Heritage Honda Parkville

Second time is the charm My AC was serviced the first time in May due to a line that was leaking. Unfortunately, now the condenser is the problem as that is common in the 2016 My AC was serviced the first time in May due to a line that was leaking. Unfortunately, now the condenser is the problem as that is common in the 2016 models. I will have to wait for my part but am glad it's heading toward fall. The service folks identified the problem immediately and it's not their fault it will take time to get the part. I am hopeful of having it soon and being fully functional soon as well. I appreciate that they give personal service and do their best !!! More

Great service Gary and Tim were really great to work with. We were traveling from out of state to buy the car and they made sure our trip was fruitful. Paperwork wa Gary and Tim were really great to work with. We were traveling from out of state to buy the car and they made sure our trip was fruitful. Paperwork was straightforward with a tiny glitch in our financing, but Tim made sure we got a great deal. Gary was really thorough with showing us the face and explaining all the features. More

My experience was good service was fast My experience was good on this visit. It was good because I made a appointment this time. The service was good and my wait time wasn’t bad. My experience was good on this visit. It was good because I made a appointment this time. The service was good and my wait time wasn’t bad. More

Quick n done! I had a cover plate hanging off the bottom of my Fit and it was hitting the road. Needed a new part because 2 of the 3 screw holes were busted. They z I had a cover plate hanging off the bottom of my Fit and it was hitting the road. Needed a new part because 2 of the 3 screw holes were busted. They zip locked it on until the part could be ordered n installed. In and out in less than an hour. More

Friendly and reliable We have bought several cars from this dealership. Always friendly, reliable and for service do great job. We will definately buy future cars at thi We have bought several cars from this dealership. Always friendly, reliable and for service do great job. We will definately buy future cars at this dealership More

So easy to work with This is my second vehicle purchasing from Terri, she is absolutely amazing, caring, understanding and easy to work with. She makes sure you understand This is my second vehicle purchasing from Terri, she is absolutely amazing, caring, understanding and easy to work with. She makes sure you understand each step of the process, makes sure you get your questions answered and makes you feel comfortable the whole time! I knew I wasn’t going anywhere else when I was ready for a new car More

In and out, on time and as promised Replaced a shifter knob (recall 19-063) on a Honda CRV. I called, scheduled an appointment, and was in/out within the short time frame it took (~35min Replaced a shifter knob (recall 19-063) on a Honda CRV. I called, scheduled an appointment, and was in/out within the short time frame it took (~35min). I was offered a shuttle service if needed, but when they said it would be 30-45min I figured I’d wait. I went by fast, the waiting service lobby had newspapers, drinks, and TV, as well as an area for using computer and free WiFi. Overall a great experience. More

Good Overall Terri was Great salesperson. Poor internal communications. Very difficult to reach service department for update on upgrade to new Passport. Waited fo Terri was Great salesperson. Poor internal communications. Very difficult to reach service department for update on upgrade to new Passport. Waited for over an hour to get financing done on new car purchase. More

Excellent Terri was fantastic! She offered a zero-pressure approach that allowed me to be comfortable with the car I wanted at the price I was comfortable payin Terri was fantastic! She offered a zero-pressure approach that allowed me to be comfortable with the car I wanted at the price I was comfortable paying. I highly recommend her, as she is very down to earth and easy to talk to. More

Prognosis for issues Brought car in for issues experienced in the morning. Prognosis of vehicle was timely and cost for repairs was cheaper than anticipated. Great service Brought car in for issues experienced in the morning. Prognosis of vehicle was timely and cost for repairs was cheaper than anticipated. Great service and follow up. More