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Heritage Honda Parkville

Baltimore, MD

4.9
3,119 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,119 reviews

August 24, 2019

My experience was good service was fast My experience was good on this visit. It was good because I made a appointment this time. The service was good and my wait time wasn’t bad. More

by Hester21114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Persico, Diane Maloney, Kimberly Brown, Rob Long, Jessica Norman
Aug 28, 2019 -

Heritage Honda Parkville responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2019

Quick n done! I had a cover plate hanging off the bottom of my Fit and it was hitting the road. Needed a new part because 2 of the 3 screw holes were busted. They z More

by DMS1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Heritage Honda Parkville responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 23, 2019

In and out, on time and as promised Replaced a shifter knob (recall 19-063) on a Honda CRV. I called, scheduled an appointment, and was in/out within the short time frame it took (~35min More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Heritage Honda Parkville responded

Aj, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!

August 17, 2019

Excellent Terri was fantastic! She offered a zero-pressure approach that allowed me to be comfortable with the car I wanted at the price I was comfortable payin More

by Alpar001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terri Thompson, Rob Long
Aug 21, 2019 -

Heritage Honda Parkville responded

We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 17, 2019

Good Overall Terri was Great salesperson. Poor internal communications. Very difficult to reach service department for update on upgrade to new Passport. Waited fo More

by Kfrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad, sales manager, Terri Thompson
Aug 21, 2019 -

Heritage Honda Parkville responded

Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.

August 15, 2019

Parkville Honda ROCKS! Best service hands down. Great reception, knowledgeable mechanics, helpful techs. Great waiting room. I was able to do my work while I waited. The More

by Hub
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Heritage Honda Parkville responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

August 15, 2019

Prognosis for issues Brought car in for issues experienced in the morning. Prognosis of vehicle was timely and cost for repairs was cheaper than anticipated. Great service More

by Nanner123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
Aug 16, 2019 -

Heritage Honda Parkville responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Heritage Honda Parkville as your first choice for service!

August 14, 2019

Service Advisor I came in for an oil charge, Rob was my service Advisor. He greeted me with a warm smile, providing great service. Thanks Rob for your hard work. More

by Debbieprettyeyes
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Long
Aug 16, 2019 -

Heritage Honda Parkville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. We hope to be of service to you again! Take care!

August 14, 2019

Good. Pretty good service center. I don’t know about the sales department, I bought my vehicle from Westminster and will not return. Parkville service is go More

by Aw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
Aug 16, 2019 -

Heritage Honda Parkville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! Safe travels!

August 12, 2019

30000 maintenance Since my mileage was close to 30,000, I got the scheduled maintenance which was over $400. Tim worked with me and applied available discounts toward t More

by Fizzycoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hardiek
Aug 13, 2019 -

Heritage Honda Parkville responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Safe travels!

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