Heritage Honda Parkville

Patient, Helpful, Knowledgeable We went to Heritage Honda Parkville to look at a specific used vehicle for a test drive. Despite an incredibly busy Saturday, Gary was able to have th We went to Heritage Honda Parkville to look at a specific used vehicle for a test drive. Despite an incredibly busy Saturday, Gary was able to have the vehicle brought to the location by the time that we were able to stop by. He was pleasant to work with, honest with his opinions, and listened closely to our needs as customers. I have been disappointed with the car buying process in the past but Sales Professionals like Gary give me hope that there are indeed great people out there that are looking past the dollars. Gary should be rewarded for providing his excellent work ethic without making customers pressured, We will definitely be returning for our next upgrade/purchase. More

Purchase of 2019 Honda Odyssey A few months ago we went to heritage Honda to purchase a new car. Our experience from start to finish was great, and our salesperson Khalil Griffin wa A few months ago we went to heritage Honda to purchase a new car. Our experience from start to finish was great, and our salesperson Khalil Griffin was top notch. We were actually his first independent sale, but you would never know it. He seemed extremely knowledgeable and wasn’t even remotely pushy. He made us feel calm and comfortable and was extremely helpful. He was also very friendly and personable, which is not always the case with salespeople. Khalil made the buying process as stress free as possible, and followed up afterwards to make sure we were happy. He even came to our house to hand deliver the headphones that had been missing from the car. I would definitely come back for a future vehicle. More

Chad is truly an asset to the heritage Honda family Chad may only have been selling Honda products for a short period of time but he definitely did his research and was able to answer all of my question Chad may only have been selling Honda products for a short period of time but he definitely did his research and was able to answer all of my questions from safety features to horse power and explained how a CVT transmission works.. Chads many years of automobile selling experience was evident as he knows how not to come across too pushy but still earn my business. Thank You to Chad , Mark Strine Sales Manger and Eugene Papaleo General Sales Manager for providing me with outstanding customer service regarding the purchase of my 2019 CRV. Sincerely Gary Williams More

Amazing!!! Mr. Garrett was extremely helpful. I walked into the shop stressed about my current situation with my car and he made it all better. If you want the b Mr. Garrett was extremely helpful. I walked into the shop stressed about my current situation with my car and he made it all better. If you want the best customer service, ask for Mr. Garrett and get the service every customer deserves!!! More

Thank you for a great experience! We had a great experience at Heritage Honda! It is never easy getting rid of a car that has been with you for years, but the employees at Heritage mad We had a great experience at Heritage Honda! It is never easy getting rid of a car that has been with you for years, but the employees at Heritage made the process very easy! Plus, they were extremely friendly, and Ken, our salesman, was a wonderful conversationalist; this made the process, which can be a time-consuming process, go by very quickly. We were very impressed with the efficiency of the staff and how much they cared about our experience. If you ever need a car, make sure you ask for Ken! Thanks, Heritage! More

Purchased a SUV Terri was great to work with. She was polite and informative. We never felt like we were forced into buying something we didn’t want. We ended up purc Terri was great to work with. She was polite and informative. We never felt like we were forced into buying something we didn’t want. We ended up purchasing a SUV like we intended and we couldn’t be happier. More

First new car Buying a new car was a new experience for me. I knew what I wanted and for how much. Jeff Beck made the process simple. I took about two weeks to get Buying a new car was a new experience for me. I knew what I wanted and for how much. Jeff Beck made the process simple. I took about two weeks to get the deal done but he was patient and professional. I couldn't be happier with my purchase. The only criticism I have is I didn't get that warm welcome when I walked in. I waited about 15 minutes before someone asked if I need assistance. More

Top Notch Employee Service Herb Randolph continues to provide excellent customer service. We purchased a Jeep Laredo there one week ago. We recently returned to pick up an Herb Randolph continues to provide excellent customer service. We purchased a Jeep Laredo there one week ago. We recently returned to pick up an Owner's Manual that Herb saved for us. While we were there he also gave us some floor mats that we didn't get at the time we purchased the vehicle. Also Jason Grimm and Melissa Cole of the Finance Department were extremely thorough in walking us through the extensive paper work! More

Super fast oil change They really stood by the name, EXPRESS LANE” my oil change was less than one hour wait. Wonderful amenities and friendly staff. They don’t try to sell They really stood by the name, EXPRESS LANE” my oil change was less than one hour wait. Wonderful amenities and friendly staff. They don’t try to sell you something which you do t need and no pressure sales. More

Top notch From the lot men to the sales force and especially the service department Heretage Honda Parkville beats them all! Always top notch service! Highly r From the lot men to the sales force and especially the service department Heretage Honda Parkville beats them all! Always top notch service! Highly recommended. More