Heritage Honda Parkville

Great help with unusual problem. Mark Sowder helped me through a very difficult situation with an unusual clutch problem which had been addressed earlier by a different dealer. He and Mark Sowder helped me through a very difficult situation with an unusual clutch problem which had been addressed earlier by a different dealer. He and those working with him found problems which had not previously been identified which had caused problematic behavior of the shifting mechanism to recur, and they were diligent in revisiting everything that had been previously done and identifying the cause of the recurrence and fixing it. He helped keep the cost below what it could have been by providing some of the labor gratis due to the fact that they were re-checking/re-doing and correcting some work that had already been done once by another dealer. Bill Marath and those working with him also helped me gratis in getting some clips put back into my front left fender liner a few days earlier after someone had backed into my wheel well and crumpled it a bit. More

First Car Buying Experience Never bought a car before, so I came in ready to go to war. To my disbelief, Rob (sales) and Dustin (finance) were straightforward, laidback, and cons Never bought a car before, so I came in ready to go to war. To my disbelief, Rob (sales) and Dustin (finance) were straightforward, laidback, and consummate professionals throughout negotiation. We came to a mutual price without much back and forth. Much smoother than I expected. More

Best experience I went in to look for a car after my car was deemed a total loss from a accident and my salesman was Anthony Witherspoon! Anthony is truly an amazing I went in to look for a car after my car was deemed a total loss from a accident and my salesman was Anthony Witherspoon! Anthony is truly an amazing person! He Really looked after me while trying to purchase a car. Always answered my questions truthfully! When I come back to purchase another car I will choose Anthony again!!! More

Great place to purchase I spent the afternoon at this dealership, and was treated with kindness and respect. These folks know what they're doing and they have your best inte I spent the afternoon at this dealership, and was treated with kindness and respect. These folks know what they're doing and they have your best interest at heart, you won't walk away disappointed. So many times my car purchasing experience has been a headache, not this time. They tell you what to expect and they follow through. Charlotte Marsheck sold me a vehicle and the finance manager was exceptional. His clear explanation of my options, with no pressure to purchase, made the decisions easy. I have excellent warranty coverage and an affordable payment for my budget. I am very happy with my purchase; I can't say enough about this group. A-Plus for these folks. More

Excellent first time car buying experience Went in expecting just to test drive and maybe get a quote on a new car. Made my first purchase only a few hours later. Ken made the process very easy Went in expecting just to test drive and maybe get a quote on a new car. Made my first purchase only a few hours later. Ken made the process very easy and helped us find exactly what we needed for the right price. Couldn't be happier. More

Simply Put, Don Nixdorff is the Best Don Nixdorff was really helpful in every way and made the journey smooth. I enjoyed working with him and would recommend Don Nixdorff any time of the Don Nixdorff was really helpful in every way and made the journey smooth. I enjoyed working with him and would recommend Don Nixdorff any time of the day. More

Great service Nice staff who were very friendly. Two cons that prevent a full five star rating: 1) I stepped away for 30 minutes prior to starting all the paper wo Nice staff who were very friendly. Two cons that prevent a full five star rating: 1) I stepped away for 30 minutes prior to starting all the paper work because I hadn't eaten all afternoon. When I returned, I learned that they almost sold the car to another customer, even though I specifically said I'd be back shortly. 2) there were issues with the paperwork because of my address not matching on my drivers license. I mentioned several times I was in the military and offered to show copies of my lease and other proof of residency. Only when a manager came over and learned that I was military were we able to proceed. More

Tim Is Excellent Tim helped us choose the best features for our new Pilot. He set up our phones with the Android Auto System and instructed us on the use of major mech Tim helped us choose the best features for our new Pilot. He set up our phones with the Android Auto System and instructed us on the use of major mechanical controls. And Tim ensured that our new car was ready for pickup and everything worked as it should. More

Excellent Experience My husband and I bought our first car from Jeff Beck. He was excellent, professional, and honest. We felt he had our best interests in mind the whole My husband and I bought our first car from Jeff Beck. He was excellent, professional, and honest. We felt he had our best interests in mind the whole time and did not try to deceive us. Jeff got us an excellent price on the car and was able to find the exact model and color, despite it being at another dealership. He works efficiently and stayed in communication with us so we were always in the know. We will definitely contact Jeff when we need our next car. More

Bought a car Gary Burlage was very professional and straight forward. The process was easy. Gary Burlage explain the process every step of the way. I will defi Gary Burlage was very professional and straight forward. The process was easy. Gary Burlage explain the process every step of the way. I will definitely recommend Heritage and Gary Burlage. I enjoyed the car buying experience. More