Heritage Honda Parkville

Awesome service people Decided to try Parkville Honda - previously serviced at belair - First time getting my civic for service here - people here are awesome ! Keep it up ! Decided to try Parkville Honda - previously serviced at belair - First time getting my civic for service here - people here are awesome ! Keep it up !!! I made the right decision More

Best Service Rep. Guy Great service, communication, Customerservice, area space, cleanliness, plan for working on what to fix 1st. What’s more important at the time to keep Great service, communication, Customerservice, area space, cleanliness, plan for working on what to fix 1st. What’s more important at the time to keep your car running, until you have other funds to get the rest of your service completed & etc. More

Finally have AC in my car Dora was the one to tell me about the shuttle service, so much better to wait for car repairs in the comfort of my own home. The time just flew by an Dora was the one to tell me about the shuttle service, so much better to wait for car repairs in the comfort of my own home. The time just flew by and the shuttle driver is a real asset, very personable and friendly. He made the experience so nice. My car seems to be back in top notch shape thanks to the care and concern of Dora at the helm !!! She understood my needs and helped to get this one and done !!! More

Great people who listen and respond I have allergies. When I asked for my cabin filter to be replaced very early, Dora suggested cleaning the air vents and tray. She said they run a so I have allergies. When I asked for my cabin filter to be replaced very early, Dora suggested cleaning the air vents and tray. She said they run a solution of lemon and other things in through the front vents to clean out the tray. I am delighted that it has solved my sneezing problem when I start the car. Who knew? Dora knew. Thank you! More

Did not resolve problem They had no idea what they were talking about. Another service manager talked with me for an hour and didn’t have answers. Long story They had no idea what they were talking about. Another service manager talked with me for an hour and didn’t have answers. Long story More

It is all about relationships. Whether you have a good experience or a bad experience depends on the people at the dealership. How are you treated? Can you depend on the price they Whether you have a good experience or a bad experience depends on the people at the dealership. How are you treated? Can you depend on the price they offer you? Will they stick with the price they offer you? Nothing worse that agreeing on a price and you arrive at the dealership and the price is different that what is agreed upon! Does the commitment and relationship to the dealership mean anything?To me, that relationship means everything. I may come back and buy another car, or my children or my parents. I may old school but once I believe I am getting good honest service whether it is from doctors, lawyers, grocery stores or schools I am a ride or die customer. I will drive out of my way to get good service bc the way I look at it I work very hard every day and hold myself accountable everyday and I expect that same from everyone around me. To all those points I will say Terry Thompson is a wonderful, hard working and knowledgeable person and Parkville Honda is honest, accommodating and helpful. Terry went out of her way to assist us, check on us to make sure we were comfortable and consistently made sure we were happy. AND THE DEAL WE GOT WAS EPIC! I am happy to have Parkville as my Honda Dealer and know that Terry is there should I need anything. More

Always great service I won’t go anywhere else for service !! And...when I buy my next car- I will come back to Heritage.From Sales(Ken Davis ) to Service (Dora Norman),no I won’t go anywhere else for service !! And...when I buy my next car- I will come back to Heritage.From Sales(Ken Davis ) to Service (Dora Norman),no one does it better ! More

Excellent friendly service The dealership was very professional honest and up front. Mark was absolutely the best to work with. The entire team was courteous and very efficient The dealership was very professional honest and up front. Mark was absolutely the best to work with. The entire team was courteous and very efficient. I was in and out within the hour More

Overbooked Dealership deliberately overbooked. Slow service (oil change). Service rep never updated me on status until I asked 3 hours later. I asked for a shutt Dealership deliberately overbooked. Slow service (oil change). Service rep never updated me on status until I asked 3 hours later. I asked for a shuttle ride home while I waited and that never happened either. When done, customers must go into a sea of cars to find your own vehicle. Recent administrative and procedural changes may increase profit but hurts customer service. More

Charlotte Marsheck is fantastic I actually went in to just test drive 3 models I was considering. Charlotte was very knowledgeable about each car and very patient with my questions. I actually went in to just test drive 3 models I was considering. Charlotte was very knowledgeable about each car and very patient with my questions. At no point did she pressure me to buy immediately or try to push me into a car that was outside of my budget. She was very patient with my numerous test drives and the time it took me to decide which to purchase. She also was very patient with me when demonstrating the vehicle settings to me and told me to reach out to her if I had questions after the purchase. As a consequence I am extremely happy with my Honbda HR-V EX. More