Heritage Honda Parkville

It is all about relationships. Whether you have a good experience or a bad experience depends on the people at the dealership. How are you treated? Can you depend on the price they Whether you have a good experience or a bad experience depends on the people at the dealership. How are you treated? Can you depend on the price they offer you? Will they stick with the price they offer you? Nothing worse that agreeing on a price and you arrive at the dealership and the price is different that what is agreed upon! Does the commitment and relationship to the dealership mean anything?To me, that relationship means everything. I may come back and buy another car, or my children or my parents. I may old school but once I believe I am getting good honest service whether it is from doctors, lawyers, grocery stores or schools I am a ride or die customer. I will drive out of my way to get good service bc the way I look at it I work very hard every day and hold myself accountable everyday and I expect that same from everyone around me. To all those points I will say Terry Thompson is a wonderful, hard working and knowledgeable person and Parkville Honda is honest, accommodating and helpful. Terry went out of her way to assist us, check on us to make sure we were comfortable and consistently made sure we were happy. AND THE DEAL WE GOT WAS EPIC! I am happy to have Parkville as my Honda Dealer and know that Terry is there should I need anything. More

Always great service I won’t go anywhere else for service !! And...when I buy my next car- I will come back to Heritage.From Sales(Ken Davis ) to Service (Dora Norman),no I won’t go anywhere else for service !! And...when I buy my next car- I will come back to Heritage.From Sales(Ken Davis ) to Service (Dora Norman),no one does it better ! More

Excellent friendly service The dealership was very professional honest and up front. Mark was absolutely the best to work with. The entire team was courteous and very efficient The dealership was very professional honest and up front. Mark was absolutely the best to work with. The entire team was courteous and very efficient. I was in and out within the hour More

Overbooked Dealership deliberately overbooked. Slow service (oil change). Service rep never updated me on status until I asked 3 hours later. I asked for a shutt Dealership deliberately overbooked. Slow service (oil change). Service rep never updated me on status until I asked 3 hours later. I asked for a shuttle ride home while I waited and that never happened either. When done, customers must go into a sea of cars to find your own vehicle. Recent administrative and procedural changes may increase profit but hurts customer service. More

Charlotte Marsheck is fantastic I actually went in to just test drive 3 models I was considering. Charlotte was very knowledgeable about each car and very patient with my questions. I actually went in to just test drive 3 models I was considering. Charlotte was very knowledgeable about each car and very patient with my questions. At no point did she pressure me to buy immediately or try to push me into a car that was outside of my budget. She was very patient with my numerous test drives and the time it took me to decide which to purchase. She also was very patient with me when demonstrating the vehicle settings to me and told me to reach out to her if I had questions after the purchase. As a consequence I am extremely happy with my Honbda HR-V EX. More

Second time is the charm My AC was serviced the first time in May due to a line that was leaking. Unfortunately, now the condenser is the problem as that is common in the 2016 My AC was serviced the first time in May due to a line that was leaking. Unfortunately, now the condenser is the problem as that is common in the 2016 models. I will have to wait for my part but am glad it's heading toward fall. The service folks identified the problem immediately and it's not their fault it will take time to get the part. I am hopeful of having it soon and being fully functional soon as well. I appreciate that they give personal service and do their best !!! More

Great service Gary and Tim were really great to work with. We were traveling from out of state to buy the car and they made sure our trip was fruitful. Paperwork wa Gary and Tim were really great to work with. We were traveling from out of state to buy the car and they made sure our trip was fruitful. Paperwork was straightforward with a tiny glitch in our financing, but Tim made sure we got a great deal. Gary was really thorough with showing us the face and explaining all the features. More

Friendly and reliable We have bought several cars from this dealership. Always friendly, reliable and for service do great job. We will definately buy future cars at thi We have bought several cars from this dealership. Always friendly, reliable and for service do great job. We will definately buy future cars at this dealership More

So easy to work with This is my second vehicle purchasing from Terri, she is absolutely amazing, caring, understanding and easy to work with. She makes sure you understand This is my second vehicle purchasing from Terri, she is absolutely amazing, caring, understanding and easy to work with. She makes sure you understand each step of the process, makes sure you get your questions answered and makes you feel comfortable the whole time! I knew I wasn’t going anywhere else when I was ready for a new car More

My experience was good service was fast My experience was good on this visit. It was good because I made a appointment this time. The service was good and my wait time wasn’t bad. My experience was good on this visit. It was good because I made a appointment this time. The service was good and my wait time wasn’t bad. More