Heritage Honda Parkville

Rob was an excellent help. He was very detailed in his explanation regarding my vehicle and even gave me additional information that was very helpful. explanation regarding my vehicle and even gave me additional information that was very helpful. More

They will take your money and run I visited this dealership right as the Covid-19 pandemic started to blow up, March 19th. for specific sounds emanating from my car and odd movements I visited this dealership right as the Covid-19 pandemic started to blow up, March 19th. for specific sounds emanating from my car and odd movements in the steering when I go over bumps. They did an estimate and drew me out a repair plan that was close to a grand. I asked, very clearly "Are you sure this is what the problem is because I don't want and cannot afford the guessing game." I was assured that because the man that did the estimate was a state inspector that yes that was the problem. So I had the repair done and paid. I leave the dealership and absolutely nothing was changed. They even uncharged me for things that were obviously not the problem but I was told were. Like changing the differential fluid. For a front end problem.. But they told me that yeah.. that could cause that... I called and they told me to come back Saturday the 21st. Again... I take my CRV in,, again they assure me that they can fix it after another estimate... Yes this time I am told they are sure sure.. They even said they would waive the labor fee.. but still charged me for parts. Keep in mind I already paid for parts and labor for work that was wrong. But I still paid for the parts. I picked my car up.. the sound was gone but the steering problem is still there. I called. Left a message. No call back. I wait a few days... thinking the Covid stuff could be messing with lives of course. No call back. I called four more times. Nothing. Monday was my last call to them. So they got the estimate wrong. Twice. Charged me over a grand for them and then decided to ghost me. Now I have a car that is likely dangerous to drive but its my only car. The problem is getting worse. And since they guessed their way through my bank account I cant afford to take it to another place to get it fixed. My next stop is reporting this to the BBB. I would have thought a dealership would be better behaved. If I wanted a shakedown from a scummy mechanic I wouldn't have gone to the dealership. More

Despite having to purchase a new vehicle during a health crisis, Gary and the rest of Heritage Honda’s staff involved behind the scenes made the car buying experience far less stressful than I had anticipat crisis, Gary and the rest of Heritage Honda’s staff involved behind the scenes made the car buying experience far less stressful than I had anticipated given my personal circumstances coming in that afternoon. Your kindness is greatly appreciated! More

They were kind, fast, and really customer centric. They got me a payment that mirrored my original payment for my totaled vehicle. Strongly recommend. The best!!! got me a payment that mirrored my original payment for my totaled vehicle. Strongly recommend. The best!!! More

The service center was clean, practicing social distancing. Excellent service from my Honda service department representative Mark. Very professional!!! Quick, excellent, addressed all my car servi distancing. Excellent service from my Honda service department representative Mark. Very professional!!! Quick, excellent, addressed all my car service needs. Just Awesome! More

However I was really confused by feeling as if the However I was really confused by feeling as if the management and the salesman did not give my application much consideration I believe I sat at the However I was really confused by feeling as if the management and the salesman did not give my application much consideration I believe I sat at the desk after giving him my information for the application and my car appraisal maybe 30 mins and then he said they called it in but he didn’t come back with any information but if you can get more money down come back... Nothing else I left confused and very disappointed with Heritage Honda ! To whomever may concern made me feel like I totally wasted my time! More

Ed in the service department was timely and communicated effectively when the work had been completed on our Honda Pilot. Thank you for working duting the quarantine. effectively when the work had been completed on our Honda Pilot. Thank you for working duting the quarantine. More

Heritage Honda Parkville gave honest and courteous service. Their buying process is easier than any other dealer from whom I've bought and leased an automobile. service. Their buying process is easier than any other dealer from whom I've bought and leased an automobile. More

Wonderful experience! Brandon was not pushy, was personable, and showed a genuine interest in giving me the best possible deal for my trade and purchase. Although new to th Brandon was not pushy, was personable, and showed a genuine interest in giving me the best possible deal for my trade and purchase. Although new to the business, he was very knowledgable and did his best to answer all my questions, even if he had to ask for help. Wonderful job and made car buying simple! More