Heritage Honda Parkville

Thumbs down for John Donovan I have never met or talked to a manager who just wanted to pass the buck back to the service rep so quickly. He was not willing to listen, understand, I have never met or talked to a manager who just wanted to pass the buck back to the service rep so quickly. He was not willing to listen, understand, or explain thoroughly about the issues I faced with my experience with the service center. I have a tough time trusting dealership service centers and this is why. It's unfortunate that he works for Heritage Honda, otherwise I would have an easier time taking a car back to them for service. More

Top-notch Service Excellent costumer service and salesmanship. Was pleasantly surprised by the streamlined procurment process. Lou Persico was especially very helpful t Excellent costumer service and salesmanship. Was pleasantly surprised by the streamlined procurment process. Lou Persico was especially very helpful thoughout and after procurement of vehicle. More

Nice experience buying certified CR-V Purchased a certified CR-V and worked with Rob Jones. Overall purchasing experience was a good one. After purchase had one issue and contacted General Purchased a certified CR-V and worked with Rob Jones. Overall purchasing experience was a good one. After purchase had one issue and contacted General Manager Bill Starr. He along with sales manager Jamie Caslin and service advisor Garrett Powell provided us a satisfactory resolution. That was really great and I appreciate their help. Thank you all. More

Painless and Positive Experience A relative referred me to Gary. She spoke highly of him and his customer service expertise and he did not disappoint. Thank you Gary for being exactly A relative referred me to Gary. She spoke highly of him and his customer service expertise and he did not disappoint. Thank you Gary for being exactly who I was told you were! More

Full service My wife and I were expecting twins, so we needed to purchase a minivan as quickly as possible. Both my wife and I did upfront research on the minivans My wife and I were expecting twins, so we needed to purchase a minivan as quickly as possible. Both my wife and I did upfront research on the minivans we wanted to see, and we emailed Joe to set up a date and time to preview the minivans. Joe was very personable and knowledgeable about the vehicles, and when he didn't know the answer to a question, he wrote it down and followed up immediately. With the help of Dustin in Finance, Joe provided a fair price for our trade-in vehicle and the purchase price of our used minivan. My wife and I particularly appreciated that Joe double-checked our trade-in vehicle to make sure we didn't leave anything behind and that Joe got us an extra key for the new car while we signed paperwork with Dustin. More

Absolutely Top Notch I highly recommend Heritage Honda to anyone looking for a great experience while buying a car. Lou Persico was an absolute pleasure to deal with. I highly recommend Heritage Honda to anyone looking for a great experience while buying a car. Lou Persico was an absolute pleasure to deal with. He was extremely knowledgeable, very honest, and went out of his way to make the car buying experience a pleasant one. Seth Bond was also great. He ran down all the options available, listened to what kinds of things were important to me, then he helped me decide which options to include with my purchase. He was extremely personable and very professional. All in all, there is not a single thing they could have done to make me feel better about the experience. More

2018 Honda Accord LX I just bought a new 2018 Honda Accord from Heritage. I got a good deal on a good car. The people at the dealership listened to me and did an excellent I just bought a new 2018 Honda Accord from Heritage. I got a good deal on a good car. The people at the dealership listened to me and did an excellent job meeting my needs. What else can you ask for. More

very positive and comfortable experience Rob Jacobson made my buying experience comfortable and easy. He "listened" to me. By listening, he understood what I wanted and was able to deliver. Rob Jacobson made my buying experience comfortable and easy. He "listened" to me. By listening, he understood what I wanted and was able to deliver. Thanks Rob. More

Glad I Chose This Dealership My salesman Don was very friendly and extremely helpful with answering my questions about the car I wanted. I was very nervous going in because purcha My salesman Don was very friendly and extremely helpful with answering my questions about the car I wanted. I was very nervous going in because purchasing a new car isn’t something I do every day. But within minutes I became more than comfortable thanks to the friendly and welcoming environment which made the overall experience very easy for me. Both Don and Nick were very informative throughout the entire process and I couldn’t be happier having worked with these guys. Even though it was past closing hours they were both very patient and still on top of their game. Most importantly I love the car I purchased and I’ll never get tired of people telling me how awesome she looks and bragging about its features! More