Heritage Honda Parkville

Long Time Customer I’ve been taking my cars here for the past ten years. There are always friendly, knowledgeable staff and fast service! Customer for life, thanks Hon I’ve been taking my cars here for the past ten years. There are always friendly, knowledgeable staff and fast service! Customer for life, thanks Honda! More

Great service Spoke with Mark and explain that oil light was coming and he immediately said he would have my car looked over. Very pleasant and courteous. Spoke with Mark and explain that oil light was coming and he immediately said he would have my car looked over. Very pleasant and courteous. More

Keeping your word I am as shrewd as shrewd can be. And so when it came to buying my dream car, I had to make sure I did all the work. I researched for days and week abo I am as shrewd as shrewd can be. And so when it came to buying my dream car, I had to make sure I did all the work. I researched for days and week about car models, engines, trims, warranties and resale value. I made sure I consulted every dealer in the MD/Baltimore area. But none of them came close to Kenneth Davis, a true man of his words. A veteran with amazing stories to keep the car search And testing a fun affair. He also fights for you. And you can be sure that he won’t lie to you More

My dead battery Mark Sowder was courteous and understanding of my problem. The car was taken back immediately even though I came in without an appointment. We were p Mark Sowder was courteous and understanding of my problem. The car was taken back immediately even though I came in without an appointment. We were pleased with our service and have used Heritage in the past. More

Awesome service! Everyone was I meet today was kind and considerate which made me feel you guys are really trying to put your customers first. Thank you. Everyone was I meet today was kind and considerate which made me feel you guys are really trying to put your customers first. Thank you. More

Honda Civic hatchback Helpful staff and super dedicated to your happiness. Gary went out of his way to get the exact color and model of car we wanted and didn’t push us or Helpful staff and super dedicated to your happiness. Gary went out of his way to get the exact color and model of car we wanted and didn’t push us or make us feel pressured which made the car buying experience wonderful. More

Good. Tim Hardiek was exceptional... Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad repres Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad representation of Honda.. As I was waiting for a tech to come to my car to get check mileage and all, Dora asked me if I was getting air because I was beneath the sign that said air. I answered her no. She asked if I had an appointment, I said yes- it was for 1:00. At this time it was approximately 1:30. Granted I was about 10 mins past my appointment time. She responds, “well you sure are early”. I said to myself, xxx. Is this lady crazy. Does she not know that was uncalled for and nonetheless UNPROFESSIONAL... This is not her establishment where she can address CUSTOMERS with disrespect. She needs training. Language of caring, a list of the do’s and do nots when conducting business for a multi million dollar establishment as Honda. Poor representation of Honda Parkville. Meanwhile Tim was on point.. he was knowledgeable of everything I needed, and explained what was required for my current mileage. Temperament and professionalism was outstanding.. I couldn’t have had a better experience. Too bad I didn’t think to give him a tip- not even sure if tips are excepted. I’ll be sure to inquire @ my next service appointment. Thank you. More

New car purchase Great service in purchasing new car. Always when buying a new car it is such a lengthy process though. Terri and Rhoda were pretty quick though. I app Great service in purchasing new car. Always when buying a new car it is such a lengthy process though. Terri and Rhoda were pretty quick though. I appreciate that. More

Fast efficient loyal to customers I came in feeling annoyed after leaving a known mechanic business that has commercials and all. Honda welcomed me with opened arms without judging bec I came in feeling annoyed after leaving a known mechanic business that has commercials and all. Honda welcomed me with opened arms without judging because I went somewhere else. Needless to say they took care of me and made sure I understood everything they did and why with satisfaction. Thanks to Mark Sowder for all the help and understanding I needed. More

First service was amazing I picked up a nail in one of my tires a month after buying the car. Thankfully, I bought the road hazard protection plan when I bought the car. I arri I picked up a nail in one of my tires a month after buying the car. Thankfully, I bought the road hazard protection plan when I bought the car. I arrived 45 minutes before my scheduled appointment but was greeted with a smile right away, no problem. I explained the issue and Mark took the car away. I was ready for an argument about the damage not being covered, but I was amazed when Mark came to the waiting area to tell me that they found the nail and already negotiated with the warranty company for a new tire if I wanted it. Stunned, I approved the work and got back to work on my laptop. When the work was complete, Mark saw that I was still busy, so he brought my keys to me and didn't even ask me to sign a No Charge work order or receipt! He emailed a copy to me for my records instead. My car was ready outside so when I finished what I was working on, I packed up, jumped in my car, and headed home. I was stunned for hours at how great of an experience I just had and couldn't stop talking about it. Given the opportunity, I plan to return here for service as much as possible. As happy as I was with the sales experience, the service experience blew me away all over again. Heritage continues to impress. More