Heritage Honda Parkville

two car sales Rick had called me from an internet inquire, I told him I was on my way to the dealership and he se me up with an appointment at 11am. I arrived early Rick had called me from an internet inquire, I told him I was on my way to the dealership and he se me up with an appointment at 11am. I arrived early and he started helping me out as I had already done my survey xxx to which cars we were looking for. He was great to work with and I look forward to working with him again. More

Great Expericne After going to multiple dealerships, we were so happy with our experience at Heritage Honda. We purchased a 2018 CR-V from Joe Nagel. He was great a After going to multiple dealerships, we were so happy with our experience at Heritage Honda. We purchased a 2018 CR-V from Joe Nagel. He was great about teaching us the features of the car, while also getting us in and out very efficiently. We would highly recommend him! More

Had a great experience at honda hreitage Joe negal was are sales guy .Great to work with We bought two cars from him.in the last two years It was a wonderful experience!!!And got a great dea Joe negal was are sales guy .Great to work with We bought two cars from him.in the last two years It was a wonderful experience!!!And got a great deal. Thank You Joe. More

Knowledgeable and Professional I purchased a 2018 CRV. Lou made my car buying experience a wonderful experience and since have continued to check up to make sure I'm satisfied and p I purchased a 2018 CRV. Lou made my car buying experience a wonderful experience and since have continued to check up to make sure I'm satisfied and pleased with my purchased. Lou even scheduled my first oil change and everything went smoothly. Thanks so much! More

Service could be better. I purchased a car from this dealership and i also purchased the ultimate pageage of there extended warranty. Upon my dad (who’s a doctor) and I comin I purchased a car from this dealership and i also purchased the ultimate pageage of there extended warranty. Upon my dad (who’s a doctor) and I coming in to purchase the car, they were very friendly. Of course because we were buying a car. It actually took a lot longer than we expected it to take. We got to the dealership around 11AM and didn’t get out with my car until after 5pm. so it was a lengthy visit. I was told to bring my car back and drop it off the next Monday to have Auto Armour and LoJack installed in my vehicle and they would give me a loaner car. when i went back the next on Monday without my dad is when i experienced a major difference in the service that i received. There were so many issues that it’s entirely too much to address them all. However, here’s a few. I was told that my car would be done by the end of the day. Here it is a whole day later and they still have my car. Not one person even gave a courtesy call to inform me that my car would be there overnight. I drive for work and this is a lot of money that i losing out on because of this dealership. Yes they gave my a loaner, however my employer insures my specific vehicle not a loaner. So I’m unable to work until i get my car back. This is day two of me having this car and still not one phone call from anyone. I’ve already attempted to call over 5 times this morning but the voicemail is all that answers. The loaner they gave me wreaked of an HORRIBLE smell that was totally unacceptable and nor was it vacuumed or clean. I then asked are there any other loaners. I was directed to Tim in sales. I ask Tim about another loaner and he literally touches his desk phone and a folder that he definitely didn’t open or even looked at and turns right around and tells me no. Tim didn’t even attempt to check. I was standing in his office door watching him the entire time. Nevertheless, based on my experience with this dealership ship i would not recommend this dealership at all. I will definitely leave a follow up review once i get my car back. More

Great Customer Service! Tim Meade was excellent to work with and helped us to get the Honda Civic Si in the color we were looking for in a very timely fashion. Everybody tha Tim Meade was excellent to work with and helped us to get the Honda Civic Si in the color we were looking for in a very timely fashion. Everybody that we dealt with at the dealership was pleasant and knowledgeable. Dustin in the Finance Office was excellent too, very detail oriented and very good at explaining the finance process, recognizing what we were looking for, and helping us to get it. I would recommend this dealership highly. More

Great experience I visited Heritage Honda Parkville looking for a CRV. I knew I wanted leather seats and the color would be white or gray. That is all I knew! Rob J I visited Heritage Honda Parkville looking for a CRV. I knew I wanted leather seats and the color would be white or gray. That is all I knew! Rob Jacobson was my salesman and did a great job walking me through what could have been a stressful situation. Rob knows his product. He is patient and understanding and in no time, he found for me exactly what I wanted. My experience was pleasant and I am so excited with my pre-owned CRV. Thanks Rob! More

Friendly and very helpful Before moved to Baltimore, I contacted Heritage Honda for available vehicles. Lou Persico replied and after several emails I decided to schedule a vis Before moved to Baltimore, I contacted Heritage Honda for available vehicles. Lou Persico replied and after several emails I decided to schedule a visit. Lou was very patient answering questions and doing everything he could to get me a better deal. He also introduced all functions of the vehicle when I got the car. Unfortunately the car was totaled in an unexpected accident. I contacted Lou again for another vehicle without hesitation. Same vehicle, same price, same service. I would definitely recommend Lou and Heritage Honda to people who wants to buy a car! More

Excellent experience I had been searching for a particular model and color of Odyssey. (I was frustrated with other dealers that told me that had what I was seeking but ac I had been searching for a particular model and color of Odyssey. (I was frustrated with other dealers that told me that had what I was seeking but actually were trying to get me to switch to another deal.) Jamie was able to arrange to get exactly what I was seeking and confirmed that with me before I drove to Heritage. It there within a couple days and he contacted me as soon as it arrived. It was in great shape for a fair price. Rob Jones processed the sale. He was very efficient and knowledgeable about the features of this vehicle. His patient tutorial with the electronic additions on the vehicle was very helpful. More

Always great service This is my 3rd Honda from here and no complaints. Always great service. My Mom has also bought from here and she’s always had great service too This is my 3rd Honda from here and no complaints. Always great service. My Mom has also bought from here and she’s always had great service too More