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Heritage Honda Parkville

Baltimore, MD

4.9
3,119 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,119 reviews

October 17, 2017

Honda Accord 2017 Friendly, fast , honest , not pushy , Ken is a nice guy salesman . All the other gentleman were great too. Go check it out they have some great car More

by Heather Bradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Davis
Dec 01, 2017 -

Heritage Honda Parkville responded

Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2017, Honda Accord. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

October 16, 2017

Typical experience A typical trip to a used car dealer. Call talk about a car agree on price. Get there and “it just sold sorry but hey we have this other car that you More

by Just by it
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Goodman, Brian Liggins, Nick Sutton
Nov 30, 2017 -

Heritage Honda Parkville responded

Thank you for sharing your experience at Heritage Honda Parkville. We strive to provide all customers with a memorable experience and sincerely apologize if this did not occur; this is never our intention. We would like to opportunity to restore your faith in Heritage Honda Parkville. At your most convenient time please contact our General Manager, Bill Starr, at bstarr@mileone.com. We would like to obtain more details about your experience. Thank you and we hope to continue working with you.

October 15, 2017

Oil chanhe Mark was extremely nice and informative. He expulsiones everything’s with patience. I also did not wait long, especially since I had previously made a More

by Bdromero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Nov 20, 2017 -

Heritage Honda Parkville responded

Greetings! Thank you for stopping by Heritage Honda Parkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

October 12, 2017

Very good I purchased my Crosstour here and have always brought it here service and have always had great customer service. Everyone has always friendly and kno More

by Gfalkenhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Nov 09, 2017 -

Heritage Honda Parkville responded

Thank you for taking the time to review us! Heritage Honda Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.

October 12, 2017

Professional and efficient I described I described the problem and within a short time the problem was diagnosed. I neeeded front brakes and once diagnosed was done within an hour More

by Julesaccord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Nov 09, 2017 -

Heritage Honda Parkville responded

Greetings! Thank you for stopping by Heritage Honda PArkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

October 12, 2017

First car purchase I was buying my first car and William was super helpful and patient! He was very thorough and ensured I was picking the right for me. Great guy, would More

by French12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Thomas
Nov 09, 2017 -

Heritage Honda Parkville responded

Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that William led you to your new vehicle, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Honda Parkville. Thank you again and have a great day!

October 11, 2017

Used car purchase It was a great experience purchasing a car at Hertiage Honda. All the people there were great to work with and provided a wonderful experience. More

by Usedcarguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Sardelis, Rob Jacobson
Nov 07, 2017 -

Heritage Honda Parkville responded

Good afternoon. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Honda Parkville works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

October 09, 2017

I have leased 4 cars from Heritage. The last 3 cars I've worked with Ken he is a pleasure to work with. He has always been very helpful with the experience of leasing my car. I know thi More

by Barb2057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sarris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Giller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Teper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dezmon Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2017 -

Heritage Honda Parkville responded

Good afternoon! In response to your review, I want to take the time to thank you for praising Heritage Honda Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again Barb and be sure to stop by soon!

October 09, 2017

Service Rep lied The service Rep named Mark just lied to me sell battery even though battery was doing fine. They told me that he charged it full but does not perfom g More

by Niraj Maharjan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Sowder
Oct 11, 2017 -

Heritage Honda Parkville responded

Thank you very much for taking the time to review our service at Heritage Honda Parkville. Your input, and the feedback from all of our customers, is important to us. We are disheartened to hear your dissatisfaction with your service experience; is it never our intention to mislead our customers. Heritage Honda Parkville only works with certified Honda equipment, and apologize for any miscommunication. Please contact Bill Starr, our General Manager, at bstarr@mileone.com if you would like to discuss your experience in more detail. Thank you for your time and consideration.

October 08, 2017

Daughter's first dealship buy The guys at Heritage Honda are great at what they do-sell cars. But there is alittle more to them, the care they give, the personal story shared from More

by Dominique. lanier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Goodman
Oct 09, 2017 -

Heritage Honda Parkville responded

Thank you Dominique for taking the time to review us! Heritage Honda Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback Dominique and we hope to work with you soon!

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