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Heritage Honda Parkville

Baltimore, MD

4.9
3,138 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,138 reviews

December 17, 2019

I've been leasing from this dealership for about 10 years now. I've never had any real issues with this dealership that's why when it came to purchasing a car for my teenage son this is where I went. Gary w More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2019

Best service ever! Garrett was efficient, informative and kind. Always a pleasant experience dealing with Heritage Honda on Harford Road. Will be back in about a month for an oil change. More

by Dee
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
December 16, 2019

The staff and management were easy to work to with. It can be a stressful time when purchasing a vehicle, but this dealership made the car buying experience stress free. The next time you’re shopping for More

by TBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nixdorff, Robert Lee
December 15, 2019

Hi, My experience with Parkville Honda was not good. I am really disappointed with the staff. With my purchase of a new Honda hybrid on last Tuesday. The attitude of the staff was so different before and aft More

by Seesai123
Recommend Dealer
No
Employees Worked With
Gary Burlage
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Skinner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Lee, Jason Davis
Dec 20, 2019 -

Heritage Honda Parkville responded

Thank you for sharing your feedback about your recent experience at Heritage Honda Parkville. We value our customers’ insight and sincerely apologize for your less than positive experience, as well as any miscommunication that occurred at our dealership. We take great pride in providing our customers with transparent services and work hard to maintain a high level of customer satisfaction. Our General Manager, Robert Lee, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information based on your DealerRater username. At your earliest convenience, please contact Robert directly at rlee@mileone.com or 410.663.7130 to allow us the opportunity to rectify our missteps and restore your faith in Heritage Honda Parkville. Again, thank you for your time and valued feedback. We look forward to speaking with you soon.

December 15, 2019

Getting a timely reply Gary Burlage was able to get the info i needed back to me in a business day. Prompt ,courteous and professional i really like his follow up and follow More

by gt6speed
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Sowder
December 13, 2019

Prompt work - dropped our Honda Accord off at 2:30 PM. We needed a new starter - service tech called at 3:45 PM with diagnosis, and called again at 5:45 to tell me the vehicle was ready.. unreal. Good se More

by Probillrt
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Jones
December 12, 2019

Ed Jones was polite, professional, amicable, and a good listener! I like the Harford Rd site. The employees always treat you respectfully and attend to all of your needs. More

by Klears74
Recommend Dealer
Yes
Employees Worked With
Edward Jones
December 12, 2019

Had a surprise failure of a sensor on my car. Called shop and brought it in immediately for repairs. Car was ready for pick up in the morning. More

by Grannie530
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
December 11, 2019

Purchase of Pilot Work with me to get the Pilot and any issues that I had a very good experience very professional and attentive.a very good car buying experience. More

by raidersaha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Persico
December 10, 2019

Always professional! Mark was very helpful and my van was ready and waiting when I returned to pick it up. Everyone is always pleasant here! More

by adodson30
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
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