met My husband and I were shopping around for a 2017 Honda Cr-V EX. After having been at a different Honda dealership (Bel Air), we decided to check out H My husband and I were shopping around for a 2017 Honda Cr-V EX. After having been at a different Honda dealership (Bel Air), we decided to check out Honda Heritage to see if we can get a better deal. Our experience at Honda Heritage was superb from the very beginning. We were assisted with a very helpful and friendly gentleman, Mr. Ken Davis. We showed him our quote from Honda Bel Air. After studying the figures, he told us that we were given an incorrect amount for registration and tax fees. The total registration and tax fees from a different dealership was off by a few hundreds! Mr. Davis explained to us that there is a constant, set price from the MVA regarding those registration and tax fees. Mr. Davis has been very professional and patient with us throughout the whole process. He gave us a lot of helpful tips regarding car-buying. All in all, Mr. Davis went far and beyond expectations. You can tell that he highly values customer service and satisfaction. There are a lot of dishonest car salesmen out there. Mr. Ken Davis is definitely NOT one of them. He is truly a gem. Thank you for all your help and assistance, Mr. Davis. We sincerely appreciate it. More
Excellent, professional service! I was greeted by a young man who asked if I wanted a bottle of water. Right away, I felt comfortable. My service host was Blake Dumas, and he was plea I was greeted by a young man who asked if I wanted a bottle of water. Right away, I felt comfortable. My service host was Blake Dumas, and he was pleasant, professional, and knowledgeable. I was quite impressed by the fact that when he asked if I wanted the tires rotated, I told him if it wasn't needed, to wait; other service centers might have charged me and rotated them regardless, but Heritage felt that they were in fine shape. As I said, this impressed me. They replaced my wiper inserts and not the entire blade, which was also great (I have been to places where they replaced everything!) The waiting areas were nice, and my wait time was what I had been told. There were no surprises in the bill; Blake had told me that the coupon I had did not include taxes, and he gave me an estimate of the final cost. I moved to Parkville two years ago, but didn't think to look for a new service center. I am so glad that I found Heritage Honda, and will most definitely be using their services for my CRV from now on! More
First new car in 16 years I haven't bought a car in 16 years and I was dreading the experience. Well, I was pleasantly surprised by the courteous and professional way I was tr I haven't bought a car in 16 years and I was dreading the experience. Well, I was pleasantly surprised by the courteous and professional way I was treated at Heritage. They seemed genuinely concerned with giving me a good experience. The person who took my hand and walked me through the process was Rick Jager (no relation to Mick). He took his time, listened to me and answered all of my questions and concerns. He was so pleasant to work with and so knowledgeable about the products they sell. I knew I wouldn't buy the car that day because I wanted my son's opinion on some things. The next day was busier but I had told Rick that I was definitely coming in to buy the car, so he had most of the paperwork done when I got there and that was greatly appreciated! The whole process went smoothly thanks to Rick and Mike Spero. Even after I left the dealership with my new Honda CR-V (which I just LOVE), they have followed up to make sure there haven't been any unanswered questions or concerns. Rick and Mike both have such pleasant personalities that I was laughing half of the time I was there. I highly recommend Heritage Honda and especially Rick Jager to help you if you're looking for a new car! More
Quick service I had a wonderful experience at Heritage Honda in Parkville Thanks to Jeff "the honda guy"Beck everything went smoothly. I didn't have to wait hours a I had a wonderful experience at Heritage Honda in Parkville Thanks to Jeff "the honda guy"Beck everything went smoothly. I didn't have to wait hours and hours. Everyone was so nice even the finance part wasn't stressful at all. Had a very wonderful experience and I would recommend others to go to Heritage Honda in Parkville. The manager even did a follow up call to make sure everything was okay, now that is what I call good service. Thank You Heritage Honda! More